Game keeps crashing with errors on DX9.

Haven't paid attention to the numbers to see if they are the same every time but the latest one I got is:

An unexpected error has occurred. Exiting FINAL FANTASY XIV. 2019-05-08_23:32

ffxiv.exe+416236
ffxiv.exe+41E949
ffxiv.exe+40036F
ffxiv.exe+40823C
ffxiv.exe+9A2B5
ffxiv.exe+40C0AB
ffxiv.exe+425542
ffxiv.exe+FB280F

The error gives an older date/time which I'm not too sure what that means. I tried switching to DX11 and updating everything but I get crashes on DX11 as well but with no error message. Not too sure what to do but here's the information log.



-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\Anon\Documents
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (17134.rs4_release.180410-1804)
SYSTEM_CPU Intel(R) Core(TM) i5-4690K CPU @ 3.50GHz (4 CPUs), ~3.5GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 4 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS BIOS Date: 05/12/15 20:10:25 Ver: 04.06.05
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 8142.855MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 16334.855MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 450.911GB SYSTEM_FREEDISC_SPACE 22.535GB
SYSTEM_STORAGE F:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1862.983GB SYSTEM_FREEDISC_SPACE 413.009GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS AMD Radeon (TM) R9 380 Series
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x6938)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 4071.430 MB
SYSTEM_GRAPHICS_SHARED_VRAM 4071.428 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (59Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\c0340998.inf_amd64_4e7ad8ec950b7e37\B340755\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0340998.inf_amd64_4e7ad8ec950b7e37\B340755\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0340998.inf_amd64_4e7ad8ec950b7e37\B340755\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0340998.inf_amd64_4e7ad8ec950b7e37\B340755\amdxc64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 25.20.15031.1000
SYSTEM_GRAPHICS_DRIVER_DATE 3/25/2019 17:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {4487436F-9BDB-4365-8C35-19960274696F}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.7004
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 7/30/2013 00:00:00
SYSTEM_SOUND Realtek Digital Output (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {F7A9A617-38BE-456A-9F1E-2E4CBAF83CF2}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.7004
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 7/30/2013 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B0A425A0-92F1-11E6-8001444553540000}
SYSTEM_INPUT_NAME Razer Firefly
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B0A4E8F0-92F1-11E6-8002444553540000}
SYSTEM_INPUT_NAME Razer Firefly
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B0A5AC40-92F1-11E6-8003444553540000}
SYSTEM_INPUT_NAME Razer Firefly
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B0A64880-92F1-11E6-8004444553540000}
SYSTEM_INPUT_NAME Razer Firefly
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0B057E60-4A2D-11E3-8005444553540000}
SYSTEM_INPUT_NAME Razer BlackWidow
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0B0641B0-4A2D-11E3-8006444553540000}
SYSTEM_INPUT_NAME Razer BlackWidow
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0B0668C0-4A2D-11E3-8007444553540000}
SYSTEM_INPUT_NAME Razer BlackWidow
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0B06B6E0-4A2D-11E3-8008444553540000}
SYSTEM_INPUT_NAME Razer BlackWidow
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {40B7CBE0-87F2-11E4-8001444553540000}
SYSTEM_INPUT_NAME Wireless Controller
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 6 SYSTEM_GAMEPAD_BUTTON 14 SYSTEM_GAMEPAD_FOV 1
SYSTEM_INPUT {0AF68A40-4A2D-11E3-8001444553540000}
SYSTEM_INPUT_NAME Razer Taipan
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0B02BF40-4A2D-11E3-8002444553540000}
SYSTEM_INPUT_NAME Razer Taipan
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0B02E650-4A2D-11E3-8003444553540000}
SYSTEM_INPUT_NAME Razer Taipan
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0B033470-4A2D-11E3-8004444553540000}
SYSTEM_INPUT_NAME Razer Taipan
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
boot
Snipping Tool
#free_speech_central - Discord
Constant direct 11 errors. - Google Chrome
Task Manager
Settings
Settings


