error code 900002

- Platform (PC)
- Any error codes or messages you receive upon disconnect (9000002)
- Type of connection (wired download 1 gig)
- Other programs running while the game is playing (none)
- Frequency at which error occurs every time I log in since patch 4.4
- Everything you have tried to resolve the issue, restarted multiple times etc. reset router, reset modem. Still having issues.



-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument F:\My Documents
FINAL FANTASY XIV - A Realm Reborn D:\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (17134.rs4_release.180410-1804)
SYSTEM_CPU AMD Ryzen 5 2600X Six-Core Processor (12 CPUs), ~3.6GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 12 SYSTEM_CORE_PHYSICS 6
SYSTEM_BIOS BIOS Date: 03/18/18 22:02:25 Ver: V1.00
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16333.891MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 18765.891MB
SYSTEM_STORAGE B:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 0.249GB SYSTEM_FREEDISC_SPACE 0.249GB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 194.776GB SYSTEM_FREEDISC_SPACE 119.158GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 195.312GB SYSTEM_FREEDISC_SPACE 154.715GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 75.135GB SYSTEM_FREEDISC_SPACE 55.329GB
SYSTEM_STORAGE F:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 465.759GB SYSTEM_FREEDISC_SPACE 465.460GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1070 Ti
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTX 1070 Ti
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 8080.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8166.945 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1360 x 768 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_485c1c3102021986\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_485c1c3102021986\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_485c1c3102021986\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_485c1c3102021986\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 24.21.0013.9836
SYSTEM_GRAPHICS_DRIVER_DATE 6/23/2018 17:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Realtek Digital Output (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {7E51210E-82EA-487C-AACD-4ED6023B8E06}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.8470
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 6/19/2018 00:00:00
SYSTEM_SOUND NS-32D220NA18 (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {EAFBAEB5-9FB2-4736-BBD2-46820647B814}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.03.0037.0004
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 4/3/2018 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {655A0A90-7CFD-11E8-8001444553540000}
SYSTEM_INPUT_NAME Wireless Controller
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 6 SYSTEM_GAMEPAD_BUTTON 14 SYSTEM_GAMEPAD_FOV 1
SYSTEM_INPUT {ABE8C780-7C99-11E8-8001444553540000}
SYSTEM_INPUT_NAME Razer Cynosa Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {ABE8C780-7C99-11E8-8003444553540000}
SYSTEM_INPUT_NAME Razer Cynosa Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {ABE8C780-7C99-11E8-8004444553540000}
SYSTEM_INPUT_NAME Razer Cynosa Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {ABE8C780-7C99-11E8-8005444553540000}
SYSTEM_INPUT_NAME Razer Cynosa Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {ABE8C780-7C99-11E8-8002444553540000}
SYSTEM_INPUT_NAME Razer Basilisk
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {ABEB3880-7C99-11E8-8006444553540000}
SYSTEM_INPUT_NAME Razer Basilisk
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {ABEB3880-7C99-11E8-8007444553540000}
SYSTEM_INPUT_NAME Razer Basilisk
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {ABEB3880-7C99-11E8-8008444553540000}
SYSTEM_INPUT_NAME Razer Basilisk
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Started getting 90002 error code after 06/07/2018 patch update - Google Chrome
Node Locations and number (version 1)[AutoRecovered] - Excel
Microsoft Edge
Microsoft Edge
Microsoft Edge
Microsoft Edge
Calculator
Calculator
Microsoft Store
Microsoft Store
NVIDIA GeForce Overlay
This PC


