Living Shadow stops responding

When submitting a bug report, please use the below template and thoroughly fill out the necessary information.

Date & Time: 7/30/2019
Frequency: Every time
World name: Midgardsormr
Character name: Rithos Kirien
Retainer name:
NPC name:
Monster name: Zurvan
Class/Level: DRK/80
Party or solo: Party
In-game time: Unknown
Area and coordinates: Containment Bay Z1T9
Housing:
Steps:
1. Casting Living Shadow near the beginning of the fight, on the platforms
2. When the first platform falls, Esteem (shadow) remains in place hovering and no longer moves or performs any actions
3. Makes ability cast useless for this portion of the fight/breaks AI
*Add more steps if necessary

Connection Specs
- Type of internet connection/provider: Suddenlink
- Modem maker/model number: Unknown

■ PC Specs

To obtain the system information, open the FFXIV launcher and select Config → System Information → Display.

-=-=-=-=- System Information -=-=-=-=-
i7 3770k @4.2Ghz
16GB RAM
EVGA GTX 980
Samsung 1TB EVO SSD
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-


Laptop Model Name:
Laptop Model Number:

Gamepad Manufacturer:
Gamepad Model Name:
Gamepad Part Number:

Browser Information
- Name and version of the browser currently in-use: Chrome/75.0.3770.142
- Internet Explorer Version:

------------------------------------------------------

■ PS4 Specs

Model Number of the PlayStation®4 You Are Using
- Model Number:

Model Number of the PlayStation®Vita You Are Using
- Model Number:

Information About the Peripherals You Are Using
-Type:
-Maker:
-Model Number: