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Direct X crashing very often
https://i.postimg.cc/76z46mJP/Capture.png
Happens:
1. in the new areas
2. everytime I open quest map
3. everytime I teleported
4. Turning off DirectX 11 has no effect, problem persisted
It happens everytime it makes the game unplayable. It happened since the last hot fixes 3rd of July.
Thank you.
OS Name Microsoft Windows 10 Pro
Version 10.0.17134 Build 17134
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name KEVIN-WIN
System Manufacturer Apple Inc.
System Model iMac18,3
System Type x64-based PC
System SKU
Processor Intel(R) Core(TM) i5-7500 CPU @ 3.40GHz, 3401 Mhz, 4 Core(s), 4 Logical Processor(s)
BIOS Version/Date Apple Inc. 166.0.0.0.0, 28-Sep-18
SMBIOS Version 3.0
Embedded Controller Version 255.255
BIOS Mode UEFI
BaseBoard Manufacturer Apple Inc.
BaseBoard Model Not Available
BaseBoard Name Base Board
Platform Role Desktop
Secure Boot State Unsupported
PCR7 Configuration Binding Not Possible
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "10.0.17134.765"
User Name KEVIN-WIN\Kevin Kee
Time Zone AUS Eastern Standard Time
Installed Physical Memory (RAM) 24.0 GB
Total Physical Memory 23.9 GB
Available Physical Memory 19.3 GB
Total Virtual Memory 27.4 GB
Available Virtual Memory 18.4 GB
Page File Space 3.50 GB
Page File C:\pagefile.sys
Kernel DMA Protection Off
Virtualization-based security Not enabled
Device Encryption Support Reasons for failed automatic device encryption: TPM is not usable, PCR7 binding is not supported, Hardware Security Test Interface failed and device is not InstantGo, Un-allowed DMA capable bus/device(s) detected, TPM is not usable
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware Yes
Hyper-V - Data Execution Protection Yes
Name Radeon Pro 570
PNP Device ID PCI\VEN_1002&DEV_67DF&SUBSYS_0163106B&REV_C5\4&1BA9C36B&0&0008
Adapter Type AMD FirePro (0x67DF), Advanced Micro Devices, Inc. compatible
Adapter Description Radeon Pro 570
Adapter RAM (1,048,576) bytes
Installed Drivers C:\WINDOWS\System32\DriverStore\FileRepository\u0341295.inf_amd64_2cda7096b573550d\B340226\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0341295.inf_amd64_2cda7096b573550d\B340226\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0341295.inf_amd64_2cda7096b573550d\B340226\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0341295.inf_amd64_2cda7096b573550d\B340226\amdxc64.dll
Driver Version 25.20.14020.10001
INF File oem3.inf (BR_341293_ati2mtag_Polaris10 section)
Color Planes Not Available
Color Table Entries 4294967296
Resolution 5120 x 2880 x 60 hertz
Bits/Pixel 32
Memory Address 0xC0000000-0xD01FFFFF
Memory Address 0xD0000000-0xD01FFFFF
I/O Port 0x00003000-0x00003FFF
Memory Address 0x92600000-0x926FFFFF
IRQ Channel IRQ 4294967281
Driver c:\windows\system32\driverstore\filerepository\u0341295.inf_amd64_2cda7096b573550d\b340226\atikmpag.sys (25.20.14020.10001, 583.71 KB (597,720 bytes), 02-May-19 7:01 AM)
Thank you for posting in the Final Fantasy XIV Technical Support Forums.
Before the update, have you experienced this crash before? Could you provide a system report? Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.'
Hope to see you online!
Still has the same problem after today maintenance.
Here is the config file.
