Further Ruin status not refreshed with new procs when an existing FR status is active

Date & Time: 27/11/2018
Frequency: Always
World name: Exodus
Character name: Nemekh Kinryuu
Retainer name: Naubi
NPC name: Any monster
Monster name: Any
Class/Level: SMN
Party or solo: Either
In-game time: Any
Area and coordinates: Anywhere
Housing: Shirogane, Ward 12

4 months after this was first posted it was listed as having insufficient information. I come with more. Attempt round 2.

Steps:
1. Be a level 68+ Summoner with any pet performing actions out
2. Obtain the Further Ruin status to enable Ruin IV use by using pet actions
3. Use Enkindle to have it on cooldown (180s)
4. Observe how the Further Ruin debuff only ticks down from 30s to 0, but the dial timer on Enkindle can visibly jump enough to show Further Ruin procs (Enhanced Enkindle trait) still occur even if the remaining status duration does not show it

The following trait explicitly states that Enhanced Enkindle only reduces the cooldown by 10 seconds when a Further Ruin proc happens:

https://cdn.discordapp.com/attachmen...d_enkindle.PNG

Ruin II only replaces with Ruin IV when a Further Ruin status proc occurs and is active.

Please see from my own recorded footage:

• Further Ruin status + duration remaining
• Hotbar 1 Action Slot 10: Enkindle

There is a visible jump in Enkindle's recast but the Further Ruin status duration does not refresh.

Abnormal proc status behaviour:
https://www.twitch.tv/videos/341531388?t=17s
https://www.twitch.tv/videos/341531388?t=31s

Status fades, then a lucky proc refreshes it. Cooldown timer on Enkindle still jumps 10s. All is as intended:
https://www.twitch.tv/videos/341531388?t=38s

Back to the abnormal behaviour:
https://www.twitch.tv/videos/341531388?t=59s

Note that all other player procs in the game refresh with a new duration when a new proc happens. Any RDM proc. Any MCH proc. Thunder Cloud and Fire Starter. Even the original 20% Spell Speed buff proc SMN (and SCH) used to have before Further Ruin. The problem is that Further Ruin does not apply a new status with a new proc.

This test can even be a sic pet, AFK and watch the abnormal behaviour unfold situation.

I could go on with recording, I could also log over a very long time that with a 15% proc rate on pet actions that when you account for Bahamut and all Egi actions your expected Further Ruin incidence is ~3.4 per minute and that when you tally the total Further Ruins you obtain without casting any Ruin IVs you will end up with < 2 per minute because the status can never be more than 2 * 30s / minute.

However, my time is limited and I'm a bit perturbed that it was shelved as "insufficient information" when verily I could have provided more specific data on request in the same original thread instead of having to make a new thread. We document and test these things out rigorously, however unless clarified as to what would be sufficient information, simply stating "based on the information provided, we were unable to successfully investigate you concern" alone is disheartening especially after 4 months.

Connection Specs
- Type of internet connection/provider: British Telecom
- Modem maker/model number: Homehub 3

■ PC Specs

-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 7 Ultimate 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.150202-1526)
SYSTEM_CPU Intel(R) Core(TM) i5-2400 CPU @ 3.10GHz (4 CPUs), ~3.1GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 4 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS BIOS Date: 06/02/11 18:56:45 Ver: 04.06.04
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 12200.641MB
SYSTEM_VIRTUAL_MEMORY 8388607.875MB
SYSTEM_PAGE_FILE 30053.098MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 465.660GB SYSTEM_FREEDISC_SPACE 24.418GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.512GB SYSTEM_FREEDISC_SPACE 760.988GB
SYSTEM_DIRECTX_VERSION DirectX 11
SYSTEM_GRAPHICS NVIDIA GeForce GTX 750 Ti
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTX 750 Ti
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 1984.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 5844.320 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1680 x 1050 (32 bit) (59Hz)
SYSTEM_GRAPHICS_DRIVER nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
SYSTEM_GRAPHICS_DRIVER_VERSION 23.21.0013.9065
SYSTEM_GRAPHICS_DRIVER_DATE 04/01/2018 02:39:57
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce GTX 750 Ti
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP GeForce GTX 750 Ti
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 1984.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 5844.320 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
SYSTEM_GRAPHICS_DRIVER_VERSION 23.21.0013.9065
SYSTEM_GRAPHICS_DRIVER_DATE 04/01/2018 02:39:57
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND LG TV (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {738D30FA-03F7-487A-9E82-A1AB0DFAD8F4}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.03.0036.0006
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 04/01/2018 02:39:57
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {17D30D60-769D-11E7-8001444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 767 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {17D35B80-769D-11E7-8002444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {17DAAE80-769D-11E7-8003444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {17DAD590-769D-11E7-8004444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {17DAD590-769D-11E7-8005444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {10F76760-00FE-11E4-8002444553540000}
SYSTEM_INPUT_NAME Razer BlackWidow
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {170DEFC0-00FE-11E4-8003444553540000}
SYSTEM_INPUT_NAME Razer BlackWidow
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {46DCDBD0-00FE-11E4-8004444553540000}
SYSTEM_INPUT_NAME Razer BlackWidow
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {77027360-00FE-11E4-8005444553540000}
SYSTEM_INPUT_NAME Razer BlackWidow
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-