Network Technical Difficulties (Oct. 3)

The upstream internet service provider is currently experiencing performance degradation in certain internet routes, resulting in players experiencing the issues below.

More information will be provided as the situation develops.

[Date & Time]
From Oct. 3, 2018 12:02 p.m. (PDT)
From Oct. 3, 2018 19:02 (GMT)
From Oct. 3, 2018 20:02 (BST)

[Details]
Players may be experiencing the following issues:
・Disconnected from EU data center Worlds
・Difficulty logging in to EU data center Worlds
・Users with characters on the EU data centers are unable to access the FINAL FANTASY XIV Companion App.

[Affected Worlds]
・Cerberus
・Lich
・Louisoix
・Moogle
・Odin
・Omega
・Phoenix
・Ragnarok
・Shiva
・Zodiark

We are pleased to announce that the underlying issues from our upstream internet service provider have been addressed.

[Date & Time]
Oct. 3, 2018 from 12:02 p.m. to 2:30 p.m. (PDT)
Oct. 3, 2018 from 19:02 to 21:30 (GMT)
Oct. 3, 2018 from 20:02 to 22:30 (BST)

[Details]
Players may be experiencing the following issues:
・Disconnected from EU data center Worlds
・Difficulty logging in to EU data center Worlds
・Users with characters on the following data centers are unable to access the FINAL FANTASY XIV Companion App.

[Affected Worlds]
・Cerberus
・Lich
・Louisoix
・Moogle
・Odin
・Omega
・Phoenix
・Ragnarok
・Shiva
・Zodiark