Can't login to character on Excalibur

When submitting a bug report, please use the below template and thoroughly fill out the necessary information.

I don't know if this is the right place to do this, but I don't know what else to do.
I can't login into my character.

Date & Time:05/29/2019 9:37PM CST
Frequency: Everytime
World name: Excalibur
Character name: Magnus Ririlan
Retainer name: None
NPC name: None
Monster name: None
Class/Level: Sam/lvl70
Party or solo: Solo
In-game time: Can't look it up
Area and coordinates: Can't look it up
Housing: None
Steps:
1. I login into the data center
2. I try to login into my character
3. I get a unexpected error and my game closes (16a)

Connection Specs
- Type of internet connection/provider: Spectrum
- Modem maker/model number:

■ PC Specs

System Information report written at: 05/29/19 21:45:15
System Name: DESKTOP-M7F3U2H
[System Summary]

Item Value
OS Name Microsoft Windows 10 Home
Version 10.0.17134 Build 17134
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name DESKTOP-M7F3U2H
System Manufacturer MSI
System Model MS-7996
System Type x64-based PC
System SKU Default string
Processor Intel(R) Core(TM) i7-6700 CPU @ 3.40GHz, 3408 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Version/Date American Megatrends Inc. 2.70, 6/16/2016
SMBIOS Version 3.0
Embedded Controller Version 255.255
BIOS Mode UEFI
BaseBoard Manufacturer MSI
BaseBoard Model Not Available
BaseBoard Name Base Board
Platform Role Desktop
Secure Boot State Off
PCR7 Configuration Binding Not Possible
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume2
Locale United States
Hardware Abstraction Layer Version = "10.0.17134.765"
User Name DESKTOP-M7F3U2H\travi
Time Zone Central Daylight Time
Installed Physical Memory (RAM) 16.0 GB
Total Physical Memory 16.0 GB
Available Physical Memory 10.1 GB
Total Virtual Memory 18.3 GB
Available Virtual Memory 9.19 GB
Page File Space 2.38 GB
Page File C:\pagefile.sys
Kernel DMA Protection Off
Virtualization-based security Not enabled
Device Encryption Support Reasons for failed automatic device encryption: TPM is not usable, PCR7 binding is not supported, Hardware Security Test Interface failed and device is not InstantGo, Un-allowed DMA capable bus/device(s) detected, TPM is not usable
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware Yes
Hyper-V - Data Execution Protection Yes

[Hardware Resources]



[Conflicts/Sharing]

Resource Device
I/O Port 0x000003C0-0x000003DF Intel(R) Xeon(R) E3 - 1200/1500 v5/6th Gen Intel(R) Core(TM) PCIe Controller (x16) - 1901
I/O Port 0x000003C0-0x000003DF NVIDIA GeForce GTX 1070

I/O Port 0x00000070-0x00000070 Motherboard resources
I/O Port 0x00000070-0x00000070 System CMOS/real time clock

IRQ 11 Intel(R) 100 Series/C230 Series Chipset Family Thermal subsystem - A131
IRQ 11 Intel(R) 100 Series/C230 Series Chipset Family SMBus - A123

I/O Port 0x0000E000-0x0000EFFF Intel(R) Xeon(R) E3 - 1200/1500 v5/6th Gen Intel(R) Core(TM) PCIe Controller (x16) - 1901
I/O Port 0x0000E000-0x0000EFFF NVIDIA GeForce GTX 1070

Memory Address 0xFD000000-0xFDABFFFF Motherboard resources
Memory Address 0xFD000000-0xFDABFFFF PCI Express Root Complex

Memory Address 0xFF000000-0xFFFFFFFF Motherboard resources
Memory Address 0xFF000000-0xFFFFFFFF Legacy device

Memory Address 0xDF100000-0xDF103FFF Realtek PCIe GbE Family Controller
Memory Address 0xDF100000-0xDF103FFF Intel(R) 100 Series/C230 Series Chipset Family PCI Express Root Port #5 - A114

IRQ 16 NVIDIA GeForce GTX 1070
IRQ 16 High Definition Audio Controller
IRQ 16 Intel(R) Serial IO I2C Host Controller - A160

IRQ 17 Intel(R) Serial IO I2C Host Controller - A161
IRQ 17 High Definition Audio Controller

Memory Address 0xDE000000-0xDF0FFFFF Intel(R) Xeon(R) E3 - 1200/1500 v5/6th Gen Intel(R) Core(TM) PCIe Controller (x16) - 1901
Memory Address 0xDE000000-0xDF0FFFFF NVIDIA GeForce GTX 1070

