Cannot log in to a specific character

When submitting a bug report, please use the below template and thoroughly fill out the necessary information.

Date & Time: Nov, 8 1:00 AM - present
Frequency: Always
World name: Sargatanas
Character name: Chotchito Burrito
Retainer name: n/a
NPC name: can't log in so i don't know
Monster name:n/a
Class/Level: 70
Party or solo: solo
In-game time: n/a
Area and coordinates: Kugane (leaving instance)
Housing: n/a
Steps:
1. accepted unlock quest in kugane
2. talked to npc that would teleport me to the next part
3. game crashed while instancing
4. Whenever i try and log in to that character now i sit in a loading screen for a few seconds and then the game crashes.
5. i can create new characters and log in to them with no problems.


Connection Specs
- Type of internet connection/provider: Xfinity
- Modem maker/model number: n/a

■ PC Specs

To obtain the system information, open the FFXIV launcher and select Config → System Information → Display.

-=-=-=-=- System Information -=-=-=-=-

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Laptop Model Name: n/a
Laptop Model Number: n/a

Gamepad Manufacturer: n/a
Gamepad Model Name: n/a
Gamepad Part Number: n/a

Browser Information
- Name and version of the browser currently in-use: Firefox 63.0.1 64-bit
- Internet Explorer Version: n/a

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Hello,

Thank you for bringing this to our attention, and I apologize for the inconvenience this has caused for you.

We have attempted to move your character to your starting city to try and resolve your issue. Can you try to log in and see if you are still having this issue? If so, please let us know if you are still having a problem or resolved your issue so we can either escalate the matter further.

Thank you for your patience and understanding.

-SQUARE ENIX MODERATOR