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Advanced Combat Tracker (remove only)
MSI Afterburner 4.5.0
Google Chrome
Norton Security Online
Norton Security Scan
Razer Chroma SDK
Steam
TriDef VR Games (MSI) 1.3.4
TriDef SmartCam (MSI) 2.1.3
Intel(R) Wireless Bluetooth(R)
MSI APP Manager
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Google Toolbar for Internet Explorer
Google Toolbar for Internet Explorer
Samsung Magician
FINAL FANTASY XIV - A Realm Reborn
Microsoft Visual C++ 2015 Redistributable (x64) - 14.0.24123
Microsoft Visual C++ 2015 Redistributable (x86) - 14.0.23918
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Nahimic VR
MSI Live Update 6
MSI X Boost
Google Update Helper
DS502 GAMING Headset
Nahimic 2+ Audio Driver
MSI Super Charger
OEM Application Profile
MSI Command Center
MSI MysticLight
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Apple Software Update
XSplit Gamecaster
Google Drive
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2015 x86 Minimum Runtime - 14.0.23918
Intel® PROSet/Wireless Software
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Microsoft Visual C++ 2015 x86 Additional Runtime - 14.0.23918
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
MSI Smart Tool
MSI Gaming APP
Apple Application Support (32-bit)
Balanced
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Realtek High Definition Audio Driver
MSI RAMDisk
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
AMD Software
Mozilla Firefox 62.0 (x64 en-US)
Mozilla Maintenance Service
Microsoft Office Professional Plus 2016 - en-us
The Elder Scrolls IV: Oblivion
Killer Performance Driver Suite
UIInstallUpgrade
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Microsoft Visual C++ 2015 x64 Additional Runtime - 14.0.24123
LauncherSetup Install
Intel® PROSet/Wireless WiFi Software
ProductDaemon Install Setup
iTunes
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Update for Windows 10 for x64-based Systems (KB4023057)
Intel(R) PRO/Wireless Driver
Bonjour
Nahimic 2+ Audio Driver
ProductNS Install Configurator
SonicMapper Install Configurator
APOInstallerMSISetup
MSI DragonEye
AMD Ryzen Master SDK
iCloud
ProductDaemonSetup Install
CheckDevices Install Configurator
Office 16 Click-to-Run Licensing Component
Office 16 Click-to-Run Extensibility Component
Office 16 Click-to-Run Localization Component
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
MSI Kombustor 3.5.0
AudioDeviceFXPluginSampleUIMSISetup
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
NineEarsSettings Install Configurator
AudioLaunchpad Install Configurator
RAPID Mode
ApoDispatch Install Configurator
NVIDIA Ansel
NVIDIA Control Panel 398.36
NVIDIA GeForce Experience 3.14.1.48
NVIDIA 3D Vision Controller Driver 390.41
NVIDIA Optimus Update 31.2.0.0
NVIDIA PhysX System Software 9.17.0524
NVIDIA Update 31.2.0.0
DisplayDriverAnalyzer
NVIDIA SHIELD Streaming
NVIDIA Install Application
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVIDIA NetworkService Container
NVIDIA Session Container
NVIDIA User Container
NVIDIA Display Container
NVIDIA Display Container LS
NVIDIA Display Watchdog Plugin
NVIDIA Display Session Container
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Telemetry Container
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.14.1.48
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.08.3
Apple Mobile Device Support
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
Apple Application Support (64-bit)
EndpointMonitoring Install MSISetup
SSAudioDaemon Install MSISetup
Microsoft Visual C++ 2015 x64 Minimum Runtime - 14.0.24123


