10mil gone :(

Date of issue: Friday 3 May 2019
Time of issue: 5.30pm New Zealand Standard Time
Frequency:
World name: Excalibur
Character name@Home World name: Dani Hovelle
Retainer name:
NPC name:
Monster name:
Class/Level:
Party or solo:
In-game time:
Area and coordinates:
Housing:
Steps:
1. Lost 10 mil+ gil overnight unexpectedly
2. have checked all retainers and banks (it is not there)
3. Have submitted a ticket for compromised account
4. Have changed my Square Enix password after this has happend
5. Have transferred world servers from Excalibur to Famfrit recently (problem happend on Excalibur)
<*Add more steps if necessary>

Connection Specs
- Type of internet connection/provider: 2 degrees
- Modem maker/model number:

PC Specs (If reporting graphical errors, full PC Specs are required.)
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Laptop Model Name:
Laptop Model Number:

Gamepad Manufacturer:
Gamepad Model Name:
Gamepad Part Number:

Browser Information
- Name and version of the browser currently in-use: Google Chrome
- Internet Explorer Version: Microsoft Edge 42.17134.1.0

Yea you have to be careful around them Ul'dah cat girls. They've had lots of practice at lightening coin purses. No shame in admitting you have a taste for the fairer feline.

Sounds like a wild night.

I guess someone hijacked your account and traded them away. That's why you use a one-time-password.

A system I've seen is a log that shows you how much currency you gained during your playtime, and how much you've spent. A tracker like this would be handy to know where and figure out how it poofed.

did you forget that you put it in a retainer perhaps?

Yeah, its a little frustrating. I dont even know if this can be helped or if i can be reimbursed... i only bought 5 shakshouka off the market board the night before, log in a day after then poof.. gil is gone.

Ive checked everything. Mail, retainers.. i never use them for money banks. Just storgate for junk hoarding purposes lol.

Greetings Dani Hovelle,

Thank you for submitting your report here on the Final Fantasy XIV Forums. In order to properly investigate this matter, we require more information regarding this issue. Provided for you below is the standard template for bug reports, so please be as detailed as possible, as it will help our development team investigate this issue within a timely manner.

Date of issue:
Time of issue: 5.30pm New Zealand Standard Time
Frequency:
World name: Excalibur
Character name@Home World name: Dani Hovelle
Retainer name:
NPC name:
Monster name:
Class/Level:
Party or solo:
In-game time:
Area and coordinates:
Housing:
Steps:
1.
2.
3.
<*Add more steps if necessary>

Connection Specs
- Type of internet connection/provider:
- Modem maker/model number:

PC Specs (If reporting graphical errors, full PC Specs are required.)
-=-=-=-=- System Information -=-=-=-=-

-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-

Laptop Model Name:
Laptop Model Number:

Gamepad Manufacturer:
Gamepad Model Name:
Gamepad Part Number:

Browser Information
- Name and version of the browser currently in-use:
- Internet Explorer Version:

If you could please edit your original post with this new information or respond to this post so that our development team may look into this issue. Thanks for taking the time to post on the forums and have a great rest of your day!

-SQUARE ENIX MODERATOR

thank you ! have editted the post.