Crashing while entering specific instances with no error code
For the past two weeks I have been doing nothing but fixing one issue with FFXIV just so another one pops up, it got to a point where I can't exactly play the game right now other than logging in and doing basic stuff.
I suppose a backstory first is necessary;
I've recently upgraded from a GTX 950 to an RX 580, After which, I've had gray-screen freezes after couple minutes of idling, Which i've eventually fixed by getting rid of the AMD utility and letting the card run as its intended.This was the first day of install so it was natural there'd be troubleshooting.
Afterwards, my game ran perfectly as intended until the next day,I've especially made it not limit the fps when on background, and kept FFXIV on for ~9 hours ,so essentially the card was max load for almost half a day.
Following the next day , after long sessions of gaming (6 to 7 hours of the game being open and running even when AFK.), I would have very random and regular DX11 crashes until i restart my computer, which would fix it for a good amount of time till it happens again.
Now up until this point I'd assume it was the GPU being bad, and i would just return it,
But i didn't exactly want to scratch out any other possibilities, I've ran furmark with my new graphics card for an hour, with no single flickering or crash, or overheating,the card stayed around 60 C without any issues, and i've also played several other titles (Dark Souls 3, Warframe, Nier Automata,etc.)without any form of issue, So I am almost %100 positive that this is an issue with the FFXIV client.
Fed up with this, I've formatted my entire computer, and ran FFXIV again after reinstalling all the drivers and required applications. For the most part, I don't think i've seen any Dx11 crashes again. But there was something new that was far worse.
---
Now on to the problem I am currently having.
Whenever I try to enter the following instances, the game simply stops responding, and basically crashes with no error code, no explanation, basically nothing.
-The Orbonne Monastery
-Alphascape v 1.0 (Savage)
The crash happens in middle of the loading screen, And I am not able to login back to the game until I'm either kicked out or the instance ends and i am returned back to the place I was once again.
The one thing that sucks badly about this is also that, I can't exactly try fixes and test it out without ruining the queues for other players, which is something I really do not wish to do so.
So I pretty much am locked away from doing majority of "end game" content I was doing regularly in this game.
Before Ive formatted my windows and reinstalled the client, I've did Alphascape v 1.0 (Savage) on my new GPU without any issues.
---
The possible solutions I have tried with no success, and some information about my system.
Specs
Intel Core i7 3770 (Non-K)
12 GB Hi-Level 1333 Mhz DDR3 (8+4)
MSI ZH77A-G41 Motherboard
Sapphire NITRO+ RX 580 4GB
Seasonic 620w 80+ Bronze
Hi Level 120 GB SSD (FFXIV's installed here.)
A 500 Gig and a 320 Gig HDD
Windows 10 Pro
Temperature levels are just fine, My i7 is locked, and even so, is cooled by a dual fan Corsair H45.
The gpu temps are just fine aswell, the fan curve keeps it at around 60 degrees.
I have a fresh new client, Doesn't have any third app software running through/with it.
*I am running every component at their stock speeds, no component has ever been tuned with.(Aside from the factory clock speeds of my RX 580.)
-Trying it in DirectX 9.0
-Running the game in windows 7-8 compatibility.
-Getting rid of RivaTuner for the overlay.
-Getting rid of the Windows game overlay.
-Getting rid of the Steam overlay.
-Getting rid of the Discord overlay.
-Removing old drivers with DDU ,Reinstalling
-Downgrading Drivers
-Reinstalling Drivers
-Reinstalling Windows
-Reinstalling FFXIV's Client
-Cranking down the graphics settings to the absolute lowest.
-Installing DirectX manually.
-Try out a single ram stick instead of my admittedly weird config
-Disable iGPU that's being used for the second monitor, just run ffxiv with a single display
-Re-seat gpu
-Run in windowed mode
So far none of these seemed to fix my issue, and this is getting beyond frustrating to a point where it turned the game into idling in one of the main cities or doing old content.
And once again, I restate, I've stress tested the card in applications and played several other games for long periods, so I'm completely positive this isn't an issue about the new GPU being faulty/bad.
---
I'd really appreciate any kind of suggestions or possible solutions.
#Edit1 : Added a few more things I've tried today, didn't work
Crashes entering specific zones has stopped, but still crashing.
