Unable to login - new DX 11 errors

I was attempting to perform the 50/60/70 dungeon roulette this morning and upon accepting the duty from the popup screen my game crashed immediately to desktop.

When I tried to log back into my character, I received the loading screen for the dungeon and upon completion of loading my game once again crashed immediately to desktop.

This crash occured 2x more times before I received the following error screen during one of the crashes.

" An unexpected error has occurred. Exiting FINAL FANTASY XIV. 2019-07-02_08:15

ntdll.dll+3AC7F
AcLayers.DLL+6806
ffxiv_dx11.exe+12004EC
ffxiv_dx11.exe+11D3826
ffxiv_dx11.exe+610AC
ffxiv_dx11.exe+5F733
ffxiv_dx11.exe+1A93DF
ffxiv_dx11.exe+1A39C "

This is the second major crash/error the game has had this week. My previous posts error still occurs constantly and I have already performed the normal troubleshooting steps requested:

Update FF14 (new / 1st time install on this laptop)
Update OS
Update Graphics Drivers
dx.config troubleshooting tool

below is the system information from the launcher:



-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\Credorion\Documents
FINAL FANTASY XIV ONLINE E:\FFXIV\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Pro 64-bit (6.2, Build 9200) (18362.19h1_release.190318-1202)
SYSTEM_CPU Intel(R) Core(TM) i7-7700HQ CPU @ 2.80GHz (8 CPUs), ~2.8GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS 1.5.0
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16253.445MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 33661.445MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 236.570GB SYSTEM_FREEDISC_SPACE 37.810GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.387GB SYSTEM_FREEDISC_SPACE 523.925GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 476.903GB SYSTEM_FREEDISC_SPACE 108.264GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1060
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY8
SYSTEM_GRAPHICS_CHIP GeForce GTX 1060
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 6052.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8126.723 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 2560 x 1440 (32 bit) (59Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nvdmi.inf_amd64_047ce0ee2223c64a\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvdmi.inf_amd64_047ce0ee2223c64a\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvdmi.inf_amd64_047ce0ee2223c64a\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvdmi.inf_amd64_047ce0ee2223c64a\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 26.21.0014.3136
SYSTEM_GRAPHICS_DRIVER_DATE 7/2/2019 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS Intel(R) HD Graphics 630
SYSTEM_GRAPHICS_DEVICE Unknown
SYSTEM_GRAPHICS_CHIP Intel(R) HD Graphics Family
SYSTEM_GRAPHICS_MAKER Intel Corporation
SYSTEM_GRAPHICS_VRAM 8254 MB
SYSTEM_GRAPHICS_SHARED_VRAM SYSTEM_UNKNOWN
SYSTEM_GRAPHICS_DAC Internal
SYSTEM_GRAPHICS_DISPLAY_MODE Unknown
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\k127153.inf_amd64_3f3936d8dec668b8\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\k127153.inf_amd64_3f3936d8dec668b8\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\k127153.inf_amd64_3f3936d8dec668b8\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\k127153.inf_amd64_3f3936d8dec668b8\igd12umd64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 23.20.0016.4973
SYSTEM_GRAPHICS_DRIVER_DATE 2/27/2018 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English

