Paid for the pre order but got mail store payment process error

I paid with paypal and my money in my account have been used to paid for the pre order yesterday

I thought it went well

but I only got the mail from square enix saying

Dear customer,

Thank you for your preorder of FINAL FANTASY® XIV: Shadowbringers [PC Download].

This notice is being sent because we've been unable to process your payment over the last few days. We kindly ask that you update your payment method by 2019-06-10 00:00 or we will be forced to cancel your order.

Please, visit the Payment section of the store and update your Payment Method to ensure no further delay in your order.

Rule #1, stop using Paypal its garbage
Rule #2, never preorder stuff.

I would just have used visa/mastercard payment if i would be you.

I have to use paypal because SE Store don't accept my card for pre order [I can use it to purchase game and time card but not the pre order]

Quote:

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Originally Posted by cactuarzzzz

I have to use paypal because SE Store don't accept my card for pre order [I can use it to purchase game and time card but not the pre order]

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Then i guess the problem lies in your card.
Maybe ask someone to buy it for you. :p
Or just wait for the dlc release.

Can any one else point me the link to submit request to fix this problem?

> I used PayPal
> Didn't have any issues.

If you bought the expansion from SE store, I suggest checking your order status.
From there, you can manage your order and open a support request.

The open a support request button only lead me to an articles but it didn't let me submit any request.

Support Link.
This is EU store (Since I have the EU version of the game).

You can find this page by scrolling to the very bottom of the page --> Contact Us.

Thank you. Now I can only pray... if it didn't work I probably have to ask paypal to get my money back.

https://imgur.com/ASqgTak
I have "O" circle mark in shadowbringer early access tab does that mean my transaction is complete now?