90001/90002 disconnects without network problems.

When submitting a bug report, please use the below template and thoroughly fill out the necessary information.

Date & Time: December 2018 - January 2019
Frequency: Every few hours
World name: Behemoth
Character name: Kashiko Matsuomoto
Retainer name: N/A
NPC name: N/A
Monster name: N/A
Class/Level: N/A
Party or solo: N/A
In-game time: N/A
Area and coordinates: N/A
Housing: N/A
Steps:
Game randomly disconnects with 90001 or 90002 error.

Connection Specs
- Type of internet connection/provider:

Comcast Cable, 200Mbps

Connection and equipment has been diagnosed and examined by Comcast staff with no issues observed.

I ran a continous traceroute between my computer and the server ip (retrieved by examining network logs in resource manager on Win10). There is 0 packet loss between myself, and ping times are stable. No packet loss in traceroute when game disconnects. I believe this indicates no network issue or routing issue.

I tried port forwarding from the router with no improvement. Universal plug and play is enabled on the router.

Based on these diagnosis, I am suspecting a bug in the client, or incompatibility with drivers/hardware.


- Modem maker/model number: Nighthawk R7000P

■ PC Specs

To obtain the system information, open the FFXIV launcher and select Config → System Information → Display.

-=-=-=-=- System Information -=-=-=-=-


-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\jeffs\Documents
FINAL FANTASY XIV - A Realm Reborn D:\Other\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Pro 64-bit (6.2, Build 9200) (17763.rs5_release.180914-1434)
SYSTEM_CPU Intel(R) Core(TM) i7-9700K CPU @ 3.60GHz (8 CPUs), ~3.6GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 8
SYSTEM_BIOS 0602
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16303.313MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 18735.313MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 465.160GB SYSTEM_FREEDISC_SPACE 299.841GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.496GB SYSTEM_FREEDISC_SPACE 314.581GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce RTX 2080
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce RTX 2080
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 8010.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8151.656 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 2560 x 1440 (32 bit) (120Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_01c064f3d89f92be\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_01c064f3d89f92be\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_01c064f3d89f92be\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_01c064f3d89f92be\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 25.21.0014.1735
SYSTEM_GRAPHICS_DRIVER_DATE 12/10/2018 16:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Digital Audio (S/PDIF) (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {8F7CCA38-C656-489E-B2AA-5340E40C1E2D}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.17763.0001
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/14/2018 00:00:00
SYSTEM_SOUND ROG PG279Q (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {6B0C12B4-E64B-4FE5-A547-D5C67681B6D8}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.03.0038.0004
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 10/22/2018 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {AB68A650-F4CF-11E8-8002444553540000}
SYSTEM_INPUT_NAME NZXT USB Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {AB687F40-F4CF-11E8-8001444553540000}
SYSTEM_INPUT_NAME Razer Mamba Tournament Edition
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {AB6DFD80-F4CF-11E8-8003444553540000}
SYSTEM_INPUT_NAME Razer Mamba Tournament Edition
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {AB6E2490-F4CF-11E8-8004444553540000}
SYSTEM_INPUT_NAME Razer Mamba Tournament Edition
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {AB6E2490-F4CF-11E8-8005444553540000}
SYSTEM_INPUT_NAME Razer BlackWidow Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {AB6E4BA0-F4CF-11E8-8006444553540000}
SYSTEM_INPUT_NAME Razer Mamba Tournament Edition
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {AB6E4BA0-F4CF-11E8-8007444553540000}
SYSTEM_INPUT_NAME Razer BlackWidow Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {AB6E4BA0-F4CF-11E8-8008444553540000}
SYSTEM_INPUT_NAME Razer BlackWidow Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {AB6E99C0-F4CF-11E8-8009444553540000}
SYSTEM_INPUT_NAME NZXT USB Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {AB6E99C0-F4CF-11E8-800A444553540000}
SYSTEM_INPUT_NAME Razer BlackWidow Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {AB6E99C0-F4CF-11E8-800B444553540000}
SYSTEM_INPUT_NAME AURA MOTHERBOARD
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Razer Central
SettingsWindow
Razer Synapse
NVIDIA GeForce Overlay