SYSTEM_GRAPHICS_PIXEL_SHADER
SYSTEM_GRAPHICS_VERTEX_TEXTURE
SYSTEM_SOUND Speakers (6- Logitech G933 Gaming Headset)
SYSTEM_SOUND_DEVICE_ID {5B9B796D-00D9-45FC-AD1C-C68C4EE870A9}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.18362.0001
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/8/2018 00:00:00
SYSTEM_SOUND Speakers / Headphones (Realtek Audio)
SYSTEM_SOUND_DEVICE_ID {6DDA72EB-EFDE-405E-A1AB-C436A1B84FE6}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.8699.0001
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 5/7/2019 00:00:00
SYSTEM_SOUND Speakers (Steam Streaming Speakers)
SYSTEM_SOUND_DEVICE_ID {78BA290D-A7C5-4F75-BB7E-2675379F5582}
SYSTEM_SOUND_DEVICE_NAME SteamStreamingSpeakers.sys
SYSTEM_SOUND_DRIVER_VERSION
SYSTEM_SOUND_DRIVER_LANGUAGE
SYSTEM_SOUND_DRIVER_DATE 7/20/2017 00:00:00
SYSTEM_SOUND Speakers (Steam Streaming Microphone)
SYSTEM_SOUND_DEVICE_ID {ADB1F944-6BF0-4251-B148-574A492F197D}
SYSTEM_SOUND_DEVICE_NAME SteamStreamingMicrophone.sys
SYSTEM_SOUND_DRIVER_VERSION
SYSTEM_SOUND_DRIVER_LANGUAGE
SYSTEM_SOUND_DRIVER_DATE 7/28/2017 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {BF6A1710-8729-11E8-8001444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {BF6A1710-8729-11E8-8002444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {BF6A1710-8729-11E8-8003444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C75974E0-8D0D-11E8-8020444553540000}
SYSTEM_INPUT_NAME Logitech G933 Gaming Wireless Headset
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {8FC859B0-8722-11E8-8003444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {8FC96B20-8722-11E8-8005444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {BF6A1710-8729-11E8-8004444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 652 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {8FC99230-8722-11E8-8007444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {BF6A1710-8729-11E8-8005444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {8FC99230-8722-11E8-8009444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {BF6A1710-8729-11E8-8006444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C7599BF0-8D0D-11E8-8021444553540000}
SYSTEM_INPUT_NAME Logitech G933 Gaming Wireless Headset
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {8FC99230-8722-11E8-800A444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {8FC9E050-8722-11E8-800C444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {8FC9E050-8722-11E8-800D444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {8FCA2E70-8722-11E8-800F444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {8FCA2E70-8722-11E8-8010444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {8FCA5580-8722-11E8-8012444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {8FCA7C90-8722-11E8-8014444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {8FCAA3A0-8722-11E8-8015444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 652 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {8FCAA3A0-8722-11E8-8016444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {8FCACAB0-8722-11E8-8018444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C759EA10-8D0D-11E8-8023444553540000}
SYSTEM_INPUT_NAME Logitech G933 Gaming Wireless Headset
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 2 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Technical Support - Post New Thread - Google Chrome
Photos
Sticky Notes
Steam
#xiv_chat-no_spoilers - Discord
Microsoft Text Input Application
Microsoft Edge
Microsoft Edge
Microsoft Edge
Settings
Settings
Microsoft Store
Microsoft Store
Sticky Notes
AlienwareTactXMacroController


