I suddenly got a strange unexpected error with the following messages:
ffxiv.exe+16E6F4
ffxiv.exe+1725A2
ffxiv.exe+171EDB
ffxiv.exe+171621
ffxiv.exe+16CB0F
ffxiv.exe+DB9AB5
KERNEL32.DLL+18484
ntdll.dll+63AB8
what's particularly strange as this is only happening to one of my alts. I tried logging onto different characters and they're fine, just not this one. Plus I could play as normal at first, it was when I completed the 2019 heavensturn quest, did I get the error, and now I can't login onto this character at all.
I tried searching for each error and I don't know if anybody has gotten them before? anyone have any idea?
very specific unexpected error?
Printable View
-
01-01-2019, 03:40 AMcatatovery specific unexpected error?
-
01-01-2019, 12:03 PMcatato
ok so i went to sleep and tried again this morning.. and i get no error now waah? @m@
-
01-03-2019, 10:44 AMEinmimiria
Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.
I apologize for the delay in my response. Have you received this error again since this last post?
If so, what have you tried so far in order to alleviate it? Did the error message change at all?
We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV! -
01-04-2019, 11:46 PMcatato
I actually got the same error again on a different character today. But I noticed this only happens when I'm in the aftcastle area in limsa lominsa.
I did not do anything to try and fix it as I have no idea how, I just waited a bit, then tried logging in again and hoped I won't crash. -
01-05-2019, 04:25 AMEinmimiria
Thank you for the reply catato.
So if you were to teleport away from that area, you wouldn't experience the crash?
Can you submit a Final Fantasy XIV system report? Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.'
You may want to try updating your graphics card drivers if you haven't already. If the crash only happens in that one spot, you may want to try and reinstall the game.
We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV! -
01-05-2019, 05:01 AMMurruYou are not the only one. I have also received this same error message. I put in a ticket and no one has replied to the ticket yet either. Been a few days, but it is my only character I play, so I find this to be unfair as my character is completely locked out now because of this error message.Quote:
Originally Posted by catato
-
01-08-2019, 03:19 AMDynratygus
Murru thank you for the reply!
Could you create your own thread and provide the following:
- Screen shot of error message
- System Report ('Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.')
Hope to see you online! -
01-11-2019, 07:05 PMcatatosorry for late reply, but yes it is fine once I teleported away, I do not crash in other areas. But, I have been back to limsa lominsa again since and it's fine then.. so not really sure what's the problem anymore!Quote:
Originally Posted by Einmimiria
not sure if this is still helpful right now, but this is my system info:
Quote:
-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-
MyDocument C:\Users\Catato\Documents
FINAL FANTASY XIV - A Realm Reborn C:\Program Files (x86)\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 3
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified
-=-=-=-=-=-=- System Information -=-=-=-=-=-=-
SYSTEM_OS Windows 10 Home Single Language 64-bit (6.2, Build 9200) (17134.rs4_release.180410-1804)
SYSTEM_CPU Intel(R) Core(TM) i7-4720HQ CPU @ 2.60GHz (8 CPUs), ~2.6GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS V1.11
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 8115.273MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 12211.273MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 914.949GB SYSTEM_FREEDISC_SPACE 164.391GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS Intel(R) HD Graphics 4600
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP Intel(R) HD Graphics Family
SYSTEM_GRAPHICS_MAKER Intel Corporation
SYSTEM_GRAPHICS_VRAM 2019.875 MB
