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Hi gang, hope you're having a good one!
My PC ain't very good and I have to play with minimum graphics, but it is still playable.
What makes it unplayable is the horrible sound that I get, probably due to the graphics. Alas, I can't make anything else about the graphics, but I was trying to find more options to reduce sound quality or something.
Is it possible to change sound settings apart from volume?
Playing with constant "static" while fighting is not nice at all :/
Thanks!
Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.
Can you elaborate on the issue you have with the sound quality? Is it a problem with a certain sounds (Music, Sound effects)?
What kind of audio device do you use (Speakers, Headphones, etc.)?
Can you submit a Final Fantasy XIV system report? Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.'
We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!
Hi Einmimiria,
Thanks for the reply.
I can't really say much more than that, the sound gets distorted (for lack of a better word) with both music and sound effects.
I have been playing with only speakers on my laptop, but I just tried my headphones and still have the problem.
I don't really know what is helpful to you from the System Information so I'm copying everything.
Quote:
-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-
MyDocument C:\Users\diogo\Documents
FINAL FANTASY XIV - A Realm Reborn C:\Program Files (x86)\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 3
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified
-=-=-=-=-=-=- System Information -=-=-=-=-=-=-
SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (17134.rs4_release.180410-1804)
SYSTEM_CPU Intel(R) Core(TM) i5-7200U CPU @ 2.50GHz (4 CPUs), ~2.7GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 4 SYSTEM_CORE_PHYSICS 2
SYSTEM_BIOS V1.12
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 8060.129MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 9340.129MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 929.939GB SYSTEM_FREEDISC_SPACE 656.266GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS Intel(R) HD Graphics 620
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP Intel(R) HD Graphics Family
SYSTEM_GRAPHICS_MAKER Intel Corporation
SYSTEM_GRAPHICS_VRAM 128.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 4030.064 MB
SYSTEM_GRAPHICS_DAC Internal
SYSTEM_GRAPHICS_DISPLAY_MODE 1366 x 768 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_82119d956c80af5a\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_82119d956c80af5a\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_82119d956c80af5a\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_82119d956c80af5a\igd12umd64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 21.20.0016.4534
SYSTEM_GRAPHICS_DRIVER_DATE 10/7/2016 02:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {87D2E030-64BF-4C60-81DA-1309B5759CE3}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.8581
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 11/27/2018 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {A9871A60-D85A-11E8-8005444553540000}
SYSTEM_INPUT_NAME HIDI2C Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {A9876880-D85A-11E8-8007444553540000}
SYSTEM_INPUT_NAME HIDI2C Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-
FFXIVLauncher
Can I tweak sound quality options? - Waterfox
-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-
Pillars of Eternity
Adobe AIR
Adobe Creative Cloud
Advanced SystemCare 12
Axure RP 8
Balsamiq Mockups 3
Driver Booster 6
Endless Legend Inferno
foobar2000 v1.4
Foxit Reader
Adobe Illustrator CC 2017
OBS Studio
OpenAL
PowerISO
Steam
Universal Extractor 1.6.1
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Adobe AIR
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
FINAL FANTASY XIV - A Realm Reborn
Lightshot-5.4.0.35
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Microsoft Visual C++ 2017 Redistributable (x86) - 14.16.27027
Realtek Card Reader
Microsoft Visual C++ 2017 X86 Minimum Runtime - 14.16.27024
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.40660
Microsoft Visual C++ 2017 X86 Additional Runtime - 14.16.27024
GOG Galaxy
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.40660
Zeus & Poseidon
Microsoft Visual C++ 2005 Redistributable
Axure RP 8
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Balsamiq Mockups 3
aTube Catcher version 3.8
Microsoft XNA Framework Redistributable 4.0 Refresh
Microsoft Visual C++ 2017 Redistributable (x64) - 14.10.25017
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.40660
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.40660
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Intel(R) Processor Graphics
Realtek High Definition Audio Driver
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
NVIDIA PhysX (Legacy)
7-Zip 18.05 (x64)
GIMP 2.10.8
Guild Wars 2