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Planescape: Torment Enhanced Edition
Lords of Xulima
Anno 1503 A.D.
Anno 1701 A.D.
Anno 1602 - Creation of a New World
Anno 1404
Torment: Tides of Numenera
Intel(R) HID Event Filter
Battle.net
The Witcher 3: Wild Hunt - Blood and Wine
The Witcher 3: Wild Hunt - Free DLC program (16 DLC)
GameSpy Arcade
Hearthstone
The Witcher 3: Wild Hunt - Hearts of Stone
Heroes of the Storm
Alienware On-Screen Display
Alienware Command Center
Alienware Graphics Amplifier Software Installer
EMSC
MTG Arena
Notepad++ (32-bit x86)
OpenAL
Overwatch
Overwolf
Skype version 8.30
StarCraft
StarCraft II
Steam
Uplay
World of Warcraft
World of Warcraft Classic
Tobii Windows Interactions
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Alienware Sound Center
Alienware On-Screen Display
Tobii Bundle Requirements
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Tet Fw Files Installer
Tobii EyeX Intro
FINAL FANTASY XIV ONLINE
MTG Arena
Thunderbolt™ Software
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
VR Fw Files
Tobii IS3 Eye Tracker Driver
Tobii Eye Tracker HID package Installer
Tobii Service
Alienware Update
Google Update Helper
Microsoft VC++ redistributables repacked.
Tobii Eye Tracking
Intel(R) Dynamic Platform and Thermal Framework
Microsoft Visual C++ 2005 Redistributable
GOG Galaxy
Alienware Digital Delivery
Path of Building version 1.4.131
Microsoft Visual C++ 2005 Redistributable
Office 16 Click-to-Run Extensibility Component
Office 16 Click-to-Run Localization Component
HP Update
Epic Games Launcher
Tobii Interaction Engine Installer
Intel(R) Trusted Connect Services Client
HP Officejet Pro 8620 Help
Tobii Eye Tracking Troubleshooter Installer
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Tobii Stream Engine Service
Tobii EyeX Config
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Intel(R) Chipset Device Software
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Black Desert Online
Microsoft Visual C++ 2017 Redistributable (x86) - 14.10.25008
Launcher Prerequisites (x64)
Microsoft Visual C++ 2017 x86 Minimum Runtime - 14.10.25008
Intel(R) Trusted Connect Service Client x86
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Windows 10 Update Assistant
Microsoft XNA Framework Redistributable 4.0 Refresh
Realtek PC Camera Driver
Microsoft Visual C++ 2017 x86 Additional Runtime - 14.10.25008
Qualcomm 11ac Wireless LAN&Bluetooth Installer
Microsoft Visual C++ 2017 Redistributable (x64) - 14.10.25017
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Intel(R) Processor Graphics
Realtek High Definition Audio Driver
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
Tobii Eula
EMSC
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022
Windows Driver Package - Kionix, Inc. (kiox_ff_driver) Sensor I/O devices (06/13/2016 1.1.5.1)
7-Zip 18.05 (x64)
RSI Launcher 1.1.0
Guild Wars 2
Logitech Gaming Software 9.02
Mozilla Firefox 64.0 (x64 en-US)
Mozilla Maintenance Service
Microsoft Office 365 - en-us
Dell SupportAssist
Evoland Legendary Edition
Coloring Game
ISLANDERS
Dota Underlords
Owlboy
Arx Fatalis
Starbound
Grim Dawn
World of Goo
Unepic
Path of Exile
A Hat in Time
Borderlands: The Pre-Sequel
Edge Of Eternity
SpellForce 3
Axiom Verge
Oceanhorn: Monster of Uncharted Seas
SEGA Mega Drive & Genesis Classics
Eden Rising
HELLDIVERS™
SpellForce: Platinum Edition
Slime Rancher
Team Fortress 2
Seven: Enhanced Edition
Quest Hunter
Borderlands 2
Arcanum
Ladykiller in a Bind
The Blackout Club
Graveyard Keeper
Tower of Time
Murderous Pursuits
My Time At Portia
Eastshade
Forager
Two Worlds II
Outward
Supraland
Void Bastards
Anno 1800
Idle Wizard
SumatraPDF
Touchpad
VLC media player
Vulkan Run Time Libraries 1.0.33.0
Vulkan Run Time Libraries 1.0.54.1
Vulkan Run Time Libraries 1.0.54.1
Vulkan Run Time Libraries 1.0.65.1
Intel(R) Management Engine Components
LauncherSetup Install
SonicMapper Install Configurator
Intel(R) Management Engine Components
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
AudioLaunchpad Install Configurator
Intel(R) Management Engine Driver
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Intel(R) Rapid Storage Technology
Alienware Command Center
Dell SupportAssist
Free Fall Data Protection
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Intel(R) Rapid Storage Technology
Epic Games Launcher Prerequisites (x64)
Google Chrome
Intel(R) Chipset Device Software
Microsoft Visual C++ 2017 x64 Minimum Runtime - 14.10.25017
Office 16 Click-to-Run Licensing Component
Office 16 Click-to-Run Extensibility Component 64-bit Registration
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
ProductDaemonSetup
Killer Wireless Driver UWD
UIInstallUpgrade
Tobii Hello3 Installer
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
HP Officejet Pro 8620 Basic Device Software
Tobii PTP Filter Driver
Microsoft Visual C++ 2005 Redistributable (x64)
CheckDevices Install Configurator
NVIDIA Ansel
NVIDIA Control Panel 431.36
NVIDIA Graphics Driver 431.36
NVIDIA GeForce Experience 3.19.0.107
NVIDIA Optimus Update 37.0.0.0
NVIDIA PhysX System Software 9.19.0218
NVIDIA Update 37.0.0.0
DisplayDriverAnalyzer
NVIDIA SHIELD Streaming
NVIDIA HD Audio Driver 1.3.38.16
NVIDIA Install Application
NVIDIA ABHub
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVIDIA NetworkService Container
NVAPI Monitor plugin for NvContainer
NVIDIA Session Container
NVIDIA User Container
NVIDIA Display Container
NVIDIA Display Container LS
NVIDIA Display Watchdog Plugin
NVIDIA Display Session Container
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Telemetry Container
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.19.0.107
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.13.0.0
NahimicSettingsConfigurator
Intel(R) Management Engine Components
Alienware Graphics Amplifier Software Installer
Microsoft VC++ redistributables repacked.
Update for Windows 10 for x64-based Systems (KB4023057)
Intel(R) Trusted Connect Service Client x64
Nahimic2UISetup
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
Microsoft Visual C++ 2017 x64 Additional Runtime - 14.10.25017
Intel(R) ME UninstallLegacy
Tobii Hello3 Installer
DSC/AA Factory Installer