SYSTEM_GRAPHICS_SHARED_VRAM 4057.637 MB
SYSTEM_GRAPHICS_DAC Internal
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igd12umd64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 20.19.0015.4549
SYSTEM_GRAPHICS_DRIVER_DATE 11/10/2016 08:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce GTX 860M
SYSTEM_GRAPHICS_DEVICE Unknown
SYSTEM_GRAPHICS_CHIP GeForce GTX 860M
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 6077 MB
SYSTEM_GRAPHICS_SHARED_VRAM SYSTEM_UNKNOWN
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE Unknown
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nvacwu.inf_amd64_9d2734742a07f3cf\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvacwu.inf_amd64_9d2734742a07f3cf\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvacwu.inf_amd64_9d2734742a07f3cf\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvacwu.inf_amd64_9d2734742a07f3cf\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 22.21.0013.8205
SYSTEM_GRAPHICS_DRIVER_DATE 5/1/2017 08:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
SYSTEM_GRAPHICS_PIXEL_SHADER
SYSTEM_GRAPHICS_VERTEX_TEXTURE
SYSTEM_SOUND Speakers (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {D14F121B-F370-4111-A001-2F3342A312C8}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.7535
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 6/16/2015 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {078B0B00-DCBD-11E4-8001444553540000}
SYSTEM_INPUT_NAME
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0794A7F0-DCBD-11E4-8002444553540000}
SYSTEM_INPUT_NAME
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {48A11730-5B44-11E7-8003444553540000}
SYSTEM_INPUT_NAME ASUS Touchpad
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {48AB9E80-5B44-11E7-8006444553540000}
SYSTEM_INPUT_NAME ASUS Touchpad
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {48BDC6F0-5B44-11E7-8008444553540000}
SYSTEM_INPUT_NAME ASUS Touchpad
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0794F610-DCBD-11E4-8004444553540000}
SYSTEM_INPUT_NAME Launch Manager Wireless Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0794F610-DCBD-11E4-8006444553540000}
SYSTEM_INPUT_NAME Launch Manager Wireless Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {07951D20-DCBD-11E4-8007444553540000}
SYSTEM_INPUT_NAME
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-
very specific unexpected error? - Google Chrome
FFXIVLauncher
#general - Discord
Skype
Sticky Notes
-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-
Adobe Creative Cloud
Adobe Flash Player 28 NPAPI
Adobe Photoshop CS2
Avira Antivirus
Avira Phantom VPN
Battle.net
Clean Master
Google Chrome
Guild Wars 2
CyberLink PhotoDirector 3
CyberLink PowerDirector 10
Blade & Soul
Lazy Nezumi Pro 17.08.04.1715
LogMeIn Hamachi
Mozilla Maintenance Service
Mudfish Cloud VPN v4.4.6
Open Broadcaster Software
Origin
Overwatch
Overwatch Test
Plex Home Theater
Skype version 8.36
Steam
Borderlands: The Pre-Sequel
Don't Starve Together Beta
Battleborn Closed Technical Test
Borderlands 2
Left 4 Dead 2
TeamSpeak 3 Client
VLC media player
WebTablet FB Plugin 32 bit
WildStar
WildTangent Games
Game Explorer Categories - genres
Game Explorer Categories - main
Trinklit Supreme
Zuma's Revenge
King Oddball
Polar Bowler 1st Frame
Lost in Night
Aloha TriPeaks
The Chronicles of Emerland Solitaire
Inspector Magnusson - Murder on the Titanic
LUXOR Evolved
Governor of Poker 2 Premium Edition
Magic Academy
Farm to Fork Collector's Edition
Yahoo Search Set
Microsoft_VC90_ATL_x86
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Microsoft_VC90_CRT_x86
Microsoft_VC80_ATL_x86
Intel® CCF Manager
abFiles
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
System Requirements Lab Detection
Microsoft XNA Framework Redistributable 3.1
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Adobe Photoshop CS2
Java 8 Update 131
FINAL FANTASY XIV - A Realm Reborn
Update Installer for WildTangent Games App
Intel(R) Wireless Bluetooth(R)