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Adobe AIR
Adobe Flash Player 11 Plugin
Adobe Shockwave Player 12.0
Advanced Combat Tracker (remove only)
MSI Afterburner 4.3.0
Anki
DisplayFusion 7.3.4
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BDOTomePatcher
Call of Duty Black Ops 4
CEVO CS:GO Client Beta version 2.0
Cheat Engine 6.5.1
Cheat Engine 6.7
Cheat Engine 6.8.1
Cheat Engine 6.8.3
Deluge 1.3.12
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Diablo III Public Test
LDPlayer
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Dark Souls Prepare to Die Edition
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NieR: Automata
Notepad++ (32-bit x86)
OBS Multiplatform
OBS Studio
Open Broadcaster Software
OpenAL
Origin
Overwatch
Overwatch Test
PCSX2 - Playstation 2 Emulator
PCSX2 - Playstation 2 Emulator
PlaysTV
PowerISO
PunkBuster Services
RaidCall
Razer Chroma SDK Core Components
Rockstar Games Social Club
Steam
TechPowerUp GPU-Z
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The Elder Scrolls Online
The Witcher 3 Wild Hunt Blood and Wine
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World of Warcraft Public Test
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Microsoft Games for Windows Marketplace
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Dark Souls Prepare to Die Edition
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D-Link DWA-182
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Acquisition version 0.6a
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swMSM
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Outcome
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Simulationcraft(x64) version 7.0.3.02
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Adobe Reader X MUI
Microsoft Portable Library Multi-Targeting Pack Language Pack - enu
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Visual C++ IDE Core Professional Plus Resource Package
Microsoft Visual C++ 2015 x86 Debug Runtime - 14.0.24212
NVIDIA PhysX
Microsoft Agents for Visual Studio 2015 Preview - ENU
Microsoft .NET Framework 4.6 SDK
RAR Password Unlocker 4.2.0.0
Prerequisites for SSDT
TypeScript Tools for Microsoft Visual Studio 2015
Microsoft Blend for Visual Studio 2015 - ENU
CCC Help German
Visual C++ IDE Common Package
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Skins
CCC Help Greek
.NET Reflector Visual Studio Extension 10.1
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Linksys Dual Band Wireless-AC USB Adapter
Auto Clicker v9.2
Black Desert Online
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puush
Microsoft Visual Studio 2015 XAML Application Timeline - ENU
Windows Live Mail
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Visual C++ IDE Core Professional Plus Resource Package
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Windows Live Photo Common
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vs_update3notification
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Microsoft Games for Windows - LIVE Redistributable
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Mumble 1.2.19
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CCC Help Czech
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Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
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Microsoft Visual Studio 2015 Devenv
Windows Espc Resource Package
Skype™ 7.28
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Windows Live Essentials
CCC Help Finnish
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MTG Arena
OldSchool RuneScape Launcher 1.2.7
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022
Catalyst Control Center Localization All
Nexus Mod Manager
ShareX
AMD Software
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CPUID HWMonitor 1.31
CrystalDiskMark 6.0.1
Dell Support Center
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Speccy
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Terraria
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SpeedRunners
eXceed 3rd - Jade Penetrate Black Package
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Starbound
Call of Duty: Black Ops II - Zombies
Worms Armageddon
Crypt of the NecroDancer
Rocket League
Lethal League
No Man's Sky
100% Orange Juice
Tabletop Simulator
Guild Wars
For Honor
Outland
The Elder Scrolls Online
Enter the Gungeon
Duck Game
DiRT 3 Complete Edition
LEGO® Worlds
Death's Gambit
Hollow Knight
CrossCode
Dead by Daylight
Necropolis
SMITE
TEKKEN 7
FINAL FANTASY XIV Online
Stardew Valley
Call of Duty: Black Ops
Call of Duty: Black Ops - Multiplayer
Tales of Berseria
Golf With Your Friends
Wallpaper Engine
Marvel vs. Capcom: Infinite
Borderlands 2
Battlerite
GUILTY GEAR Xrd -REVELATOR-
Rakuen
Kingdoms and Castles
Dota 2
Golf It!
PLAYERUNKNOWN'S BATTLEGROUNDS
BlazBlue Centralfiction
SoulWorker
Risk of Rain 2
MINDNIGHT
Bridge Constructor Portal
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Zeal
Counter-Strike: Global Offensive
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Battlerite Royale
keyg
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Dauntless
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IIS 10.0 Express
Catalyst Control Center Next Localization KO
Windows Live ID Sign-in Assistant
Intel(R) Management Engine Components
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Microsoft SQL Server 2014 Management Objects (x64)
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Microsoft DVD App Installation for Microsoft.WindowsDVDPlayer_2019.6.13291.0_neutral_~_8wekyb3d8bbwe (x64)
Microsoft .NET Framework 4.5.2
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Catalyst Control Center Next Localization CS
AMD Media Foundation Decoders
Active Directory Authentication Library for SQL Server
Catalyst Control Center Next Localization DE
Microsoft Build Tools Language Resources 14.0 (amd64)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.21022
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Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Microsoft Visual Studio 2015 Update 3 Diagnostic Tools - amd64
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Catalyst Control Center Next Localization NO
AMD Wireless Display v3.0
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ccc-utility64
Microsoft SQL Server 2012 Native Client
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Windows Software Development Kit DirectX x64 Remote
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SSAudioDaemonMSISetup
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Microsoft Visual C++ 2005 Redistributable (x64)
AMD Steady Video Plug-In
Intel(R) Network Connections 19.0.27.0
Microsoft Visual C++ 2015 x64 Debug Runtime - 14.0.24212
Microsoft SQL Server Compact 4.0 SP1 x64 ENU
Microsoft Build Tools 14.0 (amd64)
AMD Accelerated Video Transcoding
Visual Studio 2015 Prerequisites - ENU Language Pack
Windows Live Remote Client Resources
AMD Drag and Drop Transcoding
Microsoft Silverlight
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UxStyle Core Beta
Dell Edoc Viewer
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Dischord Episode Prototype
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Microsoft Web Deploy 3.6
Microsoft Application Error Reporting
Microsoft System CLR Types for SQL Server 2016
Windows Software Development Kit for Windows Store Apps DirectX x64 Remote
Catalyst Control Center Next Localization HU
Microsoft SQL Server 2012 Command Line Utilities
paint.net
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.50727
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
Catalyst Control Center Next Localization JA
AudioDeviceFXPluginSampleUIMSISetup
ScpToolkit
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.50727
IIS Express Application Compatibility Database for x86
Microsoft Visual C++ 2005 Redistributable (x64)
Catalyst Control Center Next Localization FR
Microsoft Visual C++ 2017 x64 Additional Runtime - 14.14.26429
AMD Problem Report Wizard
Catalyst Control Center Next Localization ES
Intel(R) Chipset Device Software
Microsoft Visual Studio Team Foundation Server 2015 Update 3 CTP1 Storyboarding Language Pack (x64) - ENU
Microsoft Visual Studio 2015 Update 3 Diagnostic Tools - amd64
Catalyst Control Center Next Localization CHS
AMD Wireless Display v3.0
ACP Application
AMD Wireless Display v3.0
Update for Windows 10 for x64-based Systems (KB4023057)
Microsoft .NET Version Manager (x64) 1.0.0-beta5
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
Windows Live Language Selector
Microsoft SQL Server 2016 T-SQL ScriptDom
Catalyst Control Center Next Localization IT
Intel(R) Management Engine Components
ProductDaemonSetup
Microsoft Xbox 360 Accessories 1.2
Microsoft Security Client
Windows Live MIME IFilter
AMD User Experience Program Installer
Visual Studio 2015 Prerequisites
Windows Live Remote Client
Windows Live Remote Service
ccc-utility64
Intel(R) Management Engine Components
Microsoft SQL Server 2016 LocalDB
AMD Fuel
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C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00001078
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C:\Program Files\AMD\CNext\CNext\amdow.exe 000021F4
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C:\Users\Austin\AppData\Local\Discord\app-0.0.305\Discord.exe 000017D8
C:\WINDOWS\Explorer.EXE 000013DC
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Good afternoon and thank you for posting in the Final Fantasy XIV Technical Support Forums.

