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I have been getting continuous 90002 errors today. They have always plagued this game but the last hour or so has been ridiculous. I have not been able to do a specific dungeon, leves, and losing out on specific needed fates due to this.
This isn't happening in any other game or regular browsing. Why cant SE fix this issue?
Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.
Unfortunately, issues like this depend largely on how you are routed to the server or with your home network. Since there is no direct control over these from the server end, there is little that can be done in terms of fixing the problem from that side.
If you have not tried them already, there are a few troubleshooting steps we can provide in order strengthen your home network:
1) Make sure you are using a wired internet connection as opposed to a wireless one.
2) Double-check that any anti-virus/firewall software you have has the appropriate exceptions for Final Fantasy XIV
3) Check the following Port Ranges on your router/modem to ensure that they have been opened:
▼TCP
54992 through 54994,
55006 through 55007,
55021 through 55040
Your ISP can open these ports for you.
4) The game will use the Internet Explorer web browser to connect to the internet. Open Internet Explorer, then open the "Tools" setting, go to "Internet Options" and adjust the following settings:
- Under the "General" tab, please delete ALL browser history.
- Under the "Security" tab, please move the slider to the lowest possible settings or no higher than "Medium"
- Under the "Privacy" tab, click “Advanced” and select ‘Accept’ under both First Party and Third Party Cookies.
- Under the "Advanced" tab, please make sure that "Allow software to run or install even if signature is invalid" is CHECKED.
- Make sure that all SSL and TLS (EXCEPT SSL 3.0) are CHECKED. [SSL 3.0 should be UNCHECKED]
- Hit "Apply" to save the settings, and then "OK, to close the Internet Options menu.
5) You can also try a clean boot. Simply open the task manager and select the 'Start up' tab. Disable everything here and restart the PC. This will make sure that no background processes are interfering with the game.
We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!