1 Character can't log in, Receiving Error message then Crash.

Was told by a Customer Support Agent that my character might be stuck, that this usually resolves itself within 24 hours. However it's been over a week at this point and the situation is still not resolved. The next Customer Support Agent I talked to told me to submit a bug report, so here I am.


Date & Time: Started last Monday April 15th, 2019
Frequency: Ongoing
World name: Adamantoise
Character name: Ellice Briantha
Class/Level: Level 64 or 65 Scholar at the time of crash (can't quite remember to be honest)
Party or solo: was solo play at the time of crash
Area and coordinates: Coerthas Western Highlands, teleporting to Falcon's Nest

Steps:
1. Crash occurred when teleporting to Coerthas Western Highlands
2. Tried to restart the application
3. Tried to update my graphics drivers
4. Tried restarting my PC
5. Made sure Steam was up to date, and did an error check through Steam.
6. Uninstalled the game, reinstalled.
7. Contacted Customer Support (several times), was told to try several things;
a) Clean boot my system
b) Delete the settings files in the Documents folder
c) Updated all of my drivers
d) Turn off OneDrive
e) Make sure I'm running the lastest version of Internet Explorer, delete the browsing
history, change security settings to no higher then Medium, check Always allow
session cookies, and make sure all of my "Use TLS" options were checked and
check to see if all the appropriate ports were open.
f) I'm sure I'm missing some stuff that the CSA's told me to try that I did try but it's
been a week since the problem started and I wasn't writing down every step I
took, I apologize if this lack of information is a problem.


Connection Specs
- Type of internet connection/provider: Fiber Optic / Bell Aliant
- Modem maker/model number: Home Hub 3000


■ PC Specs

To obtain the system information, open the FFXIV launcher and select Config → System Information → Display.

-=-=-=-=- System Information -=-=-=-=-

-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-




-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\helle\OneDrive\Documents
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (17134.rs4_release.180410-1804)
SYSTEM_CPU AMD Ryzen 5 1600 Six-Core Processor (12 CPUs), ~3.2GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 12 SYSTEM_CORE_PHYSICS 6
SYSTEM_BIOS 1.I0
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16329.535MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 18761.535MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 221.134GB SYSTEM_FREEDISC_SPACE 47.229GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 0.098GB SYSTEM_FREEDISC_SPACE 0.056GB
SYSTEM_STORAGE F:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 146.386GB SYSTEM_FREEDISC_SPACE 14.950GB
SYSTEM_STORAGE G:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 785.027GB SYSTEM_FREEDISC_SPACE 82.284GB
SYSTEM_STORAGE I:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.511GB SYSTEM_FREEDISC_SPACE 76.042GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1050 Ti
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTX 1050 Ti
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 4018.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8164.768 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_37ec54c19854e219\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_37ec54c19854e219\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_37ec54c19854e219\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_37ec54c19854e219\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 25.21.0014.2531
SYSTEM_GRAPHICS_DRIVER_DATE 4/8/2019 21:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1050 Ti
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP GeForce GTX 1050 Ti
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 4018.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8164.768 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_37ec54c19854e219\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_37ec54c19854e219\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_37ec54c19854e219\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_37ec54c19854e219\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 25.21.0014.2531
SYSTEM_GRAPHICS_DRIVER_DATE 4/8/2019 21:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Headset Earphone (Corsair Gaming H2100 Headset)
SYSTEM_SOUND_DEVICE_ID {E521493A-33E9-474B-8056-F302CFE237B1}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.17134.0001
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 8/14/2014 00:00:00
SYSTEM_SOUND 2769M (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {4181F60B-AD8A-4435-A34A-29AE674F9F1F}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.03.0038.0013
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 1/15/2019 00:00:00
SYSTEM_SOUND Digital Audio (S/PDIF) (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {72186B00-D74F-44A1-AF78-B7289B8C49BC}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.17134.0001
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/7/2018 00:00:00
SYSTEM_SOUND S240HL (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {7CEAE6FC-DBA4-4E1C-97D4-D4F6EAA5DEA1}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.03.0038.0013
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 1/15/2019 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {66616FA0-00AB-11E9-8001444553540000}
SYSTEM_INPUT_NAME Gaming Keyboard G910
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {561457A0-5BB6-11E9-8001444553540000}
SYSTEM_INPUT_NAME Razer Naga Trinity
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6661BDC0-00AB-11E9-8002444553540000}
SYSTEM_INPUT_NAME Gaming Keyboard G910
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {56147EB0-5BB6-11E9-8002444553540000}
SYSTEM_INPUT_NAME Razer Naga Trinity
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {5614A5C0-5BB6-11E9-8003444553540000}
SYSTEM_INPUT_NAME Razer Naga Trinity
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {5614A5C0-5BB6-11E9-8004444553540000}
SYSTEM_INPUT_NAME Razer Naga Trinity
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {666232F0-00AB-11E9-8008444553540000}
SYSTEM_INPUT_NAME HID Interface
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {66620BE0-00AB-11E9-8005444553540000}
SYSTEM_INPUT_NAME Gaming Keyboard G910
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 7 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Task Manager
Steam
Blizzard Battle.net
In-Game Bugs - Google Chrome
In-Game Bugs - Post New Thread - Google Chrome
NVIDIA GeForce Overlay


