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My Miner is level 51, and despite the quest showing on my mini map and below my MSQ status, Adalberta isn't offering it to me. I have completed the MSQ through Stormblood, and I obviously own Heavensward. I submitted a ticket to the Support Desk, and they insist they can't help.
https://imgur.com/a/s3wwhlE
How many quests do you have active on the side there? Only thing I can think of is you already accepted it and need to continue it. I know you can see the quest icon on the map and that is strange, but double check your active quests and see if you see it there, or go to Ishgard and see if the next step is waiting there.
Thanks for the reply. I checked my journal, and I definitely have not accepted the quest. I've been running around Ishgard looking for anything available, and nothing is coming up. Looking at guides online, Adalberta gives you a sooty envelope that you take to Fortemps Manor.
Hmmm, well, do you have the envelope in your key items? Did you check Fortemps Manor? Remember, you have to actually talk to the guard outside the manor and enter a different room for that - quests in there won't show on the Ishgard map. And just to be clear, you did complete Canyon of Regret, the previous level 50 Miner quest, right? I know it has Breaking New Ground on the pop-up, but you never know.
Also it's possible one of the other quests you have active is interfering with that quest popping due to her being involved in it. I've seen that happen before elsewhere. Try clearing some of those quests out of your log.
Yes, I did complete Canyon of Regret.
I don't have the item in my key items list, and when I went to Fortemps Manor, they had nothing for me. I don't see any quests in my journal that could break this one, but I suppose I could try abandoning them all.
Hm. According to the minimap, yeah, that seems like it should be right there ready to accept. I've never used the quest guide thingy, does it typically show the circle-y icon for job quests? Usually see that sort of icon when you may need to pick up a key item again or re-mount a quest mount or something. But, also usually see that icon above the person that would re-give the item, and, probably doesn't even apply to this quest. How many side quests did you have active? Can't say that I'd know how things would react if you're at max quest capacity, and a couple of those listed on the side shouldn't have taken more than a couple minutes to clear; possible you're just full. Seems the only logical answer, except for just being a bug. Shouldn't be that you haven't done the previous quest, or the minimap and the quest guide wouldn't display like that. Shouldn't already have the quest or key item or whatever, or the minimap wouldn't display like that.
Yeah, my guess would be that youve got a full quest journal. If i remember right, it can only hold 20 active quests. Finish one or two and check again maybe?
She might be part of one of your open quests. There are a few times I've found NPCs are stuck on one quest you're doing and won't interact in any other way.
Not 100% sure based off garlandtools, might not have a full listing or something, but I don't even think Adalberta is a part of any quests other than MIN.
So there was definitely a technical issue, because when I stopped by to try again, Adalberta had totally disappeared.
I deleted and re-downloaded the game, and it seems to be resolved now. Thanks for the suggestions.