Changing Forum Display Name

To whom this may concern:

This is in regards to ticket number: 1496791 , which I had submitted 11 days ago. It's received no attention what so ever, not even a confirmation email letting me know that you are looking into it.

I am having an issue that needed not be discussed in an open forum, but I've already contacted Square Enix support to no avail, or have been instructed to post on the forums.

If someone could please look into this issue for me, and respond via email associated with the ticket number that would be greatly appreciated.