Strange fps drops in kugane ohashi

Hello there!

Since the new patch i've noticed strange fps drops when it comes to the kugane ohashi encounter. I'm wondering if anyone else has experienced this?

I got a new RX 590 Nitro + card, i play max normally. The only place i suffer fps drops is in Eureka (Due to loads of players i guess) My CPU however is an I5 4690k

I don't know if this is an issue with my computer or if it's just the patch?

For example. First starts, all well and good, once spell effects (Or if i turn my camera around) It goes from 60-55-51 fps. It's strange because this is the only encounter so far i've had to lower my settings for. I had to set it to Standard to get a solid 60 fps.

Has anyone else had this problem within the new trial?

Good afternoon and thank you for posting in the Final fantasy XIV Technical Support Forums.

Does the fps drop anywhere else outside Eureka? Outside the new graphics card, were any changes or updates made to your graphic settings? Could you also provide a system report? Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.'

Hope to see you online!

It only happens in the kugane ohashi Trial. Eureka as well, but that's expected with 100+ people on the screen i suppose! hehe, i've managed to stop that fps drop though by limiting the amount of shown on the screen.

The main issue is the new trial only.

I haven't had any other changes to my computer other than the new card (which was an upgrade to my previous) This one allows me to play max, where the card i used to have only let me go up to high/standard.

Here is my system report.

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\mycomputer\Documents
FINAL FANTASY XIV - A Realm Reborn C:\Program Files (x86)\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 3
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified

-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (17763.rs5_release.180914-1434)
SYSTEM_CPU Intel(R) Core(TM) i5-4690K CPU @ 3.50GHz (4 CPUs), ~3.5GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 4 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS BIOS Date: 10/09/14 16:31:35 Ver: 23.05
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 32710.039MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 37574.039MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 222.787GB SYSTEM_FREEDISC_SPACE 128.010GB
SYSTEM_STORAGE G:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.511GB SYSTEM_FREEDISC_SPACE 789.254GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS Radeon RX 590 Series
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x67DF)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 8172.219 MB
SYSTEM_GRAPHICS_SHARED_VRAM 16355.020 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\c0338124.inf_amd64_923c69fb6002c3cc\B337967\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0338124.inf_amd64_923c69fb6002c3cc\B337967\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0338124.inf_amd64_923c69fb6002c3cc\B337967\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0338124.inf_amd64_923c69fb6002c3cc\B337967\amdxc64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 25.20.15011.1004
SYSTEM_GRAPHICS_DRIVER_DATE 1/9/2019 00:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND 4 - BenQ GW2760HS (AMD High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {8B729703-9FE2-460D-9601-ABE0B7FAC89B}
SYSTEM_SOUND_DEVICE_NAME AtihdWT6.sys
SYSTEM_SOUND_DRIVER_VERSION 10.00.0001.0007
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/30/2018 00:00:00
SYSTEM_SOUND Realtek Digital Output (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {456A4ECD-E234-407A-A5F9-30EDE1D23534}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.7535
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 6/16/2015 00:00:00
SYSTEM_SOUND S/PDIF Pass-through Device (ASUS Xonar DG Audio Device)
SYSTEM_SOUND_DEVICE_ID {E2A1665F-ABE5-4F71-A0E1-5F096B144CD5}
SYSTEM_SOUND_DEVICE_NAME cmudaxp.sys
SYSTEM_SOUND_DRIVER_VERSION 5.12.0001.0008
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 12/11/2013 00:00:00
SYSTEM_SOUND Speakers (ASUS Xonar DG Audio Device)
SYSTEM_SOUND_DEVICE_ID {E9DC79B7-FF18-40DA-8A00-937731DE8887}
SYSTEM_SOUND_DEVICE_NAME cmudaxp.sys
SYSTEM_SOUND_DRIVER_VERSION 5.12.0001.0008
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 12/11/2013 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C314DC70-3520-11E8-8001444553540000}
SYSTEM_INPUT_NAME 2.4G INPUT DEVICE
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 897 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B8B46720-EE81-11E4-8001444553540000}
SYSTEM_INPUT_NAME World of Warcraft MMO Gaming Mouse: Legendary Edition
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C3152A90-3520-11E8-8002444553540000}
SYSTEM_INPUT_NAME 2.4G INPUT DEVICE
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C3152A90-3520-11E8-8003444553540000}
SYSTEM_INPUT_NAME 2.4G INPUT DEVICE
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0

Just an UPDATE.

So i figured out. If i face directly at the boss (The middle) I'm fine, no fps drops at all. https://i.imgur.com/5MCotqG.jpg (I didn't face the boss in this picture because i don't want to spoil it for people who are yet to fight it. But you get the idea i hope? )

Ok, so turning left or right. Facing these buildings, give me the fps drop. I don't know if it's an issue with my card or cpu, or anything related to the instance itself. But i thought i'd throw this in here in case. https://i.imgur.com/pjuWFWO.jpg

Also to let you know. Turning down settings DID help, but given this is a new card, i'm slightly confused why this is happening. As this is the only place (aside from Eureka with 100+ people) It's happening in.

Just found out turning off Screen space ambient occlusion gets rid of this fps drop. I think i found the solution. Turning this off for the encounter has given me solid 60 fps. Going to try an encounter now. So far it seems to be fine, i'm just moving around.

Ok so turning it to Standard laptop solved the fps drops. Again tho, quite strange.... Oh well!

Thank you for the the reply.

On your system, it shows the last update for the graphics drivers were back in January. Please update the graphics drivers as a new one is available.

Hope to see you online!

Thank you, i just noticed that. Doh! I'll update it :) Thanks for the help!

Just tried the update. No changes, but i can at least play the encounter if i set the graphics lower. Just a shame that it's this one trial.

Thanks for the help Dynratygus, i appreciate it.

Rydian, thank you for the reply.

You could also try and change the window size. Try seeing if the fps drops when FFXIV is on windowed mode, full screen or borderless full screen.

Hope to see you online!

I did try that, sadly no change. But it's ok. At least running it on lower graphics helped a bit :) It might just be a certain thing my graphics card isn't agreeing with.