Game freezes for 20 second intervals while in large groups of players

Hello SE!

I am having issues with hunts and loading out of cities when there are numerous players in the area. Specifically, when I join a large hunt group I am unable to keep up due to my game freezing for 20ish seconds. Sometimes my game will outright crash with error code (1). This happens both when in hunt parties and when loading out of cities (Lominsa being the primary offender).

Things I noticed pertaining to the issue:
1. This happens usually when players mount up / unmount
2. I have no issue when actually fighting the hunt at max settings, effects, names, max player renders
3. I have issue loading into dungeons from cities

I have recorded a video of the issue occuring. It is 6 minutes long but you can see the issue occur at the following timestamps:
0:49-1:16
2:21-2:45
3:02-3:25
4:25-4:52
6:08 crash (error code 1)

As you can see in the video I have settings turned down low but the issue still occurs.

Looking forward to hearing back!


-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\Daniel\Documents
FINAL FANTASY XIV ONLINE F:\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride <local>


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (17134.rs4_release.180410-1804)
SYSTEM_CPU AMD Ryzen 7 2700X Eight-Core Processor (16 CPUs), ~3.7GHz
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-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
DirectX Crashing - Google Chrome
FINAL FANTASY XIV
#ffxiv - Discord
Untitled - Notepad
Movies & TV
OBS Videos
(478) SGDQ 2018 - Final Fantasy VI Speedrun (Glitchless 100%) - YouTube - Google Chrome
Steam


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Java SE Development Kit 8 Update 60 (64-bit)
Microsoft Team Foundation Server 2013 Object Model (x64)
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Visual Studio 2015 Prerequisites - ENU Language Pack
Microsoft_VC90_ATL_x86_x64
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Microsoft HEVC Media Extension Installation for Microsoft.HEVCVideoExtension_1.0.2512.0_x64__8wekyb3d8bbwe (x64)
NVIDIA Ansel
NVIDIA 3D Vision Driver 417.71
NVIDIA Control Panel 417.71
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NVIDIA 3D Vision Controller Driver 390.41
NVIDIA Optimus Update 34.0.0.0
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-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00002368
C:\Program Files\Oculus\Support\oculus-runtime\OVRServer_x64.exe 00002398
C:\Program Files\Tablet\Wacom\Wacom_TabletUser.exe 00002A38
C:\Program Files\Windows Defender\MSASCuiL.exe 0000025C
C:\Program Files\WindowsApps\Microsoft.ZuneVideo_10.19031.11411.0_x64__8wekyb3d8bbwe\Video.UI.exe 00003044
C:\Users\Daniel\AppData\Local\Akamai\netsession_win.exe 00001C28
C:\Users\Daniel\AppData\Local\Discord\app-0.0.305\Discord.exe 00002A08
C:\Users\Daniel\AppData\Roaming\itch\broth\butler\versions\15.15.0\butler.exe 00002E10
C:\WINDOWS\Explorer.EXE 00002184
C:\WINDOWS\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00002670
C:\WINDOWS\system32\ApplicationFrameHost.exe 000023BC
C:\WINDOWS\system32\DllHost.exe 00000264
C:\WINDOWS\system32\SettingSyncHost.exe 00002CD8
C:\WINDOWS\system32\conhost.exe 000022F8
C:\WINDOWS\system32\notepad.exe 00002C68
C:\Windows\System32\GameBarPresenceWriter.exe 00002D1C
C:\Windows\System32\RuntimeBroker.exe 0000392C
C:\Windows\System32\smartscreen.exe 00001C94
C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 00002168
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 000025CC
E:\Anti-Malware\mbamtray.exe 00002BCC
E:\obs-studio\bin\64bit\obs64.exe 00003214
F:\Itch\app-25.4.0\itch.exe 00003078
F:\Origin\OriginThinSetupInternal.exe 0000141C
F:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00000F5C
F:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00000FC0
F:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv.exe 00000C44
F:\Steam\Steam.exe 00000FDC
F:\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 000004F8
c:\windows\system32\sihost.exe 00001FC8
c:\windows\system32\svchost.exe 00001C24
c:\windows\system32\taskhostw.exe 000003E0

Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

When the game crashes at the end of your clip, do you receive any kind of error message?

According to your System Report, your graphics drivers look a bit out of date. I'd suggest doing a clean install of the most up-to-date versions.

You may want to try a clean boot as well. Simply open the task manager and select the 'Start up' tab. Disable everything here and restart the PC. This will make sure that no background processes are interfering with the game. When you start the game again, make sure to disable any overlays and close any unnecessary programs.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

Hi Einmimiria,

Thank you for your response, it worked! I did the following:

1. Updated my graphics drivers. I made the mistake of not updating them and this is a new card I bought, so they were way out of date.
2. I went to my task manager and disabled startup of Steam, Akamai Netsession Client, and Google Update Core.
3. Restarted my PC, then closed Malwarebytes.

Doing the above gave me a noticeable increase in performance in Lominsa. I was able to go do a hunt and didn't freeze up once or crash. It's likely the drivers were the issue, but I'll keep an eye on the other programs I stopped just in case.

Again thank you for your time and your response, this issue can be considered closed :) Have a good one!

And just to cover all bases, the error code I received when I crashed was Error Code (1)