Please Install latest DirectX Error popup on game launcher

I keep getting this error window popping up trying to play the game on DirectX11 as I have been for the couple of years. I tried everything could restarting,downloading and running the DirectX End-User Runtime that keeps telling me that my Directx is up to date. This issue started May 29th and before this day I had never had any issues like this. Please can anyone help me resolve this issue?

https://i.imgur.com/SRPATq5.png

Good afternoon and thank you for posting in the Final Fantasy XIV Technical Support Forums.

Have there been any updates or changes made to the PC? In your next reply, please also provide a system report. Open the task manager and select the 'Start up' Tab. Disable everything here and restart the PC.

Hope to see you online!

Only recent change I had was on the 27th for an Nvidia Driver update but this didnt cause any problems.



-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\Jason\Documents
FINAL FANTASY XIV - A Realm Reborn C:\Program Files (x86)\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
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-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

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SYSTEM_CPU Intel(R) Core(TM) i7-3770K CPU @ 3.50GHz (8 CPUs), ~3.5GHz
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SYSTEM_BIOS BIOS Date: 10/09/12 10:56:11 Ver: 32.05
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SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 0.098GB SYSTEM_FREEDISC_SPACE 0.052GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 232.884GB SYSTEM_FREEDISC_SPACE 195.168GB
SYSTEM_STORAGE F:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 465.172GB SYSTEM_FREEDISC_SPACE 445.078GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1080
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
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SYSTEM_GRAPHICS_SHARED_VRAM 8165.268 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
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SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_b49751b9038af669\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_b49751b9038af669\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_b49751b9038af669\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_b49751b9038af669\nvldumdx.dll
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SYSTEM_GRAPHICS_DRIVER_DATE 5/21/2019 20:00:00
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SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
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SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 8079.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8165.268 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (144Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_b49751b9038af669\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_b49751b9038af669\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_b49751b9038af669\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_b49751b9038af669\nvldumdx.dll
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SYSTEM_GRAPHICS_DRIVER_DATE 5/21/2019 20:00:00
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SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
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SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 5/30/2014 00:00:00
SYSTEM_SOUND ED242QR A (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {4A76EA24-8D51-4075-8BF6-E3C8CF53BC69}
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-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

Please Install latest DirectX Error popup on game launcher - Google Chrome


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Adobe AIR
Adobe Creative Cloud
Adobe Flash Player 30 NPAPI
Adobe Shockwave Player 11.6
Advanced Combat Tracker (remove only)
Intel® RealSense™ SDK Runtime
DisplayFusion 5.0.1
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Canon IJ Printer Assistant Tool
Canon Inkjet Printer/Scanner/Fax Extended Survey Program
Canon IJ Network Scanner Selector EX2
Canon IJ Scan Utility
EaseUS Partition Master 13.0
EaseUS Todo Backup Free 11.5
Google Chrome
ASUS GPU TweakII
AutoGreen B10.0517.1
NEC Electronics USB 3.0 Host Controller Driver
MKV Player 2.0
NETGEAR Genie
OBS Studio
Overwatch
World of Warcraft
Microsoft Visual C++ 2017 x86 Minimum Runtime - 14.11.25325
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
EasySaver B9.1214.1
gpedt.msc 1.0
Google Toolbar for Internet Explorer
ph
Epic Games Launcher
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
UE4 Prerequisites (x64)
ASUS GPU TweakII
bl
FINAL FANTASY XIV - A Realm Reborn
Microsoft XNA Framework Redistributable 4.0
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Gigabyte Raid Configurer
Samsung Data Migration
Microsoft ASP.NET MVC 4 Runtime
Microsoft Visual C++ 2017 Redistributable (x86) - 14.11.25325
Microsoft Games for Windows - LIVE Redistributable
Intel® RealSense™ SDK Runtime Gold (x86): Core
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BioShock 2
Microsoft VC9 runtime libraries
Microsoft Visual C++ 2017 x86 Additional Runtime - 14.11.25325
Intel(R) Chipset Device Software
Google Update Helper
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swMSM
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Microsoft Games for Windows Marketplace
Gyazo 3.5.6.0
CCC Help Czech
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.40660
Microsoft Visual C++ 2005 Redistributable
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Microsoft Corporation
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Microsoft Sync Framework Services Native v1.0 (x86)
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
NETGEAR WNA3100 wireless USB 2.0 adapter
Launcher Prerequisites (x64)
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Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
NEC Electronics USB 3.0 Host Controller Driver
Razer Seiren
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.40660
System Requirements Lab CYRI
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Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Realtek High Definition Audio Driver
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.21.27702
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Visual Studio 2008 x64 Redistributables
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CCleaner
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Canon TS3100 series MP Drivers
Microsoft Visual C++ 2019 X64 Additional Runtime - 14.21.27702
System Requirements Lab CYRI (64-bit)
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Visual Studio 2010 x64 Redistributables
Microsoft Security Client
UE4 Prerequisites (x64)
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
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Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2005 Redistributable (x64) - KB2467175
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NVIDIA TelemetryApi helper for NvContainer
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NVIDIA NetworkService Container
NVAPI Monitor plugin for NvContainer
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NVIDIA User Container
NVIDIA Display Container
NVIDIA Display Container LS
NVIDIA Display Watchdog Plugin
NVIDIA Display Session Container
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Telemetry Container
NVIDIA Virtual Host Controller
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NVIDIA ShadowPlay 3.19.0.94
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.13.0.0
Microsoft Visual C++ 2005 ATL Update kb973923 - x64 8.0.50727.4053
Microsoft .NET Framework 4.6.1
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.21.27702


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00002170
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00002274
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 000008E8
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00001B48
C:\Program Files\WindowsApps\Microsoft.WindowsStore_11904.1001.1.0_x64__8wekyb3d8bbwe\WinStore.App.exe 0000072C
C:\Program Files\WindowsApps\Microsoft.ZuneVideo_10.19031.11411.0_x64__8wekyb3d8bbwe\Video.UI.exe 00002600
C:\WINDOWS\system32\backgroundTaskHost.exe 0000255C
C:\Windows\Explorer.EXE 00001A48
C:\Windows\System32\RuntimeBroker.exe 00002700
C:\Windows\System32\smartscreen.exe 0000256C
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00001EB0
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00001DF4
C:\Windows\explorer.exe 0000260C
C:\Windows\system32\ApplicationFrameHost.exe 00002408
C:\Windows\system32\DllHost.exe 000010F8
C:\Windows\system32\SettingSyncHost.exe 00001D8C
C:\Windows\system32\conhost.exe 0000227C
C:\Windows\system32\sihost.exe 000010B8
C:\Windows\system32\svchost.exe 00001C58
C:\Windows\system32\taskhostw.exe 00001354

Any updates on the situation do you need any more information?

Thank you for the reply.

I apologize for the delay in our response to your concern. What have you tried to alleviate the issue so far? Could you try doing a cleanboot on the computer? Open the task manager and select the 'Start up' Tab. Disable everything here and restart the PC.

Hope to see you online!

Thank you for posting in the Final Fantasy XIV Technical Support Forums.

Due to no response from the original poster, this thread will be moved to 'Closed Concerns.' If anyone is still having this particular problem, please create a new thread and we will assist you in any way we can.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.