Unexpected Error, Launching Game

After putting in my password and clicking the login button, I get an Unexpected Error message;

Quote:

---

An unexpected error has occured. Exiting FINAL FANTASY XIV 2019_03-14_13:06

nvwgf2.umx.dll+AF195F

nvwgf2.umx.dll+BE30C3

nvwgf2.umx.dll+38053E

nvwgf2.umx.dll+27046D

d3d11.dll+4215B

d3d11.dll+41BB2

dxgi.dll+1A8A9

dxgi.dll+19B56

---

I got a separate error after restoring default settings (same format, just different numbers after the Unexpected Error part), but the game closed before I could copy it.

The game launched just fine before patch 4.56, but I cannot log in after downloading the patch.

I'm currently in the process of reinstalling the game to see if it works.

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\User\Documents
FINAL FANTASY XIV - A Realm Reborn C:\Program Files (x86)\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride *.local


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (17763.rs5_release.180914-1434)
SYSTEM_CPU Intel(R) Core(TM) i5-6600 CPU @ 3.30GHz (4 CPUs), ~3.3GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 4 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS BIOS Date: 10/23/15 12:40:00 Ver: 05.0000B
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16268.328MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 32536.656MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 231.937GB SYSTEM_FREEDISC_SPACE 23.087GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 465.759GB SYSTEM_FREEDISC_SPACE 131.227GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS Intel(R) HD Graphics 530
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP Intel(R) HD Graphics Family
SYSTEM_GRAPHICS_MAKER Intel Corporation
SYSTEM_GRAPHICS_VRAM 128.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8134.164 MB
SYSTEM_GRAPHICS_DAC Internal
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (59Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_8a9535cd18c90bc3\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_8a9535cd18c90bc3\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_8a9535cd18c90bc3\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_8a9535cd18c90bc3\igd12umd64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 25.20.0100.6323
SYSTEM_GRAPHICS_DRIVER_DATE 11/17/2018 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce GTX 970
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY4
SYSTEM_GRAPHICS_CHIP GeForce GTX 970
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 4043.625 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8134.164 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_9db4450b8107f59a\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_9db4450b8107f59a\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_9db4450b8107f59a\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_9db4450b8107f59a\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 25.21.0014.1722
SYSTEM_GRAPHICS_DRIVER_DATE 11/28/2018 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {F2C510B2-B9D8-4E66-A529-CD3D4193BEEA}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.7629
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 10/6/2015 00:00:00
SYSTEM_SOUND Realtek Digital Output (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {709D9F01-7A08-4190-BF04-9E806826433A}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.7629
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 10/6/2015 00:00:00
SYSTEM_SOUND DELL ST2420L (Intel(R) Display Audio)
SYSTEM_SOUND_DEVICE_ID {D2E984CB-A854-424E-84AA-E6E15F4DD81D}
SYSTEM_SOUND_DEVICE_NAME IntcDAud.sys
SYSTEM_SOUND_DRIVER_VERSION 8.20.0000.0922
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/4/2018 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {69B038C0-B9C2-11E7-8001444553540000}
SYSTEM_INPUT_NAME Corsair Gaming SCIMITAR PRO RGB Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 4096 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {69B05FD0-B9C2-11E7-8002444553540000}
SYSTEM_INPUT_NAME Corsair Gaming SCIMITAR PRO RGB Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {69B05FD0-B9C2-11E7-8003444553540000}
SYSTEM_INPUT_NAME Corsair Gaming SCIMITAR PRO RGB Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {69B05FD0-B9C2-11E7-8004444553540000}
SYSTEM_INPUT_NAME Corsair Gaming SCIMITAR PRO RGB Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {5E7B5060-EC65-11E5-8002444553540000}
SYSTEM_INPUT_NAME Saitek Eclipse Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 16 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {5E7B7770-EC65-11E5-8003444553540000}
SYSTEM_INPUT_NAME Saitek Eclipse Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {5E7B7770-EC65-11E5-8004444553540000}
SYSTEM_INPUT_NAME Saitek Eclipse Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {90D35620-B9C3-11E7-8006444553540000}
SYSTEM_INPUT_NAME Corsair composite virtual input device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {994451E0-FD72-11E7-8004444553540000}
SYSTEM_INPUT_NAME Wacom Virtual Hid Driver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 8 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {9944A000-FD72-11E7-8008444553540000}
SYSTEM_INPUT_NAME Wacom Virtual Hid Driver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
boot
Settings
Settings
Unexpected error has occurred. Exiting FFXIV - Mozilla Firefox
Microsoft Edge
Microsoft Edge
Microsoft Edge
Movies & TV
Pathfinder: Kingmaker Companion Quests Walkthrough*— Ostrog - Mozilla Firefox
Movies & TV
Microsoft Store
Microsoft Store
Switch USB


