Problem with custom delivery

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Date & Time: 1/29/2019 10:57 AM eastern
Frequency: N/A
World name: Mateus
Character name: Adrean Dragonstar
Retainer name: N/A
NPC name: Zhloe Aliapoh
Monster name: N/A
Class/Level: Alchemist level 57
Party or solo: Solo
In-game time: 1:20
Area and coordinates: Idylshire x4.7 y6.7
Housing: N/A
Steps:
1. Create a Coerthan Souvenir
2. Try to turn in the custom delivery
3. Told you don't have the item when you do.

You need to make a collectible of high enough quality, not just the item. Turn on collectible synthesis.