Direct X 11 Error on launch post 7/4 Hotfix

I started running into a DirectX 11 error Thursday morning after the maintenance and 5.0 hotfix patch launched. The game had previously been working flawlessly for me and only after the patch as this error occurred. It happens every single launch right after boot and before SquareEnix logo even appears.

Error is as follows:

Quote:

---

An unexpected error has occurred. Exiting FINAL FANTASY XIV. 2019-07-02_07:15

ffxiv_dx11.exe+1120998
ffxiv_dx11.exe+1122F8E
ffxiv_dx11.exe+1125A55
ffxiv_dx11.exe+44B38C
ffxiv_dx11.exe+1A0762
ffxiv_dx11.exe+11EFBA9
KERNEL32.DLL+17974
ntdll.dll+6A271

---

I've taken steps to try to fix the issue. I've tried multiple Nvida drivers including the current one, 430.86, as well as rolling back to multiple previous ones including: 425.31, 419.67, and 418.91, all of which give the same error. I've attempted to reinstall DirectX from Microsoft to no avail, and run hard drive scans to ensure none of them are faulty. Even an entirely fresh install of XIV has not fixed the issue.

Date & Time: 7/4/2019
Frequency: Every game launch
World name: Gilgamesh
Character name: Selina Ahdal
Retainer name: N/A
NPC name: N/A
Monster name: N/A
Class/Level: N/A
Party or solo: N/A
In-game time: N/A
Area and coordinates: N/A
Housing: N/A
Steps:
1. Start Launcher
2. Login
3. Launch Game
4. DirectX 11 Error before company logo/title screen


■ PC Specs

To obtain the system information, open the FFXIV launcher and select Config → System Information → Display.

-=-=-=-=- System Information -=-=-=-=-

-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-


-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\venge\Documents
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (17763.rs5_release.180914-1434)
SYSTEM_CPU Intel(R) Core(TM) i7-8700 CPU @ 3.20GHz (12 CPUs), ~3.2GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 12 SYSTEM_CORE_PHYSICS 6
SYSTEM_BIOS 0602
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16300.844MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 24492.844MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 446.530GB SYSTEM_FREEDISC_SPACE 102.888GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 0.342GB SYSTEM_FREEDISC_SPACE 0.075GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1863.015GB SYSTEM_FREEDISC_SPACE 83.246GB
SYSTEM_STORAGE F:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 74.528GB SYSTEM_FREEDISC_SPACE 42.283GB
SYSTEM_STORAGE G:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 930.670GB SYSTEM_FREEDISC_SPACE 51.926GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1060 6GB
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTX 1060 6GB
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 6052.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8150.422 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1360 x 768 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispci.inf_amd64_b87987c5cf0d5bfa\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispci.inf_amd64_b87987c5cf0d5bfa\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispci.inf_amd64_b87987c5cf0d5bfa\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispci.inf_amd64_b87987c5cf0d5bfa\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 25.21.0014.1967
SYSTEM_GRAPHICS_DRIVER_DATE 3/16/2019 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (Razer Surround Audio Controller)
SYSTEM_SOUND_DEVICE_ID {1F6275A9-D7DD-44BE-AB2E-262FE1E9AACD}
SYSTEM_SOUND_DEVICE_NAME RzSurroundVAD.sys
SYSTEM_SOUND_DRIVER_VERSION 6.01.7600.16385
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 10/13/2016 00:00:00
SYSTEM_SOUND ELEFW328 (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {1194B864-6075-4987-90A5-5EA202B6A5CF}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.03.0038.0013
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 1/15/2019 00:00:00
SYSTEM_SOUND Speakers (Steam Streaming Microphone)
SYSTEM_SOUND_DEVICE_ID {11E7E069-E89B-4EC6-91BD-B3323BC72ABD}
SYSTEM_SOUND_DEVICE_NAME SteamStreamingMicrophone.sys
SYSTEM_SOUND_DRIVER_VERSION
SYSTEM_SOUND_DRIVER_LANGUAGE
SYSTEM_SOUND_DRIVER_DATE 7/28/2017 00:00:00
SYSTEM_SOUND Digital Audio (S/PDIF) (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {5A93C608-17E7-4413-98B0-59A1764D52F0}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.17763.0001
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/14/2018 00:00:00
SYSTEM_SOUND Speakers (Steam Streaming Speakers)
SYSTEM_SOUND_DEVICE_ID {D6D4DAAE-A2CB-48F4-A86D-3379E7E4832C}
SYSTEM_SOUND_DEVICE_NAME SteamStreamingSpeakers.sys
SYSTEM_SOUND_DRIVER_VERSION
SYSTEM_SOUND_DRIVER_LANGUAGE
SYSTEM_SOUND_DRIVER_DATE 7/20/2017 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {91A398D0-101B-11E9-8001444553540000}
SYSTEM_INPUT_NAME USB KEYBOARD
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {91A40E00-101B-11E9-8002444553540000}
SYSTEM_INPUT_NAME USB KEYBOARD
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {91A45C20-101B-11E9-8003444553540000}
SYSTEM_INPUT_NAME USB KEYBOARD
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {1335B290-2631-11E9-8001444553540000}
SYSTEM_INPUT_NAME Razer Naga Hex V2
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {13364ED0-2631-11E9-8002444553540000}
SYSTEM_INPUT_NAME Razer Naga Hex V2
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {133675E0-2631-11E9-8003444553540000}
SYSTEM_INPUT_NAME Razer Naga Hex V2
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {1336C400-2631-11E9-8004444553540000}
SYSTEM_INPUT_NAME Razer Naga Hex V2
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
In-Game Bugs - Post New Thread - Google Chrome
XIVDXD11Error.PNG - IrfanView
Pictures
boot
Settings
Settings