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

MSI Afterburner 4.5.0
Battle.net
Destiny 2
Diablo III
Dropbox
Google Chrome
Hakchi2 CE
Hearthstone
Heroes of the Storm
MusicBee 3.2
NVIDIA Stereoscopic 3D Driver
Origin
Overwatch
PingPlotter 5
Razer Chroma SDK
Razer Synapse
RivaTuner Statistics Server 7.2.0
StarCraft
StarCraft II
Steam
SumatraPDF
The Elder Scrolls Online
Uplay
WinPcap 4.1.3
Wireshark 2.6.5 64-bit
World of Warcraft
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Dropbox Update Helper
Epic Games Launcher
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
FINAL FANTASY XIV - A Realm Reborn
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Microsoft Games for Windows - LIVE Redistributable
Dragon Age™ II
Microsoft Visual C++ 2017 Redistributable (x86) - 14.13.26020
Google Update Helper
Microsoft Visual C++ 2005 Redistributable
GOG Galaxy
Microsoft Visual C++ 2017 Redistributable (x64) - 14.13.26020
Microsoft Visual C++ 2017 x86 Additional Runtime - 14.13.26020
Microsoft Visual C++ 2017 x86 Minimum Runtime - 14.13.26020
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Monitor Asset Manager
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Launcher Prerequisites (x64)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.21005
Dragon Age™: Inquisition
PingPlotter 5
Intel(R) Chipset Device Software
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
7-Zip 18.05 (x64)
CPUID CPU-Z 1.87
Eden Server
Guild Wars 2
Mozilla Firefox 64.0 (x64 en-US)
Mozilla Maintenance Service
Notepad++ (64-bit x64)
Microsoft Office 365 - en-us
The Elder Scrolls III: Morrowind
The Banner Saga
STAR WARS™: Knights of the Old Republic™
Mega Man Legacy Collection
Tales of Symphonia
Divinity: Original Sin Enhanced Edition
DARK SOULS™ III
Kingdom Come: Deliverance
Rise of the Tomb Raider
Conan Exiles
Synergy (64-bit)
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Microsoft Visual C++ 2017 x64 Minimum Runtime - 14.13.26020
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Intel(R) Chipset Device Software
Epic Games Launcher Prerequisites (x64)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
Office 16 Click-to-Run Licensing Component
Office 16 Click-to-Run Extensibility Component
Office 16 Click-to-Run Localization Component
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
NVIDIA Ansel
NVIDIA 3D Vision Driver 417.35
NVIDIA Control Panel 417.35
NVIDIA Graphics Driver 417.35
NVIDIA GeForce Experience 3.16.0.140
NVIDIA 3D Vision Controller Driver 390.41
NVIDIA Optimus Update 34.0.0.0
NVIDIA PhysX System Software 9.18.0907
NVIDIA Update 34.0.0.0
DisplayDriverAnalyzer
NVIDIA SHIELD Streaming
NVIDIA HD Audio Driver 1.3.38.4
NVIDIA Install Application
NVIDIA NGX 1.2.9
NVIDIA ABHub
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVIDIA NetworkService Container
NVAPI Monitor plugin for NvContainer
NVIDIA Session Container
NVIDIA User Container
NVIDIA Display Container
NVIDIA Display Container LS
NVIDIA Display Watchdog Plugin
NVIDIA Display Session Container
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Telemetry Container
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.16.0.140
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA USBC Driver 1.1.22.831
NVIDIA Virtual Audio 4.11.1
Microsoft Visual C++ 2017 x64 Additional Runtime - 14.13.26020
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Dropbox\Client\Dropbox.exe 00003A68
C:\Program Files (x86)\Dropbox\Client\QtWebEngineProcess.exe 00003D20
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00006DEC
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00002A2C