Memory Address 0xA0000-0xBFFFF Intel(R) Xeon(R) E3 - 1200/1500 v5/6th Gen Intel(R) Core(TM) PCIe Controller (x16) - 1901
Memory Address 0xA0000-0xBFFFF PCI Express Root Complex
Memory Address 0xA0000-0xBFFFF NVIDIA GeForce GTX 1070

Memory Address 0xC0000000-0xD1FFFFFF Intel(R) Xeon(R) E3 - 1200/1500 v5/6th Gen Intel(R) Core(TM) PCIe Controller (x16) - 1901
Memory Address 0xC0000000-0xD1FFFFFF NVIDIA GeForce GTX 1070

I/O Port 0x000003B0-0x000003BB Intel(R) Xeon(R) E3 - 1200/1500 v5/6th Gen Intel(R) Core(TM) PCIe Controller (x16) - 1901
I/O Port 0x000003B0-0x000003BB NVIDIA GeForce GTX 1070

I/O Port 0x0000D000-0x0000D0FF Realtek PCIe GbE Family Controller
I/O Port 0x0000D000-0x0000D0FF Intel(R) 100 Series/C230 Series Chipset Family PCI Express Root Port #5 - A114

I/O Port 0x0000FFFF-0x0000FFFF Motherboard resources
I/O Port 0x0000FFFF-0x0000FFFF Motherboard resources
I/O Port 0x0000FFFF-0x0000FFFF Motherboard resources


[DMA]

To obtain the system information, open the FFXIV launcher and select Config → System Information → Display.

-=-=-=-=- System Information -=-=-=-=-


-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\travi\OneDrive\Documents
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (17134.rs4_release.180410-1804)
SYSTEM_CPU Intel(R) Core(TM) i7-6700 CPU @ 3.40GHz (8 CPUs), ~3.4GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS 2.70
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16346.766MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 18778.766MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 930.912GB SYSTEM_FREEDISC_SPACE 709.103GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1070
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTX 1070
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 8088.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8173.383 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1600 x 900 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_b49751b9038af669\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_b49751b9038af669\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_b49751b9038af669\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_b49751b9038af669\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 26.21.0014.3086
SYSTEM_GRAPHICS_DRIVER_DATE 5/21/2019 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1070
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP GeForce GTX 1070
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 8088.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8173.383 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_b49751b9038af669\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_b49751b9038af669\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_b49751b9038af669\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_b49751b9038af669\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 26.21.0014.3086
SYSTEM_GRAPHICS_DRIVER_DATE 5/21/2019 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {6F5FF703-43DB-4E43-9ABD-E40D2B59154E}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.8581
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 11/27/2018 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7B47A050-6B78-11E9-8001444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {741D7DB0-6B7B-11E9-8007444553540000}
SYSTEM_INPUT_NAME Bose QuietComfort 35
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7B47A050-6B78-11E9-8002444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7B47A050-6B78-11E9-8003444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7B4A1150-6B78-11E9-8004444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7B4A1150-6B78-11E9-8005444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 767 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7B4A1150-6B78-11E9-8006444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
In-Game Bugs - Post New Thread - Google Chrome
Troll the Entire World - YouTube - Google Chrome
#general - Discord
Train17