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

VoiceBot on Steam 3.3.2
Adobe Flash Player 32 NPAPI
Advanced Combat Tracker (remove only)
Avast Free Antivirus
DisplayFusion 9.5
Battle.net
Creation Kit: Skyrim
Deluge 1.3.15
Destiny 2
Google Chrome
Belkin USB Wireless Adapter
NVIDIA Stereoscopic 3D Driver
Origin
Razer Chroma SDK Core Components
Razer Surround
Stardock DeskScapes 8
Stardock Fences 3
Steam
Wrye Bash
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
GPSoftware Directory Opus
Razer Synapse
HP OfficeJet Pro 6960 Help
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
UE4 Prerequisites (x64)
FINAL FANTASY XIV ONLINE
Intel Processor Diagnostic Tool 64bit
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Bethesda.net Launcher
Java Auto Updater
Titanfall™ 2
Belkin USB Wireless Adapter
Google Update Helper
Microsoft Visual C++ 2005 Redistributable
Epic Games Launcher
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
LOOT version 0.13.4
HP Google Drive Plugin
Black Desert Online
Microsoft Visual C++ 2017 Redistributable (x86) - 14.10.25008
Launcher Prerequisites (x64)
Microsoft Visual C++ 2017 x86 Minimum Runtime - 14.10.25008
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
HP Dropbox Plugin
Minecraft Launcher
Microsoft Visual C++ 2017 x86 Additional Runtime - 14.10.25008
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Microsoft Visual C++ 2017 Redistributable (x64) - 14.10.25008
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022
Vortex
7-Zip 18.05 (x64)
AutoHotkey 1.1.29.00
GIMP 2.10.8
IrfanView 4.51 (64-bit)
Mozilla Firefox 67.0.4 (x64 en-US)
Mozilla Maintenance Service
Speccy
Mad Max
SteamVR
Hyper Light Drifter
House of the Dying Sun
Hollow Knight
VoiceBot
Fallout 4
Tales of Berseria
Conan Exiles
RUINER
Yomawari: Night Alone
Prey
The Turing Test
MONSTER HUNTER: WORLD
FINAL FANTASY XV WINDOWS EDITION
ZONE OF THE ENDERS THE 2nd RUNNER : MARS / ANUBIS ZONE OF THE ENDERS : MARS
Stick Fight: The Game
VLC media player
Vulkan Run Time Libraries 1.0.65.1
PeerBlock 1.2 (r693)
HP OfficeJet Pro 6960 Basic Device Software
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Update for Windows 10 for x64-based Systems (KB4023057)
Java 8 Update 201 (64-bit)
MPC-HC 1.7.13 (64-bit)
UE4 Prerequisites (x64)
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Reflector 3
Microsoft Visual C++ 2017 x64 Minimum Runtime - 14.10.25008
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
NVIDIA Ansel
NVIDIA 3D Vision Driver 419.67
NVIDIA Control Panel 419.67
NVIDIA Graphics Driver 419.67
NVIDIA GeForce Experience 3.19.0.107
NVIDIA 3D Vision Controller Driver 390.41
NVIDIA Optimus Update 37.0.0.0
NVIDIA PhysX System Software 9.19.0218
NVIDIA Update 37.0.0.0
DisplayDriverAnalyzer
NVIDIA SHIELD Streaming
NVIDIA HD Audio Driver 1.3.38.13
NVIDIA Install Application
NVIDIA ABHub
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVIDIA NetworkService Container
NVAPI Monitor plugin for NvContainer
NVIDIA Session Container
NVIDIA User Container
NVIDIA Display Container
NVIDIA Display Container LS
NVIDIA Display Watchdog Plugin
NVIDIA Display Session Container
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Telemetry Container
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.19.0.107
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.13.0.0
Microsoft Visual C++ 2017 x64 Additional Runtime - 14.10.25008
Intel Processor Diagnostic Tool 64bit
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
paint.net


