FC Roster Not Working Correctly

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Date & Time: 1/16 1pm EST
Frequency: constant
World name: Zalera
Character name: Pannzer Cerise

The ingame FC Roster is not showing current/correct data. FC size is over 400 so we have 3 tabs. The first tab - shows online people and some offline. The 2nd and 3rd tab - show almost exactly what the first tab is showing - minus the online people. We actively purge our FC roster - and keep an active community - this is almost impossible to do right now, as I cant see how long people have been offline. When will this be addressed? The issue was first noticed on or about 1/14