Are there any programs that are running when Final Fantasy XIV crashes? What have you tried so far to alleviate the issue? How long have you been experiencing the crash?

Hope to see you online!

I always have Discord running and some times Google Chrome if there's something I need to check out on the games wiki. I've been having the issue since I started playing. I recently just got back into the game though which is why I'm making a post about it now.

- you have an old version of win10, please update to 1903.
- your sound driver date is 2013 (!), remove it entirely and use the default one from microsoft.
- it seems amd drivers cases this often, try the new driver released yesterday or an older one.

Thank you for the reply.

As DarkArvan stated, your drivers are out dated. Please update them as as new versions should be available. Could you also try doing a cleanboot? Open the task manager and select the 'Start up' Tab. Disable everything here and restart the PC.


Hope to see you online!

Quote:

---

Originally Posted by DarkArvan

- you have an old version of win10, please update to 1903.
- your sound driver date is 2013 (!), remove it entirely and use the default one from microsoft.
- it seems amd drivers cases this often, try the new driver released yesterday or an older one.

---

How do I remove the current sound drivers and replace them with the Microsoft ones? I'm not even sure where to begin with that.

Go to the Device Manager, go to Sound devices and uninstall the Realtek HD Audio, make sure to click the checkbox to remove the drivers aswell from system.

Quote:

---

Originally Posted by DarkArvan

Go to the Device Manager, go to Sound devices and uninstall the Realtek HD Audio, make sure to click the checkbox to remove the drivers aswell from system.

---

Will that make it default to the Microsoft sound drivers or do I need to install those from somewhere as well?

Also recommend using the Intel driver updater https://downloadcenter.intel.com/download/28425?v=t

Thank you for the reply MetalDandy.

When did this start happening? Do you recall anything changing/updating on your PC that coincides with this?

As stated earlier, you may want to try a clean boot. Simply open the task manager and select the 'Start up' tab. Disable everything here and restart the PC. This will make sure that no background processes are interfering with the game.

Also make sure to disable any overlays that you may have present (Discord Overlay, Steam Overlay, etc.).

The sound drivers aren't that important, however, you may want to do a clean reinstall of your graphics card drivers.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!