Hello. I was playing on ps4 and wanted to buy for windows and linked my accounts. Now i want to play on my pc but launcher is not making the patch and I've constantly tried everything that suggested for this problem. Please help me.
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Hello. I was playing on ps4 and wanted to buy for windows and linked my accounts. Now i want to play on my pc but launcher is not making the patch and I've constantly tried everything that suggested for this problem. Please help me.
Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.
I'm assuming your are using the same connection and router as the PS4, correct? If so, it's likely that the issue lies with the PC you are using. There are a few things you can try to alleviate the error:
1) The game will use the Internet Explorer web browser to connect to the internet. Open Internet Explorer, then open the "Tools" setting, go to "Internet Options" and adjust the following settings:
- Under the "General" tab, please delete ALL browser history.
- Under the "Security" tab, please move the slider to the lowest possible settings or no higher than "Medium"
- Under the "Privacy" tab, click “Advanced” and select ‘Accept’ under both First Party and Third Party Cookies.
- Under the "Advanced" tab, please make sure that "Allow software to run or install even if signature is invalid" is CHECKED.
- Make sure that all SSL and TLS (EXCEPT SSL 3.0) are CHECKED. [SSL 3.0 should be UNCHECKED]
- Hit "Apply" to save the settings, and then "OK, to close the Internet Options menu.
- Right-Click on the FFXIV launcher icon and select "Properties"
- Go to the "Compatibility" tab, and change the compatibility mode to "Windows 7"
- Hit "Apply", then "OK" to save the changes.
- Please RESTART your PC now. Once your PC has been restarted, Right-Click the FFXIV launcher icon once more and select "Run as Administrator"
2) Make sure your anti-virus/firewall has the appropriate exceptions for Final Fantasy XIV (you can temporarily disable them while you try to connect as well).
3) If you are using a wireless connection, try connecting to the router with an Ethernet cable.
4) You can also try a clean boot. Simply open the task manager and select the 'Start up' tab. Disable everything here and restart the PC. This will make sure that no background processes are interfering with the game.
We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!
Hello again. I did whatever you say and i could download 15 gb data after that it crashed and says "unable to connect version update (30437)" what should i do any more?
Destij, good afternoon and thank you for the update.
Please try the following :
Port Forward – open the following ports:
▼TCP
54992 through 54994,
55006 through 55007,
55021 through 55040
Additionally, please contact your ISP as they can assist in trouble shooting any network errors that maybe affecting your connection to the game.
Hope to see you online!