Qualcomm Atheros 61x4 Wireless LAN&Bluetooth Installer
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
CyberLink PhotoDirector 3
NVIDIA PhysX
Java Auto Updater
ASUS Smart Gesture
Realtek Card Reader
Google Update Helper
Microsoft_VC90_MFC_x86
Livestream Procaster
Microsoft Visual C++ 2015 x86 Additional Runtime - 14.0.24215
Gyazo 3.4.1.0
WildTangent Games App
Microsoft Visual C++ 2005 Redistributable
Intel(R) Update Manager
Microsoft Visual C++ 2005 Redistributable
Adobe Photoshop CS6
Adobe Stock Photos 1.0
Microsoft Visual C++ 2005 Redistributable
Realtek Ethernet Controller Driver
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729
CLIP STUDIO PAINT 1.5.4
Adobe Common File Installer
Avira
Microsoft Office
Microsoft_VC80_CRT_x86
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Dual-Core Optimizer
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Acer Portal
PDF Settings CS5
Visual Studio 2010 SP1 Runtime x86
CyberLink PowerDirector 10
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
abPhoto
Acer Video Player
Microsoft_VC90_MFCLOC_x86
Adobe Bridge 1.0
Microsoft Visual C++ 2015 x86 Minimum Runtime - 14.0.24215
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
LogMeIn Hamachi
PDF Settings CS6
puush
ASUS Share Link
Blade & Soul
abDocs
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Arc
Microsoft_VC80_MFC_x86
Intel(R) Chipset Device Software
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Foxit PhantomPDF
XSplit Broadcaster
Microsoft XNA Framework Redistributable 4.0 Refresh
Microsoft_VC80_MFCLOC_x86
Microsoft Visual C++ 2015 Redistributable (x64) - 14.0.24215
Adobe InDesign CC 2015
abDocs Office AddIn
Microsoft Visual C++ 2015 Redistributable (x86) - 14.0.24215
CLIP STUDIO PAINT
Adobe Help Center 1.0
abMedia
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Intel(R) Processor Graphics
Realtek High Definition Audio Driver
OnTopReplica
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Avira
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
Amazon 1Button App
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022
Windows Driver Package - Intel Corporation (iaStorA) HDC (04/10/2017 14.8.16.1063)
Windows Driver Package - Intel (MEIx64) System (10/03/2017 11.7.0.1045)
Windows Driver Package - ASUS Tek. Corporation (ATP) Mouse (09/25/2015 7.0.0.9)
Windows Driver Package - Intel Corporation (iaStorA) SCSIAdapter (04/10/2017 14.8.16.1063)
CDisplayEx 1.10.29
Clownfish Voice Changer
McAfee Security Scan Plus
Mozilla Firefox 60.0.2 (x64 en-US)
Wacom
Dishonored
Kentucky Route Zero
FINAL FANTASY X/X-2 HD Remaster
FINAL FANTASY IX
Stardew Valley
HIVESWAP: ACT 1
Vulkan Run Time Libraries 1.0.42.1
Wacom Tablet
WebTablet FB Plugin 64 bit
WinRAR 5.21 (64-bit)
Acer Recovery Management
Intel(R) Management Engine Components
Acer User Experience Improvement Program Framework
Intel(R) Management Engine Components
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Microsoft_VC80_MFCLOC_x86_x64
Java 8 Update 131 (64-bit)
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Intel® Trusted Connect Service Client
Microsoft_VC80_CRT_x86_x64
Mishira
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148
Acer Explorer Agent
Microsoft Visual C++ 2015 x64 Minimum Runtime - 14.0.24215
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Backup and Sync from Google
Krita Desktop (x64) 2.9.4.7
Dolby Digital Plus Home Theater
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
Microsoft_VC90_ATL_x86_x64
Microsoft_VC90_MFCLOC_x86_x64
Acer Power Management
Microsoft_VC80_ATL_x86_x64
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Microsoft_VC90_CRT_x86_x64
Acer User Experience Improvement Program App Monitor Plugin
Intel(R) Chipset Device Software
Update for Windows 10 for x64-based Systems (KB4023057)
Acer Care Center
Microsoft_VC90_MFC_x86_x64
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
STCServ
Microsoft Visual C++ 2005 Redistributable (x64)
