Network Technical Difficulties (Oct. 1)

Our upstream internet service provider is currently experiencing performance degradation in certain internet routes, resulting in players experiencing the issues below.

More information will be provided as it becomes available.

[Date & Time]
From Oct. 1, 2018 12:41 p.m. (PDT)
From Oct. 1, 2018 19:41 (GMT)

[Details]
Players may be experiencing the following issues:
・Disconnected from NA/EU data center Worlds
・Difficulty logging in to NA/EU data center Worlds
・Users with characters on the NA/EU data centers are unable to access the FINAL FANTASY XIV Companion App.

[Affected Worlds]
・Adamantoise
・Balmung
・Behemoth
・Brynhildr
・Cactuar
・Cerberus
・Coeurl
・Diabolos
・Excalibur
・Exodus
・Faerie
・Famfrit
・Gilgamesh
・Goblin
・Hyperion
・Jenova
・Lamia
・Leviathan
・Lich
・Louisoix
・Malboro
・Mateus
・Midgardsormr
・Moogle
・Odin
・Omega
・Phoenix
・Ragnarok
・Sargatanas
・Shiva
・Siren
・Ultros
・Zalera
・Zodiark

[Affected Service]
・FINAL FANTASY XIV

We are pleased to announce that the underlying issues from our upstream internet service provider have been addressed.

[Date & Time]
・NA data center
Oct. 1, 2018 from 1:32 p.m. to 1:52 p.m. (PDT)
Oct. 1, 2018 from 20:32 to 20:52 (GMT)
Oct. 1, 2018 from 21:32 to 21:52 (BST)

・EU data center
Oct. 1, 2018 from 12:40 p.m. to 1:52 p.m. (PDT)
Oct. 1, 2018 from 19:40 to 20:52 (GMT)
Oct. 1, 2018 from 20:40 to 21:52 (BST)

[Details]
Players may be experiencing the following issues:
・Disconnected from NA/EU data center Worlds
・Difficulty logging in to NA/EU data center Worlds
・Users with characters on the following data centers are unable to access the FINAL FANTASY XIV Companion App.

[Affected Worlds]
・Adamantoise
・Balmung
・Behemoth
・Brynhildr
・Cactuar
・Cerberus
・Coeurl
・Diabolos
・Excalibur
・Exodus
・Faerie
・Famfrit
・Gilgamesh
・Goblin
・Hyperion
・Jenova
・Lamia
・Leviathan
・Lich
・Louisoix
・Malboro
・Mateus
・Midgardsormr
・Moogle
・Odin
・Omega
・Phoenix
・Ragnarok
・Sargatanas
・Shiva
・Siren
・Ultros
・Zalera
・Zodiark

[Affected Service]
・FINAL FANTASY XIV