[Chaos] Ragnarok World Technical Difficulties (Jul. 21)

We are currently experiencing technical difficulties with the World below.
The issue is currently being investigated and addressed, and new updates will follow as additional information becomes available.

We apologize for any inconvenience this may be causing and thank you for your understanding.

[Date & Time]
From Jul. 21, 2019 9:19 a.m. (PDT)
From Jul. 21, 2019 16:19 (GMT)
From Jul. 21, 2019 17:19 (BST)

[Details]
・Unable to access the affected World.
・Unable to travel to the affected World via World Visit System.
・Players who are mid-duty on an affected World will be disconnected from the server upon exiting the duty, and will be unable to log back in until World recovery.
・Unable to use Free Company chat when visiting another World while Home World is affected.
・Unable to use certain features on the FINAL FANTASY XIV COMPANION app while Home World is affected.

[Cause]
Under investigation

[Affected World]
Chaos
・Ragnarok

We are pleased to announce that the technical difficulties with the World listed below have been resolved.

We apologize for any inconvenience this may have caused and thank you for your patience while the matter was being addressed.

[Date & Time]
Jul. 21, 2019 9:19 a.m. to 10:12 a.m. (PDT)
Jul. 21, 2019 16:19 to 17:12 (GMT)
Jul. 21, 2019 17:19 to 18:12 (BST)


[Details]
・Unable to access the affected World.
・Unable to travel to the affected World via World Visit System.
・Players who are mid-duty on an affected World will be disconnected from the server upon exiting the duty, and will be unable to log back in until World recovery.
・Unable to use Free Company chat when visiting another World while Home World is affected.
・Unable to use certain features on the FINAL FANTASY XIV COMPANION app while Home World is affected.

[Cause]
Server equipment issue

[Affected World]
Chaos
・Ragnarok