-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-
MyDocument C:\Users\Kevin Kee\Documents
ProxyEnable 0
ProxyServer unspecified
ProxyOverride *.local
-=-=-=-=-=-=- System Information -=-=-=-=-=-=-
SYSTEM_OS Windows 10 Pro 64-bit (6.2, Build 9200) (17134.rs4_release.180410-1804)
SYSTEM_CPU Intel(R) Core(TM) i5-7500 CPU @ 3.40GHz (4 CPUs), ~3.4GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 4 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS 166.0.0.0.0
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 24473.340MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 28057.340MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 302.725GB SYSTEM_FREEDISC_SPACE 88.395GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 419.080GB SYSTEM_FREEDISC_SPACE 47.414GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS Radeon Pro 570
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP AMD FirePro (0x67DF)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 4076.180 MB
SYSTEM_GRAPHICS_SHARED_VRAM 12236.670 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 4096 x 2304 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\u0341295.inf_amd64_2cda7096b573550d\B340226\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0341295.inf_amd64_2cda7096b573550d\B340226\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0341295.inf_amd64_2cda7096b573550d\B340226\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0341295.inf_amd64_2cda7096b573550d\B340226\amdxc64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 25.20.14020.10001
SYSTEM_GRAPHICS_DRIVER_DATE 3/15/2019 10:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Headset (nuraphone 675 Hands-Free)
SYSTEM_SOUND_DEVICE_ID {C488EB1C-19EC-40BA-91E5-58192A78A40A}
SYSTEM_SOUND_DEVICE_NAME BthHfAud.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.17134.0001
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 11/8/2018 00:00:00
SYSTEM_SOUND Headphones (nuraphone 675 Stereo)
SYSTEM_SOUND_DEVICE_ID {84CC4AE8-EFFC-42A4-BB1C-AFE613486B5F}
SYSTEM_SOUND_DEVICE_NAME BthA2DP.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.17134.0441
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 11/8/2018 00:00:00
SYSTEM_SOUND Speakers (Steam Streaming Microphone)
SYSTEM_SOUND_DEVICE_ID {A321A423-504B-48B0-84A3-C4BDB493F6AD}
SYSTEM_SOUND_DEVICE_NAME SteamStreamingMicrophone.sys
SYSTEM_SOUND_DRIVER_VERSION
SYSTEM_SOUND_DRIVER_LANGUAGE
SYSTEM_SOUND_DRIVER_DATE 7/28/2017 00:00:00
SYSTEM_SOUND Speakers (Steam Streaming Speakers)
SYSTEM_SOUND_DEVICE_ID {A57D383D-41C5-4CC8-B949-D6E7F12F4E56}
SYSTEM_SOUND_DEVICE_NAME SteamStreamingSpeakers.sys
SYSTEM_SOUND_DRIVER_VERSION
SYSTEM_SOUND_DRIVER_LANGUAGE
SYSTEM_SOUND_DRIVER_DATE 7/20/2017 00:00:00
SYSTEM_SOUND Speakers (Cirrus Logic CS8409 (AB 16))
SYSTEM_SOUND_DEVICE_ID {FCE93112-17A1-4CF3-AC86-73426A9A5F69}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.17134.0001
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 2/9/2017 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6D98A000-376E-11E9-8001444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6D98EE20-376E-11E9-8002444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C9A34BB0-7C8B-11E7-8003444553540000}
SYSTEM_INPUT_NAME Apple Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C9A372C0-7C8B-11E7-8005444553540000}
SYSTEM_INPUT_NAME Apple Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 2 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6D991530-376E-11E9-8003444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 652 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6D993C40-376E-11E9-8004444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6D993C40-376E-11E9-8005444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6D996350-376E-11E9-8006444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-
