Game error at northern gate of Vath beastribe. Unable to login on that character
Date & Time: 02/10/2018 around 20:30 UK time
Frequency: On every log in attempt
World name: Phoenix
Character name: Leina Aers
Retainer name: N/A
NPC name: N/A
Monster name: N/A
Class/Level: 55 Samurai
Party or solo: Party at the time. Only myself is affected.
In-game time: Unknown
Area and coordinates: Dravanian Forelands roughly X25 Y19 (northern gate to vath beastribe)
Housing: N/A
Steps:
1. Flying west from Tailfeather on Topaz carbuncle mount towards vath beastribe area
2. Game error appears just before the northern gate at around X25 Y19
3. Unable to log into the game since due to freezing on the loading screen or same error message appearing. Able to log in on alts.
*Add more steps if necessary
Connection Specs
- Type of internet connection/provider: Fiber optic. Ethernet cable wired
- Modem maker/model number:
■ PC Specs
To obtain the system information, open the FFXIV launcher and select Config → System Information → Display.
-=-=-=-=- System Information -=-=-=-=-
SYSTEM_OS Windows 10 Enterprise 64-bit (6.2, Build 9200) (17134.rs4_release.180410-1804)
SYSTEM_CPU AMD FX(tm)-4100 Quad-Core Processor (4 CPUs), ~3.6GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 4 SYSTEM_CORE_PHYSICS 2
SYSTEM_BIOS BIOS Date: 10/20/10 09:47:36 Ver: 08.00.10
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 8138.434MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 12490.434MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 255.218GB SYSTEM_FREEDISC_SPACE 48.244GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 970
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTX 970
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 4043.500 MB
SYSTEM_GRAPHICS_SHARED_VRAM 4069.217 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_485c1c3102021986\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_485c1c3102021986\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_485c1c3102021986\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_485c1c3102021986\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 24.21.0013.9836
SYSTEM_GRAPHICS_DRIVER_DATE 6/24/2018 01:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {E3974ED0-557F-4E3B-B55E-9F4D07F4DBBB}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.17134.0001
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 8/30/2018 00:00:00
SYSTEM_SOUND Digital Audio (S/PDIF) (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {30B264D7-F83E-4D57-9D27-3311B88F0FEB}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.17134.0001
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 8/30/2018 00:00:00
SYSTEM_SOUND Digital Audio (S/PDIF) (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {69923609-041E-4E5D-926B-48417BD7E452}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.17134.0001
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 8/30/2018 00:00:00
SYSTEM_SOUND 227E4LH (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {AFDECA42-F53C-4967-AA74-0A5AD51D341D}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.03.0037.0004
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 4/3/2018 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6241D750-5221-11E7-8002444553540000}
SYSTEM_INPUT_NAME USB keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {62469240-5221-11E7-8003444553540000}
SYSTEM_INPUT_NAME USB keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 24 SYSTEM_GAMEPAD_FOV 0
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Example of log in attempt on character in the area shown below:
https://ibb.co/f4y5jK
The coordinates are an estimate from help from other players as my alt is not high level enough to be able to view the map myself.