Microsoft HEVC Media Extension Installation for Microsoft.HEVCVideoExtension_1.0.2512.0_x64__8wekyb3d8bbwe (x64)
Ansel
NVIDIA Control Panel 382.05
NVIDIA GeForce Experience 2.5.15.46
NVIDIA Optimus Update 2.5.15.46
NVIDIA Update 2.5.15.46
NVIDIA LED Visualizer 1.0
SHIELD Streaming
NVIDIA GeForce Experience Service
NVIDIA Install Application
NVIDIA Network Service
NVIDIA Display Container
NVIDIA Display Container LS
NVIDIA Display Watchdog Plugin
NVIDIA Display Session Container
NVIDIA ShadowPlay 2.5.15.46
SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 1.2.31
Acer Launch Manager
Acer Quick Access
Intel(R) Management Engine Components
Microsoft_VC80_MFC_x86_x64
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
Intel® CCF Manager
Microsoft Visual C++ 2015 x64 Additional Runtime - 14.0.24215
Visual Studio 2010 SP1 Runtime x64
-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-
C:\Program Files (x86)\ASUS\ASUS Smart Gesture\AsTPCenter\x64\AsusSGPlusBTServer64.exe 0000299C
C:\Program Files (x86)\ASUS\ASUS Smart Gesture\AsTPCenter\x64\AsusSmartGestureDetector64.exe 0000326C
C:\Program Files (x86)\ASUS\ASUS Smart Gesture\AsTPCenter\x64\AsusTPCenter.exe 00002560
C:\Program Files (x86)\ASUS\ASUS Smart Gesture\AsTPCenter\x64\AsusTPLoader.exe 000003F8
C:\Program Files (x86)\Acer\Acer Portal\InfoCollect.exe 00000FDC
C:\Program Files (x86)\Acer\abDocs\abDocsDllLoader.exe 00002FF4
C:\Program Files (x86)\Acer\abDocs\abDocsDllLoaderMonitor.exe 000021FC
C:\Program Files (x86)\Avira\Antivirus\avgnt.exe 00002AC0
C:\Program Files (x86)\Avira\Launcher\Avira.Systray.exe 00001E5C
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00000828
C:\Program Files (x86)\Gyazo\GyStation.exe 00002CC8
C:\Program Files (x86)\Microsoft\Skype for Desktop\Skype.exe 00002404
C:\Program Files (x86)\NVIDIA Corporation\Update Core\NvBackend.exe 000026E0
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00002A80
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00003DA0
C:\Program Files (x86)\Steam\Steam.exe 00002ED0
C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 00000B90
C:\Program Files\Acer\Acer Power Management\ePowerTray.exe 000020A8
C:\Program Files\Acer\Acer Power Management\ePowerWinMonitor.exe 00000708
C:\Program Files\Dolby Digital Plus\ddp.exe 00001E04
C:\Program Files\Google\Drive\googledrivesync.exe 00002DB4
C:\Program Files\Intel\ConnectCenter\bin\CCFManager.exe 00002FFC
C:\Program Files\NVIDIA Corporation\Display\nvtray.exe 00001988
C:\Program Files\Realtek\Audio\HDA\RAVBg64.exe 00002A4C
C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe 00000D30
C:\Program Files\Tablet\Pen\Pen_TabletUser.exe 000002A8
C:\Program Files\Tablet\Wacom\Wacom_TabletUser.exe 00000430
C:\Program Files\Windows Defender\MSASCuiL.exe 0000066C
C:\Program Files\WindowsApps\Microsoft.MicrosoftStickyNotes_3.1.46.0_x64__8wekyb3d8bbwe\Microsoft.Notes.DesktopBridge.exe 00002600
C:\Program Files\WindowsApps\Microsoft.MicrosoftStickyNotes_3.1.46.0_x64__8wekyb3d8bbwe\Microsoft.Notes.exe 00001258
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.36.52.0_x64__kzf8qxf38zg5c\SkypeApp.exe 00000810
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.36.52.0_x64__kzf8qxf38zg5c\SkypeBackgroundHost.exe 00002B98
C:\Users\Catato\AppData\Local\Discord\app-0.0.301\Discord.exe 000027BC
C:\Users\Catato\AppData\Local\Microsoft\BingSvc\BingSvc.exe 00002E90
C:\Users\Catato\games\DS4Windows\DS4Windows.exe 00002F94
C:\WINDOWS\Explorer.EXE 00001DA4
C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 000021C8
C:\WINDOWS\system32\igfxEM.exe 00002268
C:\WINDOWS\system32\igfxHK.exe 00002280
C:\WINDOWS\system32\igfxTray.exe 000022BC
C:\WINDOWS\system32\igfxext.exe 00002118
C:\WINDOWS\system32\wbem\unsecapp.exe 00001AC4
C:\Windows\System32\RuntimeBroker.exe 00003C18
C:\Windows\System32\smartscreen.exe 000005C0
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00001F40
c:\windows\system32\sihost.exe 00001864
c:\windows\system32\svchost.exe 00002D0C
c:\windows\system32\taskhostw.exe 00001278