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Epic Games\Launcher\Engine\Binaries\Win64\UnrealCEFSubProcess.exe 00002DEC
C:\Program Files (x86)\Epic Games\Launcher\Portal\Binaries\Win64\EpicGamesLauncher.exe 00004530
C:\Program Files (x86)\GOG Galaxy\GOG Galaxy Notifications Renderer.exe 00004330
C:\Program Files (x86)\GOG Galaxy\GalaxyClient Helper.exe 00004838
C:\Program Files (x86)\GOG Galaxy\GalaxyClient.exe 00003CEC
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 000025B4
C:\Program Files (x86)\HP\HP Software Update\hpwuschd2.exe 00004820
C:\Program Files (x86)\Microsoft Office\root\Office16\ONENOTEM.EXE 00004370
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00002CE4
C:\Program Files (x86)\Steam\Steam.exe 0000023C
C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 00002304
C:\Program Files (x86)\Tobii\Tobii EyeX\Tobii.EyeX.Engine.exe 00002464
C:\Program Files\Alienware\Command Center\AWCCApplicationWatcher32.exe 000049EC
C:\Program Files\Alienware\Command Center\AWCCApplicationWatcher64.exe 000049FC
C:\Program Files\Alienware\Command Center\AWCCServiceController.exe 00003A90
C:\Program Files\Alienware\Command Center\AlienFusionController.exe 000043F4
C:\Program Files\Alienware\Command Center\AlienwareAlienFXController.exe 000041E0
C:\Program Files\Dell\DellDataVault\nvapiw.exe 00000AB8
C:\Program Files\HP\HP Officejet Pro 8620\Bin\HPNetworkCommunicatorCom.exe 00003BFC
C:\Program Files\HP\HP Officejet Pro 8620\Bin\ScanToPCActivationApp.exe 00003E14
C:\Program Files\Intel\Intel(R) Rapid Storage Technology\IAStorIcon.exe 00000874
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 000014AC
C:\Program Files\Realtek\Audio\HDA\RAVBg64.exe 00003784
C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe 000036F8
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe 00002008
C:\Program Files\WindowsApps\Microsoft.GamingApp_1906.1002.24.0_x64__8wekyb3d8bbwe\app\Xbox.exe 00002144
C:\Program Files\WindowsApps\Microsoft.MicrosoftStickyNotes_3.6.75.0_x64__8wekyb3d8bbwe\Microsoft.Notes.exe 00002B0C
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.48.51.0_x64__kzf8qxf38zg5c\SkypeApp.exe 000032D4
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.48.51.0_x64__kzf8qxf38zg5c\SkypeBackgroundHost.exe 00003308
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.48.51.0_x64__kzf8qxf38zg5c\SkypeBridge\SkypeBridge.exe 00003A40
C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2019.19051.16210.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe 000009E4
C:\Program Files\WindowsApps\Microsoft.WindowsStore_11905.1001.4.0_x64__8wekyb3d8bbwe\WinStore.App.exe 00004578
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_3.30.20002.0_x64__8wekyb3d8bbwe\GameBar.exe 00001998
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_3.30.20002.0_x64__8wekyb3d8bbwe\GameBarFT.exe 000054C8
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.19062.451.0_x64__8wekyb3d8bbwe\YourPhone.exe 00004C38
C:\ProgramData\GOG.com\Galaxy\redists\GalaxyCommunication.exe 000030C4
C:\Users\Credorion\AppData\Local\Discord\app-0.0.305\Discord.exe 000059F8
C:\Users\Credorion\AppData\Local\Microsoft\OneDrive\OneDrive.exe 00003AF4
C:\WINDOWS\Explorer.EXE 00002474
C:\WINDOWS\System32\DriverStore\FileRepository\k127153.inf_amd64_3f3936d8dec668b8\igfxEM.exe 00002588
C:\WINDOWS\System32\svchost.exe 00003970
C:\WINDOWS\system32\ApplicationFrameHost.exe 0000247C
C:\WINDOWS\system32\DllHost.exe 00004FE4
C:\WINDOWS\system32\Intel\DPTF\dptf_helper.exe 00001BF8
C:\WINDOWS\system32\MicrosoftEdgeSH.exe 00004890
C:\WINDOWS\system32\SettingSyncHost.exe 000031B8
C:\WINDOWS\system32\backgroundTaskHost.exe 00004E48
C:\WINDOWS\system32\browser_broker.exe 00004D38
C:\WINDOWS\system32\conhost.exe 00004A1C
C:\WINDOWS\system32\sihost.exe 00000B88
C:\WINDOWS\system32\svchost.exe 00002A58
C:\WINDOWS\system32\taskhostw.exe 00002094
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00002560
C:\Windows\System32\CompPkgSrv.exe 00001770
C:\Windows\System32\MicrosoftEdgeCP.exe 000034B8
C:\Windows\System32\RuntimeBroker.exe 00005A60
C:\Windows\System32\SecurityHealthSystray.exe 00003B34
C:\Windows\System32\smartscreen.exe 00002F34
C:\Windows\SystemApps\InputApp_cw5n1h2txyewy\WindowsInternal.ComposableShell.Experiences.TextInput.InputApp.exe 00005E68
C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdge.exe 00002F98
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00002FE4
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00002D00
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00001F50
E:\FFXIV\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00004504
E:\FFXIV\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00001AAC

