Stuck in client settings upload, can't cancel

Date & Time: 10.11.2019
Frequency: tried twice
World name: Omega
Character name: Aissy Lea
Retainer name: ---
NPC name: ---
Monster name: ---
Class/Level: ---
Party or solo: ---
In-game time: ---
Area and coordinates: Character selection
Housing: ---


Steps:
1. Uploading client settings.
2. Get stuck at low upload speed? Resourcemonitor report 5 Bytes /s.
3. No way to back out, cancel button is greyed out.


Connection Specs
- Type of internet connection/provider: 1&1 50MBit/s
- Modem maker/model number: FritzBox 7362 SL

■ PC Specs

To obtain the system information, open the FFXIV launcher and select Config → System Information → Display.

-=-=-=-=- System Information -=-=-=-=-


SYSTEM_OS Windows 7 Home Premium 64-Bit-Version (6.1, Build 7601) Service Pack 1 (7601.win7sp1_ldr_escrow.180528-1700)
SYSTEM_CPU Intel(R) Core(TM) i5-4570 CPU @ 3.20GHz (4 CPUs), ~3.2GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 4 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS BIOS Date: 06/06/13 20:26:45 Ver: 04.06.05
SYSTEM_LANGUAGE Deutsch (Gebietsschema: Deutsch)
SYSTEM_MEMORY 16324.926MB
SYSTEM_VIRTUAL_MEMORY 8388607.875MB
SYSTEM_PAGE_FILE 20419.094MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 232.785GB SYSTEM_FREEDISC_SPACE 56.360GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 307.618GB SYSTEM_FREEDISC_SPACE 104.625GB
SYSTEM_STORAGE F:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 307.618GB SYSTEM_FREEDISC_SPACE 54.077GB
SYSTEM_STORAGE G:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 316.274GB SYSTEM_FREEDISC_SPACE 32.852GB
SYSTEM_DIRECTX_VERSION DirectX 11
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1060 6GB
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTX 1060 6GB
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 6045.688 MB
SYSTEM_GRAPHICS_SHARED_VRAM 7906.463 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 2560 x 1440 (32 bit) (59Hz)
SYSTEM_GRAPHICS_DRIVER nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
SYSTEM_GRAPHICS_DRIVER_VERSION 22.21.0013.8233
SYSTEM_GRAPHICS_DRIVER_DATE 18.05.2017 09:33:32
SYSTEM_GRAPHICS_DRIVER_LANGUAGE Englisch
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Lautsprecher (Creative SB X-Fi)
SYSTEM_SOUND_DEVICE_ID {82675A83-3EE5-4D4B-87A6-B3E1574A9775}
SYSTEM_SOUND_DEVICE_NAME ctaud2k.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0240.0008
SYSTEM_SOUND_DRIVER_LANGUAGE Englisch
SYSTEM_SOUND_DRIVER_DATE 28.02.2014 21:19:40
SYSTEM_SOUND BenQ EW3270ZL-4 (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {9A0408C2-15E9-4886-A66B-E2BB71DDF854}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.03.0034.0026
SYSTEM_SOUND_DRIVER_LANGUAGE Englisch
SYSTEM_SOUND_DRIVER_DATE 18.05.2017 09:33:32
SYSTEM_SOUND SPDIF Out (Creative SB X-Fi)
SYSTEM_SOUND_DEVICE_ID {A2D795F7-884E-4DDE-96A6-7B6C0DB28FF2}
SYSTEM_SOUND_DEVICE_NAME ctaud2k.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0240.0008
SYSTEM_SOUND_DRIVER_LANGUAGE Englisch
SYSTEM_SOUND_DRIVER_DATE 28.02.2014 21:19:40
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Maus
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Tastatur
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {BD11FD80-03CD-11E5-8001444553540000}
SYSTEM_INPUT_NAME Gaming Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 7 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {BD11FD80-03CD-11E5-8002444553540000}
SYSTEM_INPUT_NAME Gaming Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {BD11FD80-03CD-11E5-8003444553540000}
SYSTEM_INPUT_NAME G11 Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {4903D500-42F8-11E7-8001444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 767 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {4903D500-42F8-11E7-8002444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {4903D500-42F8-11E7-8003444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {4903D500-42F8-11E7-8004444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {4903D500-42F8-11E7-8005444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
In-Game Bugs - Post New Thread - Mozilla Firefox
FINAL FANTASY XIV
NVIDIA GeForce Overlay