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\PROGRA~1\HP\HPOFFI~1\Bin\HPNETW~1.EXE 00000D54
C:\Program Files (x86)\Common Files\Java\Java Update\jucheck.exe 00001690
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe 00002DC0
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00002578
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 000027E0
C:\Program Files (x86)\Razer\Synapse\RzSynapse.exe 00002DDC
C:\Program Files\AVAST Software\Avast\AvastUI.exe 000028C8
C:\Program Files\HP\HP OfficeJet Pro 6960\Bin\ScanToPCActivationApp.exe 00002BF8
C:\Program Files\IrfanView\i_view64.exe 000013D8
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00001510
C:\Program Files\WindowsApps\AppleInc.iTunes_12095.7.41059.0_x64__nzyj5cx40ttqa\AMDS64\AppleMobileDeviceProcess.exe 00002C74
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.48.51.0_x64__kzf8qxf38zg5c\SkypeApp.exe 00002360
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.48.51.0_x64__kzf8qxf38zg5c\SkypeBackgroundHost.exe 00001DF0
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.19061.410.0_x64__8wekyb3d8bbwe\YourPhone.exe 000026A0
C:\Program Files\WindowsApps\Microsoft.ZuneVideo_10.19031.11411.0_x64__8wekyb3d8bbwe\Video.UI.exe 00002870
C:\WINDOWS\Explorer.EXE 000015E4
C:\WINDOWS\System32\svchost.exe 000004A0
C:\WINDOWS\system32\ApplicationFrameHost.exe 0000128C
C:\WINDOWS\system32\DllHost.exe 00000BE0
C:\WINDOWS\system32\SettingSyncHost.exe 00001F8C
C:\WINDOWS\system32\conhost.exe 000018F4
C:\WINDOWS\system32\rundll32.exe 00002970
C:\WINDOWS\system32\sihost.exe 00000804
C:\WINDOWS\system32\svchost.exe 00001934
C:\WINDOWS\system32\taskhostw.exe 00000C98
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00001F7C
C:\Windows\System32\RuntimeBroker.exe 00002BB0
C:\Windows\System32\SecurityHealthSystray.exe 00000FF8
C:\Windows\System32\smartscreen.exe 0000279C
C:\Windows\SystemApps\InputApp_cw5n1h2txyewy\WindowsInternal.ComposableShell.Experiences.TextInput.InputApp.exe 000004B4
C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 00002250
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 0000191C
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 000006FC
E:\Games\SquareEnix\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00001890
E:\Games\SquareEnix\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00001A48

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

Do you recall anything updating/changing on your PC that coincides with this (besides the game itself)?

When you reinstall the game, did you also remove the locally-saved data folder (located My Documents > My Games > Final Fantasy XIV)? Try removing this but be sure to make a backup of this just in case it doesn't resolve the issue.

You can try a clean boot. Simply open the task manager and select the 'Start up' tab. Disable everything here and restart the PC. This will make sure that no background processes are interfering with the game. When you star the game again, disable any overlays that may be present.

You may want to double-check that your anti-virus has the appropriate exceptions for for the install folder and the locally-saved data folder.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!