C:\Program Files (x86)\Origin\Origin.exe 00003168
C:\Program Files (x86)\Origin\QtWebEngineProcess.exe 0000363C
C:\Program Files (x86)\Razer\Razer Services\Razer Central\CefSharp.BrowserSubprocess.exe 000039F0
C:\Program Files (x86)\Razer\Razer Services\Razer Central\Razer Central.exe 00003754
C:\Program Files (x86)\Razer\Synapse3\Service\..\UserProcess\Razer Synapse Service Process.exe 00001BE4
C:\Program Files (x86)\Razer\Synapse3\WPFUI\Framework\Razer Synapse 3 Host\Razer Synapse 3.exe 00003674
C:\Program Files\Malwarebytes\Anti-Malware\mbamtray.exe 00002620
C:\Program Files\Mozilla Firefox\firefox.exe 00001120
C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe 00003198
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00000E68
C:\Program Files\WindowsApps\AppleInc.iTunes_12092.6.37131.0_x64__nzyj5cx40ttqa\AMDS64\AppleMobileDeviceProcess.exe 00003830
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.36.52.0_x64__kzf8qxf38zg5c\SkypeApp.exe 0000246C
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.36.52.0_x64__kzf8qxf38zg5c\SkypeBackgroundHost.exe 00002464
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.36.52.0_x64__kzf8qxf38zg5c\SkypeBridge\SkypeBridge.exe 000029A8
C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2018.18112.17430.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe 000045A4
C:\Program Files\WindowsApps\Microsoft.WindowsCalculator_10.1811.3241.0_x64__8wekyb3d8bbwe\Calculator.exe 000043FC
C:\Program Files\WindowsApps\Microsoft.WindowsStore_11810.1001.12.0_x64__8wekyb3d8bbwe\WinStore.App.exe 00003B50
C:\Program Files\WindowsApps\Microsoft.ZuneVideo_10.18102.12011.0_x64__8wekyb3d8bbwe\Video.UI.exe 00002D04
C:\Users\jeffs\AppData\Local\Discord\app-0.0.301\Discord.exe 00002558
C:\Users\jeffs\AppData\Local\Microsoft\OneDrive\OneDrive.exe 00003120
C:\Users\jeffs\AppData\Roaming\Dashlane\Dashlane.exe 00003204
C:\Users\jeffs\AppData\Roaming\Dashlane\DashlanePlugin.exe 000034D0
C:\Users\jeffs\AppData\Roaming\Telegram Desktop\Telegram.exe 0000362C
C:\Windows\Explorer.EXE 00001EC8
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00004238
C:\Windows\System32\CompPkgSrv.exe 00002D4C
C:\Windows\System32\GameBarPresenceWriter.exe 00003DFC
C:\Windows\System32\MicrosoftEdgeCP.exe 00000DCC
C:\Windows\System32\RuntimeBroker.exe 00004CBC
C:\Windows\System32\SecurityHealthSystray.exe 00002E0C
C:\Windows\System32\smartscreen.exe 00002C20
C:\Windows\SystemApps\InputApp_cw5n1h2txyewy\WindowsInternal.ComposableShell.Experiences.TextInput.InputApp.exe 00000E40
C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 00002668
C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdge.exe 0000296C
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 0000226C
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00002184
C:\Windows\system32\ApplicationFrameHost.exe 00001EEC
C:\Windows\system32\DllHost.exe 00000C30
C:\Windows\system32\MicrosoftEdgeSH.exe 00004338
C:\Windows\system32\SettingSyncHost.exe 000024B8
C:\Windows\system32\SndVol.exe 00007844
C:\Windows\system32\backgroundTaskHost.exe 00008D20
C:\Windows\system32\browser_broker.exe 00001F40
C:\Windows\system32\conhost.exe 00002A90
C:\Windows\system32\sihost.exe 00000754
C:\Windows\system32\svchost.exe 000029DC
C:\Windows\system32\taskhostw.exe 00001A90
D:\Other\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00008C68
D:\Other\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00008E94
D:\Other\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv_dx11.exe 00001954

-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-