FFXIVLauncher
MainWindow
AMD:CCCSlim-CapturingWindow
-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-
Blizzard App
BitRaider Streaming Client
Destiny 2
Diablo III
Google Chrome
Origin
StarCraft II
Steam
Star Wars The Old Republic
The Elder Scrolls Online
Might & Magic Heroes VI
World of Warcraft
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Mutant Year Zero Road to Eden
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Dungeons 3
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.50727
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Star Wars: The Old Republic
Mass Effect™ 3
Google Update Helper
Shadow Tactics Blades of the Shogun
Microsoft Visual C++ 2005 Redistributable
NVIDIA PhysX
Microsoft Visual C++ 2017 Redistributable (x64) - 14.14.26429
Office 16 Click-to-Run Extensibility Component
Office 16 Click-to-Run Localization Component
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Blackguards 2
Apple Application Support (32-bit)
Apple Software Update
Tropico 6
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Intel(R) Chipset Device Software
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Microsoft Visual C++ 2017 Redistributable (x86) - 14.10.25008
Microsoft Visual C++ 2017 x86 Minimum Runtime - 14.10.25008
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Windows 10 Update Assistant
Dragon Age™: Inquisition
Microsoft Visual C++ 2017 x86 Additional Runtime - 14.10.25008
AMD Settings
Batman: Arkham City™ GOTY
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
SimCity™
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.50727
Windows Driver Package - Broadcom (B57ports) Net (10/15/2012 1.0.0.3)
Windows Driver Package - Broadcom (BCM43XX) Net (11/21/2016 7.35.118.68)
Windows Driver Package - Intel (e1express) Net (03/26/2010 9.13.41.0)
Windows Driver Package - Apple Inc. Apple System Device (02/27/2017 6.1.6700.1)
Windows Driver Package - Apple Inc. Apple Keyboard (10/07/2016 6.1.6700.0)
Windows Driver Package - Broadcom Corporation (bScsiSDa) System (01/10/2014 1.0.0.256)
Windows Driver Package - Cirrus Logic, Inc. (CirrusFilter) MEDIA (02/14/2014 6.6001.1.41)
Windows Driver Package - Broadcom (b57nd60a) Net (09/12/2014 16.8.0.4)
Windows Driver Package - Apple Inc. Apple Wireless Trackpad (10/29/2011 5.0.0.0)
Windows Driver Package - Intel (e1qexpress) Net (12/04/2009 11.4.7.0)
Windows Driver Package - Intel (e1kexpress) Net (04/12/2010 11.6.92.0)
Windows Driver Package - Apple Inc. Apple Wireless Mouse (08/31/2015 6.0.6200.0)
Windows Driver Package - Apple Inc. (AppleCamera) Image (09/30/2016 6.1.6500.0)
Windows Driver Package - Cirrus Logic, Inc. MEDIA (02/09/2017 6.6001.3.38)
Windows Driver Package - Apple Inc. Apple Multi-Touch (03/30/2015 5.1.5900.0)
Windows Driver Package - Broadcom (BCM43XX) Net (07/12/2017 7.35.118.73)
Windows Driver Package - Broadcom (BtwSerialBus) System (02/21/2017 12.0.1.873)
AMD Software
Windows Driver Package - Apple Inc. (AppleDFR) HIDClass (10/25/2016 6.1.6500.0)
Windows Driver Package - Intel (e1yexpress) Net (04/07/2010 10.1.9.0)
Windows Driver Package - Apple Inc. Apple Multi-Touch Pro (02/28/2017 6.1.6700.2)
Windows Driver Package - Apple Inc. (AppleUSBEthernet) Net (02/01/2008 3.10.3.10)
Windows Driver Package - Apple Inc. Apple ODD (05/17/2010 3.1.0.0)
Windows Driver Package - Apple Inc. Apple Display (01/23/2009 3.0.0.0)
Windows Driver Package - Apple Inc. (AppleSOC) System (11/04/2016 6.1.6500.0)
Windows Driver Package - Intel (e1rexpress) Net (01/07/2010 11.4.16.0)
Logitech Options
Microsoft Office 365 ProPlus - en-us
The Incredible Adventures of Van Helsing
The Incredible Adventures of Van Helsing II
