1 Character can't log in, Receiving Error message then Game Client shuts down.
Hi, I've been having problems with one of my characters (Ellice Briantha on Adamantoise) for a few weeks (technically months at this point) now. I was busy with real life the past few weeks so I actually almost forgot about this. However I'd still like some help.
Back in April while I was teleporting to Coerthas Western Highlands I disconnected, when I attempted to log back in, I received an error message and the game client closed on me. Ever since that point I receive the same error message every time I attempt to log into that character, and the game then closes. I put in some tickets with customer service, went through all of the diagnostics stuff they recommended to me (I had multiple chats with multiple agents) and it did not resolve my problem. Eventually I was told that my character may have been stuck and was told to wait as the problem usually solves itself. Well it didn't, and I was then told to submit a bug report. I did this back on April 24th and I have not heard anything from anyone yet on this issue. So here we are in June and my issue is still ongoing.
I'd like to be able to play my main character especially with Shadowbringers on the horizon. Can anyone help me?
Here's a copy of the info I posted on the bug forum about this (without all the system information stuff):
Date & Time: Started last Monday April 15th, 2019
Frequency: Ongoing
World name: Adamantoise
Character name: Ellice Briantha
Class/Level: Level 64 or 65 Scholar at the time of crash (can't quite remember to be honest)
Party or solo: was solo play at the time of crash
Area and coordinates: Coerthas Western Highlands, teleporting to Falcon's Nest
Steps:
1. Crash occurred when teleporting to Coerthas Western Highlands
2. Tried to restart the application
3. Tried to update my graphics drivers
4. Tried restarting my PC
5. Made sure Steam was up to date, and did an error check through Steam.
6. Uninstalled the game, reinstalled.
7. Contacted Customer Support (several times), was told to try several things;
a) Clean boot my system
b) Delete the settings files in the Documents folder
c) Updated all of my drivers
d) Turn off OneDrive
e) Make sure I'm running the lastest version of Internet Explorer, delete the browsing
history, change security settings to no higher then Medium, check Always allow
session cookies, and make sure all of my "Use TLS" options were checked and
check to see if all the appropriate ports were open.
f) I'm sure I'm missing some stuff that the CSA's told me to try that I did try but it's
been a week since the problem started and I wasn't writing down every step I
took, I apologize if this lack of information is a problem.