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Adobe AIR
Battle.net
Epson Scan 2
Google Chrome
K-Lite Codec Pack 14.6.0 Basic
NVIDIA Stereoscopic 3D Driver
Overwatch
Overwatch Test
qBittorrent 4.1.3
Razer Synapse
RPG MAKER VX Ace Lite
RPG MAKER VX Ace RTP
Sid Meiers Civilization VI Gathering Storm
VirtualCloneDrive
VLC media player
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Razer Synapse
Adobe AIR
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Microsoft SQL Server Compact 3.5 SP2 ENU
EPSON Scan OCR Component
Microsoft Visual C++ 2017 Redistributable (x86) - 14.13.26020
Epson Software Updater
Google Update Helper
Microsoft Visual C++ 2017 Redistributable (x64) - 14.13.26020
Microsoft Visual C++ 2017 x86 Additional Runtime - 14.13.26020
Microsoft Visual C++ 2017 x86 Minimum Runtime - 14.13.26020
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Easy Photo Scan
Epson ReadyInk Agent (A)
Epson Event Manager
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
Corsair Gaming Headset Software
Logitech Gaming Software 9.02
FINAL FANTASY XIV Online
WinRAR 5.61 (64-bit)
Microsoft Visual C++ 2017 x64 Minimum Runtime - 14.13.26020
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
EpsonNet Print
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
Epson Customer Research Participation
Update for Windows 10 for x64-based Systems (KB4023057)
NVIDIA Ansel
NVIDIA 3D Vision Driver 425.31
NVIDIA Control Panel 425.31
NVIDIA Graphics Driver 425.31
NVIDIA GeForce Experience 3.18.0.102
NVIDIA 3D Vision Controller Driver 390.41
NVIDIA Optimus Update 36.0.0.0
NVIDIA PhysX System Software 9.19.0218
NVIDIA Update 36.0.0.0
DisplayDriverAnalyzer
NVIDIA SHIELD Streaming
NVIDIA HD Audio Driver 1.3.38.13
NVIDIA Install Application
NVIDIA ABHub
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVIDIA NetworkService Container
NVAPI Monitor plugin for NvContainer
NVIDIA Session Container
NVIDIA User Container
NVIDIA Display Container
NVIDIA Display Container LS
NVIDIA Display Watchdog Plugin
NVIDIA Display Session Container
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Telemetry Container
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.18.0.102
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.13.0.0
Microsoft Visual C++ 2017 x64 Additional Runtime - 14.13.26020
Microsoft SQL Server Compact 3.5 SP2 x64 ENU
UpdateAssistant


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Games\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivlauncher.exe 00003C5C
C:\Games\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivsysinfo64.exe 00002210
C:\Program Files (x86)\Battle.net\Battle.net.exe 00003B24
C:\Program Files (x86)\Corsair\Corsair Gaming Headset Software\HeadsetControlPanel.exe 000030B8
C:\Program Files (x86)\Elaborate Bytes\VirtualCloneDrive\VCDDaemon.exe 00002054
C:\Program Files (x86)\Epson Software\PMA_A\PMA.exe 00003FD4
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00000F04
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00001304
C:\Program Files (x86)\Razer\Razer Services\Razer Central\CefSharp.BrowserSubprocess.exe 00003390
C:\Program Files (x86)\Razer\Razer Services\Razer Central\Razer Central.exe 00003014
C:\Program Files (x86)\Razer\Synapse3\Service\..\UserProcess\Razer Synapse Service Process.exe 000022EC
C:\Program Files (x86)\Razer\Synapse3\WPFUI\Framework\Razer Synapse 3 Host\Razer Synapse 3.exe 000013A0
C:\Program Files\Logitech Gaming Software\LCore.exe 000029C4
C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe 00003414
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 0000171C
C:\Program Files\Windows Defender\MSASCuiL.exe 0000294C
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.42.60.0_x64__kzf8qxf38zg5c\SkypeApp.exe 00001C04
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.42.60.0_x64__kzf8qxf38zg5c\SkypeBackgroundHost.exe 00001CC4
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.42.60.0_x64__kzf8qxf38zg5c\SkypeBridge\SkypeBridge.exe 000031A0
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_1.16.1012.0_x64__8wekyb3d8bbwe\GameBar.exe 00001E4C
C:\ProgramData\Battle.net\Agent\Agent.6675\Agent.exe 000029DC
C:\Users\helle\AppData\Local\Microsoft\OneDrive\OneDrive.exe 000003FC
C:\WINDOWS\explorer.exe 00000A38
C:\WINDOWS\system32\ApplicationFrameHost.exe 00002BA8
C:\WINDOWS\system32\DllHost.exe 00001BD8
C:\WINDOWS\system32\SettingSyncHost.exe 000020B8
C:\WINDOWS\system32\conhost.exe 00000284
C:\WINDOWS\system32\svchost.exe 00004524
C:\Windows\System32\GameBarPresenceWriter.exe 0000256C
C:\Windows\System32\RuntimeBroker.exe 000028A4
C:\Windows\System32\SystemSettingsBroker.exe 000012E8
C:\Windows\System32\smartscreen.exe 00002AD4
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\RemindersServer.exe 00001268
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00002E3C
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00003F08
G:\Games\Steam\Steam.exe 0000355C
G:\Games\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 00000718
c:\windows\system32\sihost.exe 00001750
c:\windows\system32\svchost.exe 000016B0
c:\windows\system32\taskhostw.exe 000017EC