IrfanView 4.51 (64-bit)
Mozilla Firefox 66.0.5 (x64 en-US)
Mozilla Maintenance Service
Microsoft Office 365 ProPlus - en-us
SoftEther VPN Client
Kingdoms of Amalur: Reckoning™
Skullgirls
Endless Legend
Divinity: Original Sin Enhanced Edition
Amnesia: The Dark Descent
Forever Home
VLC media player
Waterfox 56.2.10 (x64 en-US)
WinRAR 5.61 (64-bit)
Microsoft Visual C++ 2005 Redistributable (x64)
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148
Windows Setup Remediations (x64) (KB4023057)
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.40660
Ascension Setup 1.0
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
Microsoft Visual C++ 2017 x64 Minimum Runtime - 14.10.25017
Office 16 Click-to-Run Licensing Component
Office 16 Click-to-Run Extensibility Component
Office 16 Click-to-Run Localization Component
NVIDIA PhysX System Software 9.15.0428
NVIDIA Install Application
Update for Windows 10 for x64-based Systems (KB4023057)
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.40660
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
Microsoft Visual C++ 2017 x64 Additional Runtime - 14.10.25017
64 Bit HP CIO Components Installer
-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-
C:\Program Files (x86)\Adobe\Adobe Creative Cloud\ACC\Creative Cloud.exe 00001A1C
C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CCXProcess\CCXProcess.exe 00001D44
C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CCXProcess\libs\node.exe 00002AC4
C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CoreSync\CoreSync.exe 00002A0C
C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\ADS\Adobe Desktop Service.exe 00001DF8
C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\HEX\Adobe CEF Helper.exe 00000A34
C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\IPC\AdobeIPCBroker.exe 00001F94
C:\Program Files (x86)\GOG Galaxy\GOG Galaxy Notifications Renderer.exe 000004B4
C:\Program Files (x86)\GOG Galaxy\GalaxyClient Helper.exe 00002340
C:\Program Files (x86)\GOG Galaxy\GalaxyClient.exe 000028BC
C:\Program Files (x86)\IObit\Advanced SystemCare\ASCTray.exe 00000FA4
C:\Program Files (x86)\Skillbrains\lightshot\5.4.0.35\Lightshot.exe 00002318
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00002AAC
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00001A50
C:\Program Files\Realtek\Audio\HDA\RAVBg64.exe 000022E0
C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe 00001BCC
C:\Program Files\SoftEther VPN Client\vpnclient_x64.exe 00001DD0
C:\Program Files\SoftEther VPN Client\vpncmgr_x64.exe 000020BC
C:\Program Files\Waterfox\waterfox.exe 00002164
C:\Program Files\Windows Defender\MSASCuiL.exe 00000DC4
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.44.40.1000_x64__kzf8qxf38zg5c\SkypeApp.exe 0000225C
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.44.40.1000_x64__kzf8qxf38zg5c\SkypeBackgroundHost.exe 00002BF4
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_1.16.1012.0_x64__8wekyb3d8bbwe\GameBar.exe 00000AB0
C:\Users\diogo\AppData\Local\FluxSoftware\Flux\flux.exe 000010FC
C:\Users\diogo\AppData\Local\Microsoft\OneDrive\OneDrive.exe 00000700
C:\Users\diogo\AppData\Roaming\uTorrent Web\utweb.exe 00002A68
C:\WINDOWS\Explorer.EXE 00001170
C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_82119d956c80af5a\igfxEM.exe 00001D88
C:\WINDOWS\system32\conhost.exe 00001FE4
C:\Windows\System32\RuntimeBroker.exe 000015E4
C:\Windows\System32\smartscreen.exe 00001498
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00001970
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 0000065C
c:\windows\system32\sihost.exe 00002450
c:\windows\system32\svchost.exe 00001F34
c:\windows\system32\taskhostw.exe 00000E10
Thank you once again!
Thank you for the reply.
Do you only experience audio problems with Final Fantasy XIV? Does this happen with a different game? Please also make sure your drivers are updated.
Hope to see you online!
Everything is updated and does not happen in any other game that I play!
Is there any way to config the quality of the game's sound?
Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.
There's no options in the Sounds Settings to change the quality of the sound, only to adjust the volume. The quality of the sound would have to do with the sound device you are using. Do you use any specific sound programs for your laptop?
You can try a clean boot. This will prevent other processes from interfering with the game. Simply open the task manager and select the 'Start up' tab. Disable everything here and restart the PC.
Thank you for visiting the Final Fantasy XIV Technical Support Forums.
Thank you for posting in the Final Fantasy XIV Technical Support Forums.
Due to no response from the original poster, this thread will be moved to 'Closed Concerns.' If anyone is still having this particular problem, please create a new thread and we will assist you in any way we can.
Thank you for visiting the Final Fantasy XIV Technical Support Forums.