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

FTL: Advanced Edition
The Witcher 3 - Wild Hunt
Ori and The Blind Forest - Definitive Edition
Stardew Valley
Adobe AIR
Adobe Digital Editions 4.5
Adobe Flash Player 26 NPAPI
AirVPN
Audacity 2.1.0
Creative Audio Control Panel
Autodesk Desktop-App
The Witcher 3: Wild Hunt - Blood and Wine
BlueStacks App Player
CDisplayEx 1.8
Cisco AnyConnect Secure Mobility Client
Creative Console Launcher
Crazybump (remove only)
Creative Software AutoUpdate
Creative Sound Blaster Properties x64 Edition
Dolby Digital Live Pack
Dropbox
DTS Connect Pack
Dxtory version 2.0.127
The Witcher 3: Wild Hunt - Free DLC program (16 DLC)
Free Video to JPG Converter
Freemake Video Downloader
Freemake YouTube To MP3 Boom
Google Chrome
ID3-TagIT 3
ImgBurn
ASUS GPU TweakII
Lame ACM MP3 Codec
LAME v3.99.3 (for Windows)
Mozilla Thunderbird 52.9.1 (x86 de)
NCSOFT Game Launcher
Notepad++ (32-bit x86)
NVIDIA Stereoscopic 3D Driver
OpenAL
Overwolf
Parsec
Staxel
SpeedFan (remove only)
Steam
To the Moon
Risk of Rain
Undertale
Creative System Information
TechPowerUp GPU-Z
Toolkit
VLC media player
WildStar
Windows Live Essentials
WinPcap 4.1.2
x264vfw - H.264/MPEG-4 AVC codec (remove only)
4K YouTube to MP3 3.3
Autodesk Backburner 2018.0
ASUS GPU TweakII
Windows Live UX Platform
Cisco AnyConnect Secure Mobility Client
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Syncios version 4.3.1
Photo Gallery
Dropbox Update Helper
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Autodesk Advanced Material Library Image Library 2018
MSXML 4.0 SP3 Parser
Windows Phone app for desktop
Microsoft XNA Framework Redistributable 3.1
Minecraft
Windows Live Photo Common
MSXML 4.0 SP3 Parser (KB2758694)
Microsoft S/MIME ActiveX Control
Curse
Sound Blaster X-Fi
Geeks3D FurMark 1.15.2.2
Intel(R) USB 3.0 eXtensible Host Controller Driver
Java 8 Update 77
Microsoft CLI 2.0 for Azure
Motorola Device Manager
FINAL FANTASY XIV - A Realm Reborn
Microsoft XNA Framework Redistributable 4.0
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Apple Application Support (32-Bit)
Microsoft ASP.NET MVC 4 Runtime
HP FWUpdateEDO2
Fotogalerie
Windows Live Communications Platform
Warframe
Java Auto Updater
Cisco LEAP Module
Google Update Helper
Cisco EAP-FAST Module
Windows Live Installer
Windows Live Essentials
Autodesk Material Library Medium Resolution Image Library 2018
Movie Maker
Microsoft Visual C++ 2005 Redistributable
GOG Galaxy
Paragon Backup & Recovery™ 16 Free
1&1 Surf-Stick
Autodesk Material Library 2018
Futuremark SystemInfo
PDF24 Creator 8.2.4
Photo Common
Realtek Ethernet Controller Driver
Motorola Device Software Update
MSVCRT
MSVCRT110
LibreOffice 4.3.7.2
HP Update
Update for Microsoft .NET Framework 4.7.1 (KB4054852)
Update for Microsoft .NET Framework 4.7.1 (KB4054981)
Update for Microsoft .NET Framework 4.7.1 (KB4096418)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
FFmpeg (Windows) for Audacity version 2.2.2
IPv6 Forwarder for GS Protocol
HP Photosmart 6510 series Hilfe
Adobe Refresh Manager
Adobe Acrobat Reader DC - Deutsch
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Windows Live PIMT Platform
HPDiagnosticAlert
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Apple Software Update
Microsoft Visual C++ 2017 Redistributable (x86) - 14.10.25008
Microsoft Visual C++ 2017 x86 Minimum Runtime - 14.10.25008
ZDServer
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Windows Live SOXE
Windows Live SOXE Definitions
Microsoft XNA Framework Redistributable 4.0 Refresh
Movie Maker
D3DX10
ASUS USB-N53 Utility
Microsoft Visual C++ 2017 x86 Additional Runtime - 14.10.25008
Cisco PEAP Module
Microsoft SQL Server 2005 Compact Edition [ENU]
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Microsoft Visual C++ 2017 Redistributable (x64) - 14.10.25008
MT66 Software Update
FurMark ROG Edition 0.7.0.1 (64-bit)
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
Windows Live UX Platform Language Pack
Skype™ 7.21
Autodesk Material Library Base Resolution Image Library 2018
