Complaint about not receiving help from GM's

Where do I file a complaint about my issue not being handled by several GM's? I keep getting the run-around and no one is helping me. This is my 2nd time to ask for help in these forums. After the 1st request in the forums, my post was moved to the "Separate Support Required" category in the forums, stating that I needed to contact the GM's in game. However!, my issue did not fall under any of the categories for the buttons provided: Report harassment, Report Cheating, Report Bug, Leave Feedback. It was not a bug, I wasn't being harasssed, and no one was cheating, and of course, this was not a feedback issue. I need technical help. Giving them my modem model and browser name and version does not resolve my issue. After speaking to ...I dunno,...4-5? (I lost count!) GM's in game using the Report Harassment button, I was told my issue fell under the Bug Report category (even though it wasn't a bug) and they repeatedly asked for bug information...so I gave them that. But then I was told they would NOT be contacting me further about it. That doesn't resolve my issue!! Then I get a RUDE GM who does not read my messages I'm typing to him and relays wrong (in fact, opposite!) information to the developers and they tell him to tell me my case is closed, that they can't do anything......and all of this because he relayed the wrong information to them. Not what I typed to him!!! I'm frustrated to the gills and I will NOT stop till my case is resolved! There is only one resolution and it's an easy one. It can even be verified!!!..in my favor!!! Someone please tell me how to escalate my case to a Supervisor??? I need to talk to them. And when they tried to contact me while I was in a duty, the game restricted me from responding with /r or /t GM "name of Gm" so what was I supposed to do?!!! Then I finally get a GM (the one that was rude to me) and he disconnects on me, closing my case. I'm left sitting here with my jaw on the floor, blow away by the cold, rude, non-concern "help"/communication I have received....and none of it has resolved my issue. I even screencapped that rude GM's conversation to prove I'm being honest. If there's a way I can upload that pic to this forum, please let me know. I can't figure out how to upload a photo other than including a link to it being stored on another website.
Can anyone please help me???????