Not compensated properly for guild marks

Hi,

When getting refunded for guild marks for some of the exchanges I would receive a certain amount but then only be able to exchange far fewer.

For example, I was refunded 71,000 Carpenter marks, but I only received compensation for 38,000 of them.

I also noticed this with Botany, where I received 48,000 [I think] but was only able to exchange 6,000 worth.

The exchange is believed to have worked properly for:
Conjurer's guild
Lancer's guild

The exchange was unknown on:
archer's guild

The exchange did not result in the correct amount for:
Carpenter's guild [did turn in marks]
Botanist guild [I didn't turn the marks in]
Alchemy guild [did not turn in marks]

Greetings Platinumstorm,

Thank you very much for posting your concerns over the amount of Guild Marks that you had refunded to you. In order to best assist you with this issue we will be needing some additional information. While some of this information may seem irrelevant, it is best to have as much information as possible in these cases. Once this is filled out we will submit this for review for you.


ISP:
Type of Internet Connection:
Internet Connection Speed:
Date & Time:
Frequency:
Character Name:
Race:
World:
Class/Skill Rank:
Area and Coordinates:
Party or Solo:
NPC Name:
Monster Name:
In-Game Time:
Steps:
1.
2.
3.
<*Add more steps if necessary.>

ISP: Sioux Valley Wireless
Type of Internet Connection: Microwave
Internet Connection Speed: 3mbps
Date & Time: March 13, 2012 Time is hard to tell, but before the post time and during the afternoon/early evening CST
Frequency:
Character Name: Chardut Mazzma
Race:Roegdan
World: Figaro
Class/Skill Rank: ARC/BRD 50, THM/BLM 50, CRP 46, AlC33, CNJ/WHM 42, Cul 22, Lancer 39, Glad 15, Pug 15, Botanist 41, GSM 10

Area and Coordinates: [respective guilds of Carpenter, Botanist, and also Alchemist]
Party or Solo: Solo
NPC Name: [at least, may have happened at Archer's guild or Conjurer's guild as well, but I don't think it did] Kylene [alchemy guild], Frances [Carpenter's guild], and Kipopo [Botanist guild]
Monster Name: N/A
In-Game Time: unsure
Steps:
1. Talk to NPC
2.Ask to be reimbursed for guildmarks
3. Talk to NPC again to exchange marks for gil, but only a portion of the marks will be exchangeable. If you exchange, then you have no marks remaining.

screenshot for example from Alchemist guild [this just happened at 12:05 AM CST 3-14-12:
http://dl.dropbox.com/u/18930059/buggedoutmarks.jpg
http://dl.dropbox.com/u/18930059/buggedoutmarks.jpg

Greetings, Platinumstorm!

Thank you for providing the information that Skirata requested. I have made sure to submit all of your information to the development team, and they will thoroughly investigate this matter, based on your report. Unfortunately, I cannot guarantee that a direct response will be posted on your thread, but I do recommend checking here or here for any details regarding the development team's investigation. Thanks again for your report!