So I'm still crashing in the game, while fighting in eureka pyros, o9s, or just standing by myself in Kugane updating my macros. The game has become pretty much unplayable. I even went to the extreme of formatting my hard drives and installing a fresh new install of windows and only had Final Fantasy XIV installed. Even to that extreme I'm still crashing. All my drivers are up to date, I need help figuring this out.
https://i.imgur.com/pfT8pW8.jpg
-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-
MyDocument C:\Users\khalk\OneDrive\Documents
FINAL FANTASY XIV - A Realm Reborn D:\Program Files (x86)\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified
-=-=-=-=-=-=- System Information -=-=-=-=-=-=-
SYSTEM_OS Windows 10 Pro 64-bit (6.2, Build 9200) (17763.rs5_release.180914-1434)
SYSTEM_CPU Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz (8 CPUs), ~3.4GHz
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SYSTEM_BIOS 2104
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SYSTEM_PAGE_FILE 37828.512MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 237.873GB SYSTEM_FREEDISC_SPACE 183.425GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 111.799GB SYSTEM_FREEDISC_SPACE 76.007GB
SYSTEM_STORAGE F:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.512GB SYSTEM_FREEDISC_SPACE 930.136GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1050
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTX 1050
SYSTEM_GRAPHICS_MAKER NVIDIA
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SYSTEM_GRAPHICS_SHARED_VRAM 16354.256 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_21a764822be8dff8\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_21a764822be8dff8\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_21a764822be8dff8\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_21a764822be8dff8\nvldumdx.dll
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SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1050
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP GeForce GTX 1050
SYSTEM_GRAPHICS_MAKER NVIDIA
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SYSTEM_GRAPHICS_SHARED_VRAM 16354.256 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_21a764822be8dff8\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_21a764822be8dff8\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_21a764822be8dff8\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_21a764822be8dff8\nvldumdx.dll
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SYSTEM_GRAPHICS_DRIVER_DATE 2/5/2019 18:00:00
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SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
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SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/8/2016 00:00:00
SYSTEM_SOUND Speakers (2- High Definition Audio Device)
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SYSTEM_SOUND Digital Audio (S/PDIF) (2- High Definition Audio Device)
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SYSTEM_SOUND Digital Audio (S/PDIF) (2- High Definition Audio Device)
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SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
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SYSTEM_INPUT_NAME Razer Mamba Tournament Edition
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-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-
FFXIVLauncher
iTunes
@FrayFray - Discord
Crashing while entering specific instances with no error code - Mozilla Firefox
Mail
Inbox - Hotmail - Mail
Microsoft Store
Microsoft Store
Settings
Settings
Microsoft Edge
Microsoft Edge
Microsoft Edge
NVIDIA GeForce Overlay
-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-
Adobe Flash Player 32 NPAPI
Cisco AnyConnect Secure Mobility Client
KeePass Password Safe 2.41
NVIDIA Stereoscopic 3D Driver
Pidgin
Razer Cortex
Razer Synapse
SeaTools for Windows 1.4.0.7
Steam
Razer Synapse
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Java 8 Update 201
FINAL FANTASY XIV - A Realm Reborn
Microsoft Visual C++ 2015 Redistributable (x86) - 14.0.23918
Java Auto Updater
Avaya one-X Agent - 2.5.11
Softphone 9
Cisco AnyConnect Secure Mobility Client
Microsoft Visual C++ 2015 x86 Minimum Runtime - 14.0.23918
Microsoft Visual C++ 2015 x86 Additional Runtime - 14.0.23918
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.21005
SDC Workbench Version 3
Microsoft XNA Framework Redistributable 4.0 Refresh
Extreme NAC Assessment Agent
Microsoft Visual C++ 2015 Redistributable (x64) - 14.0.23918
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
Mozilla Firefox 65.0.1 (x64 en-US)
Mozilla Maintenance Service
Stardew Valley
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148
Microsoft Visual C++ 2015 x64 Minimum Runtime - 14.0.23918
NVIDIA Ansel
NVIDIA 3D Vision Driver 418.91
NVIDIA Control Panel 418.91
NVIDIA Graphics Driver 418.91
NVIDIA GeForce Experience 3.17.0.126
NVIDIA 3D Vision Controller Driver 390.41
NVIDIA Optimus Update 35.0.0.0
NVIDIA PhysX System Software 9.18.0907
NVIDIA Update 35.0.0.0