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 0000065C
C:\Program Files (x86)\MSI\APP Manager\AppManager.exe 000042CC
C:\Program Files (x86)\MSI\Live Update\Live Update.exe 00003614
C:\Program Files (x86)\MSI\MSI Toast Server\MSIToastServer.exe 00003F64
C:\Program Files (x86)\MSI\MSI X Boost\X_Boost.exe 00003A70
C:\Program Files (x86)\MSI\Super Charger\Super Charger.exe 00000610
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 000037F4
C:\Program Files (x86)\Samsung\RAPID\CacheFilter\SamsungRapidApp.exe 0000235C
C:\Program Files\DS502 GAMING Headset\CPL\DS_502_Headset.exe 00003514
C:\Program Files\Killer Networking\Killer Control Center\KillerControlCenter.exe 0000060C
C:\Program Files\Microsoft Office\root\Office16\EXCEL.EXE 00004058
C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe 00003410
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 0000319C
C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe 00002A5C
C:\Program Files\Windows Defender\MSASCuiL.exe 00003F54
C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2018.18071.15310.1000_x64__8wekyb3d8bbwe\Microsoft.Photos.exe 00002F34
C:\Program Files\WindowsApps\Microsoft.WindowsCalculator_10.1807.2121.1000_x64__8wekyb3d8bbwe\Calculator.exe 00000350
C:\Program Files\WindowsApps\Microsoft.WindowsStore_11808.1001.9.0_x64__8wekyb3d8bbwe\WinStore.App.exe 00003D78
C:\Users\garyp\AppData\Local\Discord\app-0.0.301\Discord.exe 00000CA0
C:\Users\garyp\AppData\Local\NVIDIA\NvBackend\ApplicationOntology\NvOAWrapperCache.exe 00003288
C:\WINDOWS\Explorer.EXE 00000740
C:\WINDOWS\system32\ApplicationFrameHost.exe 00004734
C:\WINDOWS\system32\DllHost.exe 00001C08
C:\WINDOWS\system32\SettingSyncHost.exe 00002EA4
C:\WINDOWS\system32\browser_broker.exe 00001FBC
C:\WINDOWS\system32\conhost.exe 00002300
C:\Windows\SysWOW64\muachost.exe 00003624
C:\Windows\System32\RuntimeBroker.exe 000038A8
C:\Windows\System32\smartscreen.exe 000025B8
C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 0000200C
C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdge.exe 0000211C
C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdgeCP.exe 00003370
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 000045C4
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00004474
D:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00003A80
D:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00002384
c:\windows\system32\sihost.exe 00003C30
c:\windows\system32\svchost.exe 0000325C
c:\windows\system32\taskhostw.exe 00002EEC

Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

To clarify, this will happen immediately as you log in? Or is it while you are playing the game?

As for potential solutions, you may want to try some of the following:

The game will use the Internet Explorer web browser to connect to the internet. Open Internet Explorer, then open the "Tools" setting, go to "Internet Options" and adjust the following settings:
- Under the "General" tab, please delete ALL browser history.
- Under the "Security" tab, please move the slider to the lowest possible settings or no higher than "Medium"
- Under the "Privacy" tab, please move the slider to the lowest possible settings or to "Allow All Cookies"
- Under the "Advanced" tab, please make sure that "Allow software to run or install even if signature is invalid" is CHECKED.
- Make sure that all SSL and TLS (EXCEPT SSL 3.0) are CHECKED. [SSL 3.0 should be UNCHECKED]
- Hit "Apply" to save the settings, and then "OK, to close the Internet Options menu.
- Right-Click on the FFXIV launcher icon and select "Properties"
- Go to the "Compatibility" tab, and change the compatibility mode to "Windows 7"
- Hit "Apply", then "OK" to save the changes.
- Please RESTART your PC now. Once your PC has been restarted, Right-Click the FFXIV launcher icon once more and select "Run as Administrator"

Make sure your anti-virus/firewall has the appropriate exceptions for Final Fantasy XIV (you can temporarily disable them while you try to connect as well).

Check the following Port Ranges on your router/modem to ensure that the following Port Ranges have been opened:
▼TCP
54992 through 54994,
55006 through 55007,
55021 through 55040
Your ISP can open these ports for you.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

It is while playing the game. I had no issues until patch 4.4
and how do you change the settings in microsoft Edge? I don't have explorer.

Hello BoazJochin. I apologize for the delay in my response.

The game will utilize Internet Explorer to connect to the internet. The IE browser should come installed on your PC if you have Windows 10. Try doing a search for it. Changing those settings on Microsoft Edge won't have the same effect unfortunately.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.