Persistent flickering, artifacting, directx11 crashes

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07-13-2019, 02:48 AM
P4ntless

Persistent flickering, artifacting, directx11 crashes

I started playing on PC at the beginning of Shadowbringers early access and I've been trying to solve a myriad of weird visual bugs the entire time with mixed success. However, for every problem I solve it seems like another immediately pops up or an old one unfixes itself. So far I've had to deal with a persistent fatal directx11 error within five minutes of logging in, screen dimming/flickering, black box artifacting, and most recently weird red/green/blue sphere artifacts flashing randomly across my screen.

I was able to fix the directx crashes and the screen dimming/flickering and black box artifacts by undervolting my GPU and switching to a more aggressive fan curve, but the colored sphere artifacts started happening yesterday and I've yet to find a way to fix them, and with their appearance the screen dimming/flickering also made a return. The only consistency I can find with this new round of visual bugs is that it seems to be worse when I'm in major cities or towns, especially emptier ones (for instance, my screen was almost strobing at some points when I was doing my weekly deliveries in an empty Tamamizu last night).

So far I've tried:
-Disabling all potential overlays I can find (steam/nvidia/discord/windows game bar/etc)
-Reinstalling the FFXIV client
-Running the client as an administrator
-Using different compatibility modes for FFXIV and disabling fullscreen optimizations
-Doing a safe mode uninstall with DDU and clean reinstall of my Nvidia drivers
-Using MSI Afterburner to undervolt my GPU down to my 1410 base clock and switch to a custom fan curve
-Switching to multiple different resolutions and frame rates
-Rolling back any recent Windows updates (although I'm not sure that Windows is actually letting me remove them, after I uninstall them and restart they're immediately in the list of updates I can remove again)

I'm kinda at my wit's end here and if the full fatal directx crashes return as well I'm afraid I'm gonna have to give up and go back to PS4, and I REALLY don't want to do that. I'm reluctant to believe it's a hardware error as this PC is less than two months old and I can't reproduce these errors in any other game or application, including hours of stress testing in Furmark and the actual Shadowbringers benchmark itself.

Thanks in advance for taking the time to read this post, and here's hoping we can figure something out.

My system info:

Quote:

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MyDocument C:\Users\p4ntl\Documents
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
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07-13-2019, 09:19 AM
eagledorf

Have you disabled DX11? I had artifacts for most particle effects after installing SB, but it was resolved by switching to DX9.
07-13-2019, 09:21 AM
Einmimiria

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

Can you provide a screenshot or video of the issue you are experiencing?

Have you tried doing a clean boot yet? Simply open the task manager and select the 'Start up' tab. Disable everything here and restart the PC. This will make sure that no background processes are interfering with the game.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!
07-13-2019, 09:23 AM
Jerichofr

I had to install Windows 7 on a separate HDD in my PC and run FFXIV from that. There has to be some kind of compatibility issue between FFXIV: ShB & Windows 10 x64. I don't have the issues on Windows 7.
07-13-2019, 12:47 PM
Enjin

I'm having the exact same issue and games that are much more brutal graphically work just fine. I run FFXIV on a separate SSD from my main drive. I have tried everything you have.
07-13-2019, 05:12 PM
Noxdracoria

Same issue, similar set up

So I have been having issues with flickering, artifacting and DX11 crashes (11000002). These issues are when I run in DX11 mode and since with the new expac they took away the old DX9 support I have to run in DX11 and that means I have not been able to play FF since end of June when pre-patch went live.
I'm wasting money and its frustrating.

I ONLY have issues in FFXIV and only because I have to run it in DX11. I have tried everything I can think of, including going so far as to do a fresh installation of windows completely on a brand new SSD. So fresh install, fresh redistributables, fresh updates, fresh drivers, almost no software installed that could possibly interfere...

Whats more frustrating is my husband has an almost identical computer and he has zero issues.