DisplayDriverAnalyzer
NVIDIA SHIELD Streaming
NVIDIA HD Audio Driver 1.3.38.13
NVIDIA Install Application
NVIDIA ABHub
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVIDIA NetworkService Container
NVAPI Monitor plugin for NvContainer
NVIDIA Session Container
NVIDIA User Container
NVIDIA Display Container
NVIDIA Display Container LS
NVIDIA Display Watchdog Plugin
NVIDIA Display Session Container
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Telemetry Container
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.17.0.126
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.11.1
VMware Horizon Client
Microsoft Visual C++ 2015 x64 Additional Runtime - 14.0.23918
-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-
C:\Program Files (x86)\Cisco\Cisco AnyConnect Secure Mobility Client\vpnui.exe 00001A60
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe 0000307C
C:\Program Files (x86)\Extreme Networks\NAC Agent\NacAgent.exe 000039F0
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00002948
C:\Program Files (x86)\Razer\Razer Services\Razer Central\CefSharp.BrowserSubprocess.exe 00001708
C:\Program Files (x86)\Razer\Razer Services\Razer Central\Razer Central.exe 00002290
C:\Program Files (x86)\Razer\Razer_Kraken0510_Driver\Drivers\SysAudio\Kraken0510Helper.exe 00003F38
C:\Program Files (x86)\Razer\Synapse3\Service\..\UserProcess\Razer Synapse Service Process.exe 00001978
C:\Program Files (x86)\Razer\Synapse3\WPFUI\Framework\Razer Synapse 3 Host\Razer Synapse 3.exe 00000DD4
C:\Program Files (x86)\Razer\Synapse\RzSynapse.exe 00002F20
C:\Program Files\Mozilla Firefox\firefox.exe 00003C78
C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe 000035EC
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00003ED0
C:\Program Files\WindowsApps\AppleInc.iTunes_12093.3.37141.0_x64__nzyj5cx40ttqa\AMDS32\AppleMobileDeviceHelper.exe 000039E0
C:\Program Files\WindowsApps\AppleInc.iTunes_12093.3.37141.0_x64__nzyj5cx40ttqa\AMDS64\AppleMobileDeviceProcess.exe 000009CC
C:\Program Files\WindowsApps\AppleInc.iTunes_12093.3.37141.0_x64__nzyj5cx40ttqa\VFS\ProgramFilesCommonX86\Apple\Apple Application Support\distnoted.exe 0000093C
C:\Program Files\WindowsApps\AppleInc.iTunes_12093.3.37141.0_x64__nzyj5cx40ttqa\iTunes.exe 0000286C
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.39.180.0_x64__kzf8qxf38zg5c\SkypeApp.exe 0000397C
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.39.180.0_x64__kzf8qxf38zg5c\SkypeBackgroundHost.exe 00003658
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.39.180.0_x64__kzf8qxf38zg5c\SkypeBridge\SkypeBridge.exe 00003BEC
C:\Program Files\WindowsApps\Microsoft.WindowsStore_11811.1001.18.0_x64__8wekyb3d8bbwe\WinStore.App.exe 000023B8
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_2.24.5004.0_x64__8wekyb3d8bbwe\GameBar.exe 00002B98
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.0.20388.0_x64__8wekyb3d8bbwe\YourPhone.exe 00002B8C
C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_16005.11029.20108.0_x64__8wekyb3d8bbwe\HxOutlook.exe 00000EFC
C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_16005.11029.20108.0_x64__8wekyb3d8bbwe\HxTsr.exe 000024B4
C:\Users\khalk\AppData\Local\Discord\app-0.0.304\Discord.exe 00003774
C:\Users\khalk\AppData\Local\Microsoft\OneDrive\OneDrive.exe 0000064C
C:\Users\khalk\AppData\Local\NVIDIA\NvBackend\ApplicationOntology\NvOAWrapperCache.exe 00002D34
C:\Users\khalk\AppData\Local\NVIDIA\NvBackend\ApplicationOntology\OAWrapper.exe 0000390C
C:\Windows\Explorer.EXE 00002CC4
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00003A9C
C:\Windows\System32\CompPkgSrv.exe 000000E8
C:\Windows\System32\DataExchangeHost.exe 00000FC4
C:\Windows\System32\MicrosoftEdgeCP.exe 000025D0
C:\Windows\System32\RuntimeBroker.exe 00000D3C
C:\Windows\System32\SecurityHealthSystray.exe 000002C0
C:\Windows\System32\SystemSettingsBroker.exe 00002E4C
C:\Windows\System32\smartscreen.exe 000028F8
C:\Windows\System32\svchost.exe 00003218
C:\Windows\SystemApps\InputApp_cw5n1h2txyewy\WindowsInternal.ComposableShell.Experiences.TextInput.InputApp.exe 000024E8
C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdge.exe 00002480
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\RemindersServer.exe 00002090
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00002B24
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 000035FC
C:\Windows\system32\ApplicationFrameHost.exe 00002B74
C:\Windows\system32\DllHost.exe 00002C88
C:\Windows\system32\MicrosoftEdgeSH.exe 00003CA4
C:\Windows\system32\SettingSyncHost.exe 00001B50
C:\Windows\system32\backgroundTaskHost.exe 000028CC
C:\Windows\system32\browser_broker.exe 000039F8
C:\Windows\system32\conhost.exe 000037F4
C:\Windows\system32\sihost.exe 000001C8
C:\Windows\system32\svchost.exe 00003ECC
C:\Windows\system32\taskhostw.exe 000003C0
D:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00002140
D:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00001E40
F:\Program Files (x86)\Steam\Steam.exe 00000F78
F:\Program Files (x86)\Steam\bin\cef\cef.win7\steamwebhelper.exe 00002FB0
