Voice lines cut out early in cutscenes

Hello,

I'm working through the MSQ and so far just about every voiced line in a cutscene cuts out early. Sometimes it will be just part of a word at the end that doesn't finish, other times it will be an entire word or more that doesn't get read.

I've searched a bunch and haven't seen anyone else with a similar issue. Any suggestions for workarounds or solutions? It's very distracting.

Same problem. It is really annoying and influences the story experience alot. Would be glad if someone could help with that.

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

When did this start happening? Do you recall anything changing/updating on your PC that coincides with this?

What kind of audio device do you use for the game (speakers, headphones, etc.)?

Can you submit a Final Fantasy XIV system report? Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.'

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

Thank you for your answer. It still happens in every cutscenes. It seems to be only some ms missing, maybe 100 or 200 at the and of the voiceline. I use cable headphones and the soundcard is a Asus Xonar Phoebus. I do not have any sound issues in other games. My system information is here:



-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\JF\Documents
FINAL FANTASY XIV - A Realm Reborn C:\Program Files (x86)\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 3
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Pro 64-Bit-Version (6.2, Build 9200) (18362.19h1_release.190318-1202)
SYSTEM_CPU Intel(R) Xeon(R) CPU E3-1231 v3 @ 3.40GHz (8 CPUs), ~3.4GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS P1.40
SYSTEM_LANGUAGE Deutsch (Gebietsschema: Deutsch)
SYSTEM_MEMORY 8133.387MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 11973.387MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 237.469GB SYSTEM_FREEDISC_SPACE 85.656GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 2794.394GB SYSTEM_FREEDISC_SPACE 871.838GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1863.015GB SYSTEM_FREEDISC_SPACE 1029.931GB
SYSTEM_STORAGE F:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 447.114GB SYSTEM_FREEDISC_SPACE 136.996GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 980 Ti
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTX 980 Ti
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 6097.750 MB
SYSTEM_GRAPHICS_SHARED_VRAM 4066.693 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_b49751b9038af669\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_b49751b9038af669\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_b49751b9038af669\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_b49751b9038af669\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 26.21.0014.3086
SYSTEM_GRAPHICS_DRIVER_DATE 5/22/2019 02:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE Englisch
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Kopfhörer (ASUS XONAR PHOEBUS Audio Device)
SYSTEM_SOUND_DEVICE_ID {C915848D-1BA1-4CE0-8B17-E8AD599EC09F}
SYSTEM_SOUND_DEVICE_NAME CMHDAudioV64.sys
SYSTEM_SOUND_DRIVER_VERSION 7.00.0016.0805
SYSTEM_SOUND_DRIVER_LANGUAGE Englisch
SYSTEM_SOUND_DRIVER_DATE 8/8/2016 00:00:00
SYSTEM_SOUND Digitalaudio (S/PDIF) (ASUS XONAR PHOEBUS Audio Device)
SYSTEM_SOUND_DEVICE_ID {277CC8FA-E02E-4FD6-B3EF-B0E2EC40198A}
SYSTEM_SOUND_DEVICE_NAME CMHDAudioV64.sys
SYSTEM_SOUND_DRIVER_VERSION 7.00.0016.0805
SYSTEM_SOUND_DRIVER_LANGUAGE Englisch
SYSTEM_SOUND_DRIVER_DATE 8/8/2016 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Maus
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Tastatur
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {13B58E00-32D0-11E5-8001444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 767 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {13B69F70-32D0-11E5-8002444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {13B6C680-32D0-11E5-8003444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {13B6C680-32D0-11E5-8004444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {13B6C680-32D0-11E5-8005444553540000}
SYSTEM_INPUT_NAME Logitech G710 Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 7 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {13B762C0-32D0-11E5-8006444553540000}
SYSTEM_INPUT_NAME Logitech G710 Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Voice lines cut out early in cutscenes - Mozilla Firefox
FINAL FANTASY XIV
Microsoft Text Input Application
CN=Microsoft Windows, O=Microsoft Corporation, L=Redmond, S=Washington, C=US
Einstellungen
NVIDIA GeForce Overlay