Deathtrap
The Incredible Adventures of Van Helsing III
Tales of Berseria
NieR:Automata™
Ni no Kuni™ II: Revenant Kingdom
FINAL FANTASY XII THE ZODIAC AGE
Devil May Cry 5
FINAL FANTASY XV WINDOWS EDITION
Microsoft Visio Professional 2016 - en-us
Vulkan Run Time Libraries 1.0.37.0
Vulkan Run Time Libraries 1.0.39.1
Vulkan Run Time Libraries 1.0.39.1
Vulkan Run Time Libraries 1.0.39.1
Vulkan Run Time Libraries 1.0.65.0
Vulkan Run Time Libraries 1.0.65.0
Vulkan Run Time Libraries 1.0.65.0
Vulkan Run Time Libraries 1.1.70.0
Vulkan Run Time Libraries 1.1.70.0
Vulkan Run Time Libraries 1.1.70.0
Vulkan Run Time Libraries 1.1.70.0
iCloud
Microsoft Visual C++ 2017 x64 Minimum Runtime - 14.14.26429
Intel(R) Management Engine Components
Intel(R) Management Engine Components
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Bethesda Launcher
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
AMD Settings - Branding
UpdateAssistant
Windows Setup Remediations (x64) (KB4023057)
Bonjour
Apple Application Support (64-bit)
Intel® Trusted Connect Service Client
Intel(R) Chipset Device Software
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
Office 16 Click-to-Run Licensing Component
Office 16 Click-to-Run Extensibility Component 64-bit Registration
AMD Problem Report Wizard
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.50727
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.50727
Microsoft HEVC Media Extension Installation for Microsoft.HEVCVideoExtension_1.0.2512.0_x64__8wekyb3d8bbwe (x64)
Microsoft Visual C++ 2017 x64 Additional Runtime - 14.14.26429
AMD Settings
Intel(R) Management Engine Components
Apple Mobile Device Support
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
iTunes
Update for Windows 10 for x64-based Systems (KB4023057)
Boot Camp Services
Intel(R) ME UninstallLegacy
-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-
C:\Program Files (x86)\AMD\CNext\CCCSlim\CCC.exe 00002750
C:\Program Files (x86)\AMD\CNext\CCCSlim\MOM.exe 00002674
C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe 00002468
C:\Program Files (x86)\Common Files\Apple\Apple Application Support\secd.exe 000014AC
C:\Program Files (x86)\Common Files\Apple\Internet Services\iCloudDrive.exe 000015D4
C:\Program Files (x86)\Common Files\Apple\Internet Services\iCloudServices.exe 00000CB8
C:\Program Files\AMD\CNext\CNext\RadeonSettings.exe 00001AEC
C:\Program Files\Boot Camp\Bootcamp.exe 0000231C
C:\Program Files\Windows Defender\MSASCuiL.exe 0000229C
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.48.51.0_x64__kzf8qxf38zg5c\SkypeApp.exe 00001E60
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.48.51.0_x64__kzf8qxf38zg5c\SkypeBackgroundHost.exe 00001E98
C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2019.19041.16510.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe 000011F0
C:\Program Files\iTunes\iTunesHelper.exe 00001828
C:\ProgramData\Logishrd\LogiOptions\Software\Current\LogiOptionsMgr.exe 00000DC4
C:\ProgramData\Logishrd\LogiOptions\Software\Current\LogiOverlay.exe 00001780
C:\WINDOWS\Explorer.EXE 000017F0
C:\WINDOWS\system32\ApplicationFrameHost.exe 00002364
C:\WINDOWS\system32\DllHost.exe 00001490
C:\WINDOWS\system32\SettingSyncHost.exe 00002034
C:\Windows\System32\RuntimeBroker.exe 00000A64
C:\Windows\System32\smartscreen.exe 0000283C
C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 000009E0
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00001B54
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00001ADC
E:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 000006C8
E:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00002C78
c:\windows\system32\sihost.exe 000014C4
c:\windows\system32\svchost.exe 000028A0
c:\windows\system32\taskhostw.exe 000015BC