Here's what some of my in game glitches look like before it crashes from DX11 error:
https://imgur.com/a/MMBiwdo

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MyDocument D:\Jean\Documents
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FINAL FANTASY XIV Support Center - Google Chrome
Steam
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VoiceMeeter
Weather
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Microsoft Store

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Voicemeeter, The Virtual Mixing Console
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Google Update Helper
AMD Settings
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2017 Redistributable (x64) - 14.14.26429
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Microsoft Visual C++ 2017 Redistributable (x86) - 14.10.25008
Microsoft Visual C++ 2017 x86 Minimum Runtime - 14.10.25008
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Microsoft XNA Framework Redistributable 4.0 Refresh
Microsoft Visual C++ 2017 x86 Additional Runtime - 14.10.25008
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Realtek High Definition Audio Driver
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
7-Zip 16.02 (x64)
AMD Software
VBCABLE, The Virtual Audio Cable
Microsoft Visual C++ 2017 x64 Minimum Runtime - 14.14.26429
Catalyst Control Center Next Localization KO
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Catalyst Control Center Next Localization HU
Catalyst Control Center Next Localization FI
Catalyst Control Center Next Localization FR
Catalyst Control Center Next Localization TH
MPC-HC 1.7.13 (64-bit)
Catalyst Control Center Next Localization CS
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
AMD Problem Report Wizard
Catalyst Control Center Next Localization DA
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Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
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Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
Catalyst Control Center Next Localization SV
Catalyst Control Center Next Localization IT
Microsoft Visual C++ 2005 Redistributable (x64)
Microsoft Visual C++ 2017 x64 Additional Runtime - 14.14.26429
Catalyst Control Center Next Localization CHT
AMD Settings
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
Catalyst Control Center Next Localization DE
Catalyst Control Center Next Localization EL
Catalyst Control Center Next Localization NO
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-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00001DF0
C:\Program Files (x86)\VB\Voicemeeter\voicemeeterpro.exe 00001300
C:\Program Files\AMD\CNext\CNext\RadeonSettings.exe 00000BD8
C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe 00001658
C:\Program Files\WindowsApps\Microsoft.BingWeather_4.28.10351.0_x64__8wekyb3d8bbwe\Microsoft.Msn.Weather.exe 00001D80
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.48.51.0_x64__kzf8qxf38zg5c\SkypeApp.exe 00001B3C
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.48.51.0_x64__kzf8qxf38zg5c\SkypeBackgroundHost.exe 00001B64
C:\Program Files\WindowsApps\Microsoft.WindowsStore_11905.1001.4.0_x64__8wekyb3d8bbwe\WinStore.App.exe 00001CD0
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.19061.410.0_x64__8wekyb3d8bbwe\YourPhone.exe 00001B8C
C:\Users\Jean\AppData\Local\Discord\app-0.0.305\Discord.exe 00002554
C:\Users\Jean\AppData\Local\Microsoft\OneDrive\OneDrive.exe 00001C74
C:\Windows\Explorer.EXE 00001634
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 0000110C
C:\Windows\System32\RuntimeBroker.exe 000020A8
C:\Windows\System32\SecurityHealthSystray.exe 00001F04
C:\Windows\System32\smartscreen.exe 00001ECC
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00001970
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 0000185C
C:\Windows\system32\ApplicationFrameHost.exe 000006C4
C:\Windows\system32\DllHost.exe 00001DA8
C:\Windows\system32\sihost.exe 0000138C
C:\Windows\system32\svchost.exe 00002718
C:\Windows\system32\taskhostw.exe 00001434
E:\Games\MMORPG\FFXIV\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher64.exe 000025A8
E:\Games\MMORPG\FFXIV\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00002350
E:\Games\Steam\Steam.exe 00001D60
E:\Games\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 00002204

I've been trying different thigns to fix this from old forum posts dating back to 2015 and it seems to be something with windows 10 and DX11 not playing friendly with FFXIV engine: I'm amazed this is still a thing.
07-16-2019, 07:37 PM
Windwalker

Weird, just saw another post with with a gpu having artifacts, also a gtx 2070
07-16-2019, 11:18 PM
finalkingdom

I use a rtx 2070 too and i started getting those on top of the directx error and i just found out it does that on other games too (skyrim se) i don't knos if the new drivers did something but damn is it annoying
07-17-2019, 01:06 AM
Windwalker

Either its drivers or the cards are faulty, should checkup with Nvidia or the store you bought it from. You should still have warranty to send it back and get it replaced. It happens with new cards, they do bad work in making sure the quality is good and the cards are working, i had coil whine myself when i bought a GTX 970 new. Can also depend on what aftermarket cooling you have, like ASUS, MSI and so on.
07-17-2019, 08:19 AM
Einmimiria

Thank you for the reply.

If you are experiencing visual glitches like the ones you described, and you have tried the troubleshooting we would normally provide, you may be running into a hardware issue. This kind of issue, while rare, can happen even if your GPU is relatively new unfortunately.

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