An unexpected error has occurred. Unable to play at all.

For the last week I am seeing the following error anytime the game loads - this happens any time I am loaded into the world. I cannot currently play the game at all after resubbing. It was working perfectly only two weeks ago.

Error:
"An unexpected error has occurred. Exiting FINAL FANTASY XIV.
2019-04-15_18:12

ffxiv_dx11.exe + 10B4C78
ffxiv_dx11.exe + 10B726E
ffxiv_dx11.exe + 10B9D35
ffxiv_dx11.exe + 440BFC
ffxiv_dx11.exe + 19DD72
ffxiv_dx11.exe + 1183CD9
KERNEL32.DLL + 14034
ntdll.dll + 73691"

The errors at the top do change but 'KERNEL32.DLL' and 'ntdll.dll + 73691' are always present.

Things I've Tried

• Turn firewall and AV off
• updated drivers
• updated windows
• run the program as admin
• run program in compatibility mode
• clean boot
• disabled all overlays
• change resolution in settings
• change graphic options - normally play at max but have tried the lowest
• attempted to run in both dx11 and dx9
• completely reinstalled FFXIV - twice

None of these has had any impact on the error.

System Information


-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\<USER>\Documents
FINAL FANTASY XIV - A Realm Reborn D:\Games\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 3
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (17134.rs4_release.180410-1804)
SYSTEM_CPU Intel(R) Core(TM) i5-3470 CPU @ 3.20GHz (4 CPUs), ~3.6GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 4 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS F2
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 8154.113MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 9434.113MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 111.194GB SYSTEM_FREEDISC_SPACE 31.952GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1863.000GB SYSTEM_FREEDISC_SPACE 1793.698GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 660 Ti
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTX 660 Ti
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 1998.250 MB
SYSTEM_GRAPHICS_SHARED_VRAM 4077.057 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_8e4f37220e99138f\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_8e4f37220e99138f\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_8e4f37220e99138f\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_8e4f37220e99138f\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 24.21.0013.9924
SYSTEM_GRAPHICS_DRIVER_DATE 9/5/2018 01:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND ASUS VX278 (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {CE776432-FB81-4274-8189-7EE87EB615A1}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.03.0037.0004
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/5/2018 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7935D690-5221-11E8-8001444553540000}
SYSTEM_INPUT_NAME Micr
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {796A5410-5221-11E8-8002444553540000}
SYSTEM_INPUT_NAME Microsoft Hardware USB Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 1 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {796A5410-5221-11E8-8003444553540000}
SYSTEM_INPUT_NAME Micr
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1280 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {796C9E00-5221-11E8-8004444553540000}
SYSTEM_INPUT_NAME Micr
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {796C9E00-5221-11E8-8005444553540000}
SYSTEM_INPUT_NAME Micr
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 256 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

Technical Support - Google Chrome
Windows Shell Experience Host
Steam Login


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Audacity 2.3.1
Audacity 2.1.3
Google Chrome
LAME v3.99.3 (for Windows)
League of Legends
NordVPN
NVIDIA Stereoscopic 3D Driver
Steam
Articulate 360
GoTo Opener
Microsoft Visual C++ 2017 x86 Additional Runtime - 14.15.26706
FINAL FANTASY XIV - A Realm Reborn
Microsoft Visual C++ 2017 x86 Minimum Runtime - 14.15.26706
Articulate 360
Google Update Helper
Microsoft Visual C++ 2017 Redistributable (x86) - 14.15.26706
Epic Games Launcher
Microsoft Visual C++ 2017 Redistributable (x64) - 14.15.26706
NordVPN network TAP
Storyline 360
Launcher Prerequisites (x64)
NordVPN
Articulate Storyline 360
BlueStacks App Player
Prison Architect
VLC media player
Epic Games Launcher Prerequisites (x64)
Update for Windows 10 for x64-based Systems (KB4023057)
NVIDIA Ansel
NVIDIA 3D Vision Driver 399.24
NVIDIA Control Panel 399.24
NVIDIA Graphics Driver 399.24
NVIDIA HD Audio Driver 1.3.37.4
NVIDIA Install Application
NVIDIA Display Container
NVIDIA Display Container LS
NVIDIA Display Watchdog Plugin
NVIDIA Display Session Container
Microsoft Visual C++ 2017 x64 Minimum Runtime - 14.15.26706
ShellExtensionx64
Microsoft Visual C++ 2017 x64 Additional Runtime - 14.15.26706


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Articulate\360\Desktop Service\Articulate 360 Desktop Service.exe 00001D64
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00002734
C:\Program Files (x86)\Steam\Steam.exe 00001EA4
C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 00001944
C:\Program Files\Windows Defender\MSASCuiL.exe 00001CC4
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.44.40.0_x64__kzf8qxf38zg5c\SkypeApp.exe 00001588
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.44.40.0_x64__kzf8qxf38zg5c\SkypeBackgroundHost.exe 00000968
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.44.40.0_x64__kzf8qxf38zg5c\SkypeBridge\SkypeBridge.exe 00002248
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_1.16.1012.0_x64__8wekyb3d8bbwe\GameBar.exe 00001560
C:\Program Files\WindowsApps\Microsoft.ZuneVideo_10.19031.11411.0_x64__8wekyb3d8bbwe\Video.UI.exe 00001404
C:\Users\Niwatori Sakana\AppData\Local\Microsoft\OneDrive\OneDrive.exe 00001E68
C:\Windows\Explorer.EXE 00001320
C:\Windows\System32\RuntimeBroker.exe 00000CC8
C:\Windows\System32\smartscreen.exe 00001698
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 000015DC
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 000014CC
C:\Windows\system32\DllHost.exe 00001A38
D:\Games\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00002514
c:\windows\system32\sihost.exe 000010E8
c:\windows\system32\svchost.exe 00002780
c:\windows\system32\taskhostw.exe 000011A8


PLEASE HELP!!!!!

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

When did this start happening? Do you recall anything changing/updating on your PC that coincides with this?

Your graphics card drivers look a bit out of date. You mentioned that you updated them, was this after you made the System report?

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!