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022
Nexus Mod Manager
Vuze
Apache Tomcat 9.0 Tomcat9 (remove only)
Autodesk 3ds Max 2018
Autodesk Mudbox 2018
Autodesk Revit Interoperability for 3ds Max 2018
Bitdefender Total Security
Bitdefender Agent
Bitdefender Device Management
Bitdefender VPN
GIMP 2.8.14
HWiNFO64 Version 4.62
Logitech Gaming Software 8.92
Microsoft Visual Studio 2010 Tools for Office Runtime (x64)
Microsoft Visual Studio 2010-Tools für Office-Laufzeit (x64) Language Pack - DEU
Mozilla Firefox 59.0.2 (x64 en-US)
Mozilla Firefox 61.0.1 (x64 de)
Mozilla Maintenance Service
Microsoft Office 365 ProPlus - de-de
Microsoft Office 365 ProPlus - en-us
OpenSSL 1.1.0f (64-bit)
SMPlayer 14.9.0.7051 (x64)
Hotline Miami
Crypt of the NecroDancer
FORCED
The Binding of Isaac: Rebirth
Death Road to Canada
Gods Will Be Watching
fault - milestone one
Hatoful Boyfriend
20XX
Finding Paradise
CrossCode
LiEat
Fallout 4
Aviary Attorney
Full Metal Furies
Emily is Away
OneShot
Magicka
Rock of Ages 2
Emily is Away Too
Feel The Snow
ICEY
OKAMI HD / 大神 絶景版
Doki Doki Literature Club
TAP-Windows 9.21.2
TeamSpeak 3 Client
Vulkan Run Time Libraries 1.0.42.1
CamStudio 2.7.4
Microsoft .NET Framework 4.7.1 (DEU)
Autodesk Revit Interoperability for 3ds Max 2018
iTunes
Microsoft Visual Studio 2010 Tools for Office Runtime (x64) Language Pack - DEU
Autodesk Inventor Server Engine for 3ds Max 2018
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
7-Zip 9.20 (x64 edition)
Autodesk Mudbox 2018
Java 8 Update 162 (64-bit)
Java 8 Update 77 (64-bit)
Motorola Mobile Drivers Installation 6.4.0
Autodesk License Service (x64) - 5.1.4
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
MAXtoA for 3ds Max 2018
Autodesk Civil View for 3ds Max 2018 64-bit
Autodesk 3ds Max 2018
Java(TM) SE Development Kit 10 (64-bit)
Bonjour
Paragon UIM
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Java SE Development Kit 8 Update 162 (64-bit)
Autodesk Certificate Package (x64) - 5.1.4
Microsoft Silverlight
Microsoft Visual C++ 2017 x64 Minimum Runtime - 14.10.25008
Microsoft Office Korrekturhilfen 2013 - Deutsch
Office 16 Click-to-Run Licensing Component
Office 16 Click-to-Run Extensibility Component
Office 16 Click-to-Run Localization Component
Office 16 Click-to-Run Localization Component
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Microsoft .NET Framework 4.7.1 (Deutsch)
Microsoft .NET Framework 4.7.1
Microsoft Visual Studio 2010 Tools for Office Runtime (x64)
Microsoft Application Error Reporting
Studie zur Verbesserung von HP Photosmart 6510 series Produkten
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
HP Photosmart 6510 series - Grundlegende Software für das Gerät
Ansel
NVIDIA 3D Vision Treiber 382.33
NVIDIA Systemsteuerung 382.33
NVIDIA Grafiktreiber 382.33
NVIDIA GeForce Experience 3.14.0.139
NVIDIA 3D Vision Controller-Treiber 369.04
NVIDIA PhysX-Systemsoftware 9.17.0329
NVIDIA Update 31.2.0.0
NVIDIA SHIELD Streaming
NVIDIA HD-Audiotreiber 1.3.34.26
NVIDIA Install Application
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVIDIA NetworkService Container
NVIDIA Session Container
NVIDIA User Container
NVIDIA Display Container
NVIDIA Display Container LS
NVIDIA Display Watchdog Plugin
NVIDIA Display Session Container
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Telemetry Container
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.14.0.139
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.06.0
Oracle VM VirtualBox 5.2.2
Autodesk License Service (x64) - 4.1
Paragon Backup & Recovery™ 16 Free
Microsoft Visual C++ 2017 x64 Additional Runtime - 14.10.25008
NVIDIA mental ray and IRay feature plugins for 3ds Max 2018
Windows Live ID Sign-in Assistant
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
Apple Application Support (64-Bit)
Microsoft .NET Framework 4.7.1
HP OfficeJet 4650 series - Grundlegende Software für das Gerät
Apple Mobile Device Support
paint.net
Java 10 (64-bit)
MSVCRT110_amd64
Simple DNSCrypt x64


