Hunting logs not working

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Date & Time: 08-09-2018
Frequency: Always
World name: Louisoix
Character name: Totallylala Datsme
Retainer name:
NPC name:
Monster name:
Class/Level: 12
Party or solo: solo
In-game time: afternoon
Area and coordinates: Hawthorne hut 5,5
Housing:
Steps:
1. look up animals to kill in hunting log
2. go to correct area
3. can kill them but no credit in my log. animals do not have a symbol above them to be killed.
*Add more steps if necessary

Connection Specs
- Type of internet connection/provider: fast fibre optics, talk talk
- Modem maker/model number:

■ PC Specs
Mac I Mac 2inch early 2013
To obtain the system information, open the FFXIV launcher and select Config → System Information → Display.

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Laptop Model Number:

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Gamepad Model Name:
Gamepad Part Number:

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■ PS4 Specs

Model Number of the PlayStation®4 You Are Using
- Model Number:

Model Number of the PlayStation®Vita You Are Using
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Information About the Peripherals You Are Using
-Type:
-Maker:
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Depending on what you're killing, it may be the wrong group.
Some sets of mobs have multiple groups using the same name, but still count as different mobs so to speak. The log needs you to get the specific level ones as well.
Perhaps include what you're trying to kill to help the report?

Hello Deadagain,

Thank you for posting about the issue you are having regarding hunting logs, based on the information provided, we were unable to successfully investigate you concern. If you are still having this issue, please submit a new thread with it, so we may further investigate this issue for you.

Thank you for your patience, and best wishes to you.
FINAL FANTASY XIV Game Master Team