Having same issue please fix this or tell us how can we fix this
Thank you

Good afternoon and thank you for posting in the Final Fantasy XIV Technical Support Forums

Credorion, were any updates or changes made to the PC? Does game crash happen on multiple characters? Please try doing a cleanboot. Open the task manager and select the 'Start up' Tab. Disable everything here and restart the PC.

Amg, could you provide the following in your own thread?

-What you have tried to alleviate the issue
- System report ( go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.')

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

I have tried every trouble shooting step suggested in every DX11 thread on this forum.z
and the requested system report is already posted in the initial post of this thread.


FF14 is the only game that I have constant crashes / DC errors during.
Other MMOs (WoW, Neverwinter, etc.) dont have the same rate of issues as this game does. Other games that I have played this week on the same hardware have had no issues.


This specific set of crashes occurs while using duty roulette and stormblood dungeons are chosen. And due to the crash happening while in a zone transition/loading screen I cant even attempt to log in on a different computer to move locations (usually to outside of any of the cities so as to not have the DX11 errors associated with my other post) to resume playing on my main computer.

At this point i have spent HOURS since the launch of shadowbringers having to relaunch ff14 / log in / wait for world que / crash agian

Thank you for the reply Credorion. I apologize for the delay in our response.

Unfortunately, it's difficult to tell where this particular issue steams from as it can occur in a variety of places on your PC (either software or hardware-related). However, if you have tried all of the troubleshooting listed in other threads, then we may be looking at a potential hardware issue.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.