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Adobe Flash Player 32 NPAPI
Bandicam
Bandisoft MPEG-1 Decoder
Battle.net
BitRaider Streaming Client
Google Chrome
NETGEAR A7000 Genie
Mozilla Maintenance Service
MTG Arena
NVIDIA Stereoscopic 3D Driver
OpenAL
Origin
Overwatch
Overwatch Test
Bamboo
Skype version 8.41
Steam
Stencyl
WebTablet IE Plugin
WebTablet Netscape Plugin
WinRAR 5.40 (32-bit)
Yahoo! Toolbar
Yahoo! Messenger
Adobe Creative Suite 6 Design Standard
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Python 3.7.2 Utility Scripts (32-bit)
Microsoft_VC90_CRT_x86
Asus Sonic Suite Plugins
Python 3.7.2 pip Bootstrap (32-bit)
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.50727
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Qualcomm Atheros 11ac Wireless LAN Installer
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.50727
Java 8 Update 151
FINAL FANTASY XIV - A Realm Reborn
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.50727
NETGEAR A7000 Genie
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Python 3.7.2 Tcl/Tk Support (32-bit)
Python 3.7.2 Core Interpreter (32-bit)
Star Wars: The Old Republic
Java Auto Updater
StuffIt Expander 2011 15.0.8
MTG Arena
NVIDIA Photoshop Plug-ins 64 bit
Intel(R) Chipset Device Software
Google Update Helper
Python 3.7.2 Standard Library (32-bit)
Microsoft Visual C++ 2005 Redistributable
Office 15 Click-to-Run Extensibility Component
Office 15 Click-to-Run Localization Component
Microsoft_VC80_CRT_x86
Python 3.7.2 Development Libraries (32-bit)
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Corsair Utility Engine
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
PDF Settings CS6
NowUSeeIt Player
Microsoft Visual C++ 2017 Redistributable (x86) - 14.10.25008
File Identifier
SVLoadSense
Launcher Prerequisites (x64)
Microsoft Visual C++ 2017 x86 Minimum Runtime - 14.10.25008
ASUS Product Register Program
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Flexible Survival
Python 3.7.2 Documentation (32-bit)
Microsoft XNA Framework Redistributable 4.0 Refresh
Python 3.7.2 Executables (32-bit)
Asmedia ASM106x SATA Host Controller Driver
NETGEAR A7000 Genie
Microsoft Visual C++ 2017 x86 Additional Runtime - 14.10.25008
Python 3.7.2 Test Suite (32-bit)
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Realtek High Definition Audio Driver
Microsoft Visual C++ 2017 Redistributable (x64) - 14.10.25008
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
Python Launcher
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.50727
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022
BurnInTest v8.1 Standard
Git version 2.20.1
Microsoft Office Home and Student 2013 - en-us
Logitech Gaming Software 8.83
McAfee Security Scan Plus
Mozilla Firefox 66.0.1 (x64 en-US)
PerformanceTest v8.0
Intel(R) Network Connections 20.2.4001.0
Pathfinder: Kingmaker
McAfee True Key
My Game Long Name
Vulkan Run Time Libraries 1.0.3.0
LauncherSetup
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
SonicRadarSetup
Microsoft Visual C++ 2008 Redistributable - x64 9.0.21022
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Intel® RealSense™ SDK 2014 Runtime (x64): Core
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148
Qualcomm Atheros QCA6174_9377 Bluetooth Suite (64)
Intel(R) Network Connections 20.2.4001.0
Epic Games Launcher Prerequisites (x64)
Logitech Gaming Software
SonicStudioSetup
Bonjour
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
Intel(R) Chipset Device Software
Microsoft Visual C++ 2017 x64 Minimum Runtime - 14.10.25008
Office 15 Click-to-Run Licensing Component
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Update for Windows 10 for x64-based Systems (KB4023057)
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.50727
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
ProductDaemonSetup
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.50727
Microsoft Visual C++ 2005 Redistributable (x64)
Microsoft HEVC Media Extension Installation for Microsoft.HEVCVideoExtension_1.0.2512.0_x64__8wekyb3d8bbwe (x64)
NVIDIA Ansel
NVIDIA 3D Vision Driver 417.22
NVIDIA Control Panel 417.22
NVIDIA Graphics Driver 417.22
NVIDIA GeForce Experience 3.18.0.94
NVIDIA 3D Vision Controller Driver 390.41
NVIDIA Optimus Update 36.0.0.0
NVIDIA PhysX System Software 9.18.0907
NVIDIA Update 36.0.0.0
DisplayDriverAnalyzer
NVIDIA SHIELD Streaming
NVIDIA HD Audio Driver 1.3.38.4
NVIDIA Install Application
NVIDIA ABHub
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVIDIA NetworkService Container
NVAPI Monitor plugin for NvContainer
NVIDIA Session Container
NVIDIA User Container
NVIDIA Display Container
NVIDIA Display Container LS
NVIDIA Display Watchdog Plugin
NVIDIA Display Session Container
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Telemetry Container
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.18.0.94
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.11.1
Microsoft Visual C++ 2017 x64 Additional Runtime - 14.10.25008
NahimicSettingsConfigurator
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
CheckDevicesConfigurator


