Game crashes when trying to log into a specific character

Last night I died while questing and I didn't log back on till tonight and now I can't log in to this specific character.

Here's a link to a recording I uploaded of what happens:
https://www.youtube.com/watch?v=cVIsGtu5f4Q


Any idea's?

*Update*
The same error seems to happen when I try to change a character's appearance.

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Does this only happen with one character ? Were any changes or updates made to the PC? Also what have you tried so far to alleviate the problem?


Hope to see you online!

I can log in to any other character with out any problems. I’ve been thinking I might need to re-install the game, but I don’t want to have to do that if I don’t need to.

Good afternoon and thank you for posting in the Final Fantasy XIV Technical Support Forums.

Could you provide a system report? Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.'

Hope to see you online

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Due to no response from the original poster, this thread will be moved to 'Closed Concerns.' If anyone is still having this particular problem, please create a new thread and we will assist you in any way we can.

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