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

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Audacity 2.2.0
Avast Free Antivirus
Battle.net
FireStorm version V1.0.46.001
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Warcraft III
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Geeks3D FurMark 1.16.0.0
Microsoft Visual C++ 2017 x86 Additional Runtime - 14.15.26706
FINAL FANTASY XIV - A Realm Reborn
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Microsoft Visual C++ 2017 x86 Minimum Runtime - 14.15.26706
Microsoft ASP.NET MVC 4 Runtime
Epic Games Launcher
Java Auto Updater
Google Update Helper
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Microsoft Visual C++ 2005 Redistributable
Intel(R) Update Manager
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Pikuniku
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AusweisApp2
Office Timeline
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Office 16 Click-to-Run Localization Component
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.60610
Microsoft Visual C++ 2017 Redistributable (x64) - 14.15.26706
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Adobe Refresh Manager
Adobe Acrobat DC
Adobe Acrobat Reader DC - Deutsch
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Dolby Home Theater v4
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Launcher Prerequisites (x64)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
ISO to USB
AusweisApp2
Windows 10-Update-Assistent
Intel® Chipsatz-Gerätesoftware
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.40660
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.40660
ASUS Phoebus Audio Sound Card
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Google Talk Plugin
Windscribe Version 1.70 build 4
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022
DAEMON Tools Lite
JDownloader 2
Logitech Gaming Software 8.70
Microsoft Visual Studio 2010 Tools for Office Runtime (x64)
Microsoft Visual Studio 2010-Tools für Office-Laufzeit (x64) Language Pack - DEU
Mozilla Firefox 68.0.1 (x64 de)
Microsoft Office 365 - de-de
OpenVPN 2.3.8-I601
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Wolfenstein: The New Order
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Superbrothers: Sword & Sworcery EP
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The Witcher 3: Wild Hunt
MIND Path to Thalamus E.Edition
SUPERHOT
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Ori and the Blind Forest: Definitive Edition
Hellblade: Senua's Sacrifice
RESIDENT EVIL 7 biohazard / BIOHAZARD 7 resident evil
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What Remains of Edith Finch
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TAP-Windows 9.9.2
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Unreal Development Kit: 2012-10
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Microsoft Visual Studio 2010 Tools for Office Runtime (x64) Language Pack - DEU
Intel® Trusted Connect Service Client
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Java 8 Update 221 (64-bit)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.21022
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Intel(R) ME UninstallLegacy
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148
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Epic Games Launcher Prerequisites (x64)
Logitech Gaming Software
Intel(R) Network Connections 19.0.27.0
Intel(R) Management Engine Components
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Microsoft Silverlight
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Intel(R) Chipset Device Software
Microsoft Visual C++ 2005 Redistributable (x64)
Microsoft HEVC Media Extension Installation for Microsoft.HEVCVideoExtension_1.0.2512.0_x64__8wekyb3d8bbwe (x64)
NVIDIA Ansel
NVIDIA Systemsteuerung 430.86
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NVIDIA Optimus Update 37.0.0.0
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NVIDIA Install Application
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NVIDIA TelemetryApi helper for NvContainer
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NVIDIA Message Bus for NvContainer
NVIDIA NetworkService Container
NVAPI Monitor plugin for NvContainer
NVIDIA Session Container
NVIDIA User Container
NVIDIA Display Container
NVIDIA Display Container LS
NVIDIA Display Watchdog Plugin
NVIDIA Display Session Container
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Telemetry Container
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NVIDIA ShadowPlay 3.19.0.94
NVIDIA SHIELD Wireless Controller Driver
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Intel(R) Management Engine Components
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-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\acrotray.exe 000036EC
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe 000030B4
C:\Program Files (x86)\Mozilla Firefox\firefox.exe 00000CB4
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 000025C0
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00003534
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 000029BC
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv_dx11.exe 00002078
C:\Program Files (x86)\Steam\Steam.exe 000040F4
C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 00000F08
C:\Program Files\ASUS Phoebus Audio Sound Card\CPL\Phoebus_x64.exe 00003918
C:\Program Files\AVAST Software\Avast\AvastUI.exe 0000063C
C:\Program Files\Logitech Gaming Software\LCore.exe 000019EC
C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe 00001F7C
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00001558
C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2019.19041.16510.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe 000032DC
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.19052.657.0_x64__8wekyb3d8bbwe\YourPhone.exe 00001A10
C:\Users\JF\AppData\Local\NVIDIA\NvBackend\ApplicationOntology\NvOAWrapperCache.exe 00000360
C:\WINDOWS\Explorer.EXE 00003080
C:\WINDOWS\system32\ApplicationFrameHost.exe 00001FE4
C:\WINDOWS\system32\DllHost.exe 00003BD4
C:\WINDOWS\system32\SettingSyncHost.exe 00000818
C:\WINDOWS\system32\conhost.exe 00003B18
C:\WINDOWS\system32\sihost.exe 00003110
C:\WINDOWS\system32\svchost.exe 00000234
C:\WINDOWS\system32\taskhostw.exe 00003128
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00003A14
C:\Windows\SysWOW64\ExMgr.exe 000022C0
C:\Windows\System32\CompPkgSrv.exe 000010A0
C:\Windows\System32\GameBarPresenceWriter.exe 000037F4
C:\Windows\System32\RuntimeBroker.exe 00001E5C
C:\Windows\System32\SecurityHealthSystray.exe 00002D48
C:\Windows\System32\smartscreen.exe 00002D04
C:\Windows\SystemApps\InputApp_cw5n1h2txyewy\WindowsInternal.ComposableShell.Experiences.TextInput.InputApp.exe 00003F44
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00002650
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 000007C0
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00002E5C
F:\Epic\Epic Games\Launcher\Engine\Binaries\Win64\UnrealCEFSubProcess.exe 00003358
F:\Epic\Epic Games\Launcher\Portal\Binaries\Win64\EpicGamesLauncher.exe 0000167C

Still having the problem. Any chance for help?

Thank you for the reply Ykterus. I apologize for the delay in our response.

Does this same issue happen with other audio devices, or is it only with your headphones?

For the sound card you are using, have you tried reinstalling the drivers or programs for it?

You may also want to try a clean boot. Simply open the task manager and select the 'Start up' tab. Disable everything here and restart the PC. This will make sure that no background processes are interfering with the game.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!