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\PROGRA~1\HP\HPOFFI~1\Bin\HPNETW~1.EXE 00002AAC
C:\Program Files (x86)\Autodesk\Autodesk Desktop App\AutodeskDesktopApp.exe 000014E8
C:\Program Files (x86)\Autodesk\Autodesk Desktop App\acwebbrowser\acwebbrowser.exe 000018D8
C:\Program Files (x86)\Cisco\Cisco AnyConnect Secure Mobility Client\vpnui.exe 00001420
C:\Program Files (x86)\Common Files\Wondershare\Wondershare Helper Compact\WSHelper.exe 00000C44
C:\Program Files (x86)\Creative\Sound Blaster X-Fi\Volume Panel\VolPanlu.exe 00000A38
C:\Program Files (x86)\Dropbox\Client\Dropbox.exe 00001560
C:\Program Files (x86)\HP\HP Software Update\hpwuschd2.exe 00000CCC
C:\Program Files (x86)\Intel\Intel(R) USB 3.0 eXtensible Host Controller Driver\Application\iusb3mon.exe 00001490
C:\Program Files (x86)\Motorola Mobility\Motorola Device Manager\MotoHelperAgent.exe 00000930
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00001C1C
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00001148
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00002B24
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv_dx11.exe 00001BA4
C:\Program Files (x86)\Syncios\SynciosDeviceService.exe 00001038
C:\Program Files\Bitdefender\Bitdefender 2017\bdagent.exe 00000F04
C:\Program Files\Bitdefender\Bitdefender 2017\bdwtxcr.exe 000023B4
C:\Program Files\Bitdefender\Bitdefender VPN\BdVpnApp.exe 000010D4
C:\Program Files\HP\HP OfficeJet 4650 series\Bin\ScanToPCActivationApp.exe 00001170
C:\Program Files\Logitech Gaming Software\LCore.exe 00001018
C:\Program Files\Microsoft Office\root\Office16\ONENOTEM.EXE 00001234
C:\Program Files\Mozilla Firefox\firefox.exe 00001EB0
C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe 000026FC
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00000374
C:\ProgramData\ZDSupport\ZDServ\CancelAutoPlay_Server.exe 00000EC8
C:\Users\User\AppData\Local\Akamai\netsession_win.exe 000011FC
C:\Users\User\AppData\Local\FluxSoftware\Flux\flux.exe 00001180
C:\Users\User\AppData\Local\NVIDIA\NvBackend\ApplicationOntology\NvOAWrapperCache.exe 00001CD4
C:\Windows\Explorer.EXE 00000A60
C:\Windows\SysWOW64\CTXFISPI.EXE 00001500
C:\Windows\system32\Dwm.exe 000012E8
C:\Windows\system32\conhost.exe 000023C0
C:\Windows\system32\taskhost.exe 00000F20
C:\Windows\system32\wuauclt.exe 00002660


-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-

Browser Information
- Name and version of the browser currently in-use: Firefox 63.0.1
- Internet Explorer Version: 11.0.9600.19035

------------------------------------------------------