Reimbursement from transfer not received

Date & Time: 23rd May 2019 12:30pm GMT
Frequency: Once (Cannot reproduce)
World name: Sargatanas
Character name: Alice Nerelven
Retainer name: N/A
NPC name: N/A
Monster name: N/A
Class/Level: Paladin/70
Party or solo: Solo
In-game time: N/A
Area and coordinates: N/a
Housing: N/A
Steps: Cannot Reproduce
Further Details:
In the NA/EU Data Center expansion news page (and the "Important Information Regarding the Expansion of the North American Data Centre" page), the following is specified:

"Players who own an estate will have the full cost of the land returned to them, and receive an additional 3,000,000 gil to compensate for lost furnishings."

This indicates the full cost of the land will be reimbursed, with an additional 3,000,000 gil for lost furnishings. When I transferred I owned a small house in the lavender beds, if the cost of the land is to be reimbursed, that would be roughly 3,000,000 gil + the 3.000.000 gil for lost furnishings. However on transfer, I only received 3,000,000 gil. I demolished the house as specified by the world transfer service, but did not relinquish the land as specified by the "Important Information Regarding the Expansion of the North American Data Centre" news page.

What I'm wondering is if there is some delay on the rest of the reimbursement? Or did I misunderstand what "the full cost of the land" meant? Or were the instructions given incorrect?