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe 00002EBC
C:\Program Files (x86)\Corsair\Corsair Utility Engine\CUE.exe 00002F04
C:\Program Files (x86)\Mozilla Firefox\firefox.exe 00002394
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00001544
C:\Program Files (x86)\SAVITECH\SVLoadSense\SVLoadSense.exe 00002918
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 000027E0
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00003628
C:\Program Files (x86)\Steam\Steam.exe 00002B68
C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 000031E0
C:\Program Files\Logitech Gaming Software\LCore.exe 00002A98
C:\Program Files\McAfee Security Scan\3.11.968\SSScheduler.exe 00002A04
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 0000191C
C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe 000017FC
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.41.54.0_x64__kzf8qxf38zg5c\SkypeApp.exe 00002700
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.41.54.0_x64__kzf8qxf38zg5c\SkypeBackgroundHost.exe 000022A0
C:\Program Files\WindowsApps\Microsoft.WindowsStore_11811.1001.18.0_x64__8wekyb3d8bbwe\WinStore.App.exe 00002CDC
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.19031.57.0_x64__8wekyb3d8bbwe\YourPhone.exe 000021E0
C:\Program Files\WindowsApps\Microsoft.ZuneVideo_10.19021.10411.0_x64__8wekyb3d8bbwe\Video.UI.exe 00000D74
C:\Users\User\AppData\Local\Microsoft\OneDrive\OneDrive.exe 00001EE4
C:\WINDOWS\Explorer.EXE 00001984
C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_8a9535cd18c90bc3\igfxEM.exe 000018CC
C:\WINDOWS\System32\svchost.exe 000017EC
C:\WINDOWS\system32\ApplicationFrameHost.exe 00002E4C
C:\WINDOWS\system32\DllHost.exe 000027AC
C:\WINDOWS\system32\MicrosoftEdgeSH.exe 000002E4
C:\WINDOWS\system32\SettingSyncHost.exe 000020B8
C:\WINDOWS\system32\browser_broker.exe 000023D0
C:\WINDOWS\system32\conhost.exe 00002370
C:\WINDOWS\system32\sihost.exe 00001620
C:\WINDOWS\system32\svchost.exe 00001AE8
C:\WINDOWS\system32\taskhostw.exe 000017A8
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 0000169C
C:\Windows\System32\CompPkgSrv.exe 000015E0
C:\Windows\System32\MicrosoftEdgeCP.exe 00000E48
C:\Windows\System32\RuntimeBroker.exe 00003664
C:\Windows\System32\SecurityHealthSystray.exe 000029A4
C:\Windows\System32\smartscreen.exe 000024E4
C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdge.exe 00002B64
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00001D0C
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00001C0C

Update: fully reinstalling worked.

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

This thread will be moved to the 'Closed Concerns' subforum as the issue has been resolved.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.