Direct X11 Crashes

Hello,

I've been getting Direct X11 crashes since rejoining the game. I built a new computer with a Ryzen 5 2600x and RX580 GPU. I have a fresh copies of Windows 10 fully updated and my GPU is fully updated. I have reinstalled the game, made sure i am running no overlays and have no background extras starting when I restart my computer. I have tried DX9 and Windows 7 compatibility with no luck.

The picture below is what I get most of the time. I also see one with a kernal32 error as well. I am at a loss because I would love to buy Shadowbringers and play it but I am unable to play for more than twenty minutes at a time. My old computer had no issues playing the game.

https://i.imgur.com/tdYB9wY.png



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SYSTEM_SOUND 3 - DELL ST2220L (2- AMD High Definition Audio Device)
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C:\Windows\system32\taskhostw.exe 00000C18

same issue and exact same build, please assist SE
Thank you

At a certain point I just want to be able to provide them with information so they can take a look, this has officially gone on for too long considering the deprecation for DX9 with shadowbringers.

This really needs to be brought further up the chain. I havent even seen anything official in regards to this issue and it seems like its getting worse and worse.

I'm getting the same behavior. My game crashed at least 8 times today. I also get the same Error MSG.

Good afternoon and thank you for posting in the Final Fantasy XIV Technical Support Forums.

Triveria, how long have you been experiencing this issue and when did it begin?

For anyone else having the same problem, what have you tried to alleviate the issue so far? Could you also provide a system report? Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.'

Thank you for visiting the Final Fantasy XIV Technical Support Forums.