Lost retainers when transfering

hi i have a major problem which concerns my account with my retainers.... 6months ago i transfered from phoenix to lousoix but a major problem happened which cause me to quit the game for a total of 6months

but anyway i lost both my original retainers from phoenix.... so i lost all event items/sub rewards/ mogstation items and a bunch of gear which i used to glamour a lot.... even lost my yuna outfit from fanfest D:

when i got to lousoix my retainers was not there and waited a few days for them to appear but they didnt... so i was forced to make 2 new retainers

i have made a few gm reports about my issue but none cannot fix it and they asked me to make a forum post to see if it can be fixed

please help a little lalafell out with lost items

Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

Unfortunately the issue you are describing is something we are not able to assist with in the Technical Support Forums. In order to receive proper assistance with the issue, you will need to post in the " In Game Bugs" Forum.

To assist with getting the proper help, this thread will be moved to the " In Game Bugs" Forum.

Hope you see you online!

Hello Yhisa,

Thank you for posting about the issue you are having with the White Lines - Addendum. In order to investigate this further, we need some additional information from you. Please fill out the template below with as much information as possible and please submit a new thread with it. Once we receive this information, we will continue to investigate this issue for you. Thanks again for posting.

Bug Summary:

Date & Time bug occurred (Please indicate timezone):
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Retainer name:
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Thank you for your patience, and best wishes to you.
FINAL FANTASY XIV Game Master Team