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Avast Free Antivirus
Bose Updater
BYOND
Google Chrome
Microsoft Help Viewer 2.2
Sekiro Shadows Die Twice
Steam
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Uplay
Tom Clancy's The Division 2
WinRAR 5.71 (32-bit)
Visual C++ Library PGO X86 Package
Microsoft Visual Studio 2015 Shell (Minimum)
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Microsoft SQL Server 2016 Management Objects
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AzureTools.Notifications
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Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.60610
Microsoft Visual Studio 2015 Windows Diagnostic Tools
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PreEmptive Analytics Visual Studio Components
Windows Phone SDK 8.0 Assemblies for Visual Studio 2015
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TypeScript Power Tool
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Microsoft Azure Mobile Services Tools for Visual Studio - v1.4
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Microsoft .NET Framework 4.5 Multi-Targeting Pack
Microsoft Visual Studio Community 2015 - ENU
Dotfuscator and Analytics Community Edition 5.22.0
Microsoft ASP.NET and Web Tools 2015.1 (Beta8) - Visual Studio 2015
Google Update Helper
Visual C++ Compiler/Tools X86 Base Resource Package
Microsoft ASP.NET Web Pages 2 - Visual Studio 2015 - ENU
Visual C++ IDE Core Professional Plus Resource Package
Microsoft Visual Studio 2015 SDK - ENU
Roslyn Language Services - x86
Microsoft .NET Framework 4.5.1 Multi-Targeting Pack
Microsoft Visual Studio 2015 Update 3 Diagnostic Tools - x86
Microsoft Build Tools 14.0 (x86)
Roslyn Language Services - x86
Microsoft Visual Studio Connected Services
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Visual Studio 2015 Update 3 (KB3022398)
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Microsoft System CLR Types for SQL Server 2016
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Microsoft Visual Studio 2015 Preparation
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Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.60610
Microsoft .NET Framework 4.5.1 RC Multi-Targeting Pack for Windows Store Apps
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Test Tools for Microsoft Visual Studio 2015
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Microsoft Visual Studio 2015 Windows Diagnostic Tools - ENU
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VS Update core components
Microsoft Agents for Visual Studio 2015 Preview - ENU
Microsoft .NET Framework 4.6 SDK
Prerequisites for SSDT
TypeScript Tools for Microsoft Visual Studio 2015
Microsoft Blend for Visual Studio 2015 - ENU
Visual C++ IDE Common Package
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Microsoft Visual C++ 2017 Redistributable (x86) - 14.10.25008
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Visual C++ IDE Professional Core Package
Microsoft Visual C++ 2017 x86 Minimum Runtime - 14.10.25008
Microsoft Visual C++ 2015 x86 Debug Runtime - 14.0.24215
Microsoft ASP.NET Web Frameworks and Tools - Visual Studio 2015 - ENU
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.21005
Microsoft Agents for Visual Studio 2015 Preview
Microsoft .NET Framework 4 Multi-Targeting Pack
Update for (KB2504637)
Visual C++ MSBuild Base Resource Package
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Microsoft .NET Framework 4.5.1 Multi-Targeting Pack (ENU)
Microsoft Blend for Visual Studio 2015
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Visual C++ IDE Core Professional Plus Resource Package
WCF Data Services 5.6.4 Runtime
Visual C++ IDE Base Resource Package
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Microsoft .NET Core 5.0 SDK
Visual C++ IDE Debugger Resource Package
Microsoft Visual Studio 2015 Test Tools Language Pack - ENU
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Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
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FINAL FANTASY XIV Online
Half-Life 2: Episode Two
Wallpaper Engine
Team Fortress 2
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VLC media player
Microsoft SQL Server 2014 Transact-SQL ScriptDom
IIS Express Application Compatibility Database for x64
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Microsoft Build Tools 14.0 (amd64)
Visual Studio 2015 Prerequisites - ENU Language Pack
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Office 16 Click-to-Run Licensing Component
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NVIDIA Ansel
NVIDIA Control Panel 430.86
NVIDIA Graphics Driver 430.86
NVIDIA GeForce Experience 3.19.0.94
NVIDIA Optimus Update 37.0.0.0
NVIDIA PhysX System Software 9.19.0218
NVIDIA Update 37.0.0.0
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NVIDIA HD Audio Driver 1.3.38.16
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-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 000006E4
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 000029F8
C:\Program Files (x86)\Steam\Steam.exe 00000A64
C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 000016E4
C:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivlauncher.exe 00001E08
C:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivsysinfo64.exe 00001EB4
C:\Program Files (x86)\Steam\steamapps\common\wallpaper_engine\wallpaper64.exe 00002E94
C:\Program Files\AVAST Software\Avast\AvastUI.exe 00002474
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00001818
C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe 00002344
C:\Program Files\WinZip\WzPreloader.exe 00002584
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.44.40.1000_x64__kzf8qxf38zg5c\SkypeApp.exe 000020CC
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.44.40.1000_x64__kzf8qxf38zg5c\SkypeBackgroundHost.exe 00002114
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.44.40.1000_x64__kzf8qxf38zg5c\SkypeBridge\SkypeBridge.exe 00002BE0
C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2019.19031.17720.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe 000000F0
C:\Users\travi\AppData\Local\Discord\app-0.0.305\Discord.exe 00003598
C:\Users\travi\AppData\Local\FluxSoftware\Flux\flux.exe 00002C58
C:\WINDOWS\Explorer.EXE 00001A78
C:\WINDOWS\system32\ApplicationFrameHost.exe 000004F8
C:\WINDOWS\system32\DllHost.exe 000015B0
C:\WINDOWS\system32\SearchProtocolHost.exe 00002514
C:\WINDOWS\system32\SettingSyncHost.exe 000015C0
C:\WINDOWS\system32\conhost.exe 00002394
C:\WINDOWS\system32\svchost.exe 000037D8
C:\Windows\System32\RuntimeBroker.exe 00002094
C:\Windows\System32\smartscreen.exe 00003188
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00001DC0
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00001C88
c:\windows\system32\sihost.exe 00001838
c:\windows\system32\svchost.exe 00002D24
c:\windows\system32\taskhostw.exe 000019E8


-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-

Browser Information
- Name and version of the browser currently in-use: Chrome
- Internet Explorer Version:

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