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dx 9 and dx 11 errors
When submitting a bug report, please use the below template and thoroughly fill out the necessary information.
Date & Time: started a month ago
Frequency: at first random, now every time i select a character
World name: levitation
Character name: Baked Ghost
Retainer name:
NPC name:
Monster name:
Class/Level: 70 Whm
Party or solo:
In-game time:
Area and coordinates:
Housing:
Steps:
1. load into game.
2. load into character select
3. pick character
4. while loading dx errors pop up and crash the game.
*Add more steps if necessary
Connection Specs
- Type of internet connection/provider: Ethernet / spectrum
- Modem maker/model number: whatever they give
■ PC Specs
To obtain the system information, open the FFXIV launcher and select Config → System Information → Display.
-=-=-=-=- System Information -=-=-=-=-
-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-
MyDocument C:\Users\baked\Documents
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified
-=-=-=-=-=-=- System Information -=-=-=-=-=-=-
SYSTEM_OS Windows 8.1 64-bit (6.2, Build 9200) (9600.winblue_ltsb_escrow.180718-1800)
SYSTEM_CPU AMD FX(tm)-8320 Eight-Core Processor (8 CPUs), ~3.5GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS BIOS Date: 04/08/13 13:20:22 Ver: 04.06.05
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 8156.660MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 16348.660MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 111.446GB SYSTEM_FREEDISC_SPACE 47.193GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 223.129GB SYSTEM_FREEDISC_SPACE 109.325GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 0.342GB SYSTEM_FREEDISC_SPACE 0.084GB
SYSTEM_STORAGE F:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.168GB SYSTEM_FREEDISC_SPACE 202.181GB
SYSTEM_DIRECTX_VERSION DirectX 11
SYSTEM_GRAPHICS NVIDIA GeForce GTX 980 Ti
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTX 980 Ti
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 6026.379 MB
SYSTEM_GRAPHICS_SHARED_VRAM 4078.330 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (144Hz)
SYSTEM_GRAPHICS_DRIVER nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
SYSTEM_GRAPHICS_DRIVER_VERSION 24.21.0013.9882
SYSTEM_GRAPHICS_DRIVER_DATE 8/1/2018 4:47:14 AM
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (2- High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {29F524A0-9872-40EF-B3F2-E448698F1FF5}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 6.03.9600.16384
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 8/22/2013 6:38:21 AM
SYSTEM_SOUND Digital Audio (S/PDIF) (2- High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {09D04D54-1876-4865-A209-70538C554850}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 6.03.9600.16384
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 8/22/2013 6:38:21 AM
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {FA916870-8D00-11E8-8001444553540000}
SYSTEM_INPUT_NAME Razer Naga
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {FA93D970-8D00-11E8-8002444553540000}
SYSTEM_INPUT_NAME Razer Naga
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {5B5A7A20-91E3-11E8-8001444553540000}
SYSTEM_INPUT_NAME Turtle Beach Z300 Headset
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {FA93D970-8D00-11E8-8004444553540000}
SYSTEM_INPUT_NAME Razer Naga
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {FA93D970-8D00-11E8-8003444553540000}
SYSTEM_INPUT_NAME USB KEYBOARD
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 37 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {FA93D970-8D00-11E8-8005444553540000}
SYSTEM_INPUT_NAME Razer Naga
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {FA93D970-8D00-11E8-8006444553540000}
SYSTEM_INPUT_NAME USB KEYBOARD
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-
FFXIVLauncher
In-Game Bugs - Post New Thread - Google Chrome
RzStats : Razer Synapse Statistics Manager
NVIDIA GeForce Overlay
-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-
HuniePop
Battle.net
Google Chrome
NVIDIA Stereoscopic 3D Driver
Steam
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Razer Synapse
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Java 8 Update 181
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Java Auto Updater
Click Install if prompted
Microsoft Visual C++ 2017 Redistributable (x86) - 14.13.26020
ExpressVPN
Google Update Helper
GOG Galaxy
Microsoft Visual C++ 2017 Redistributable (x64) - 14.13.26020
Microsoft Visual C++ 2017 x86 Additional Runtime - 14.13.26020
Microsoft Visual C++ 2017 x86 Minimum Runtime - 14.13.26020
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
ExpressVPN
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Launcher Prerequisites (x64)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Epic Games Launcher
Split Tunneling Driver
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
CPUID HWMonitor 1.35
Alan Wake
Call of Duty: Advanced Warfare
No Man's Sky
Call of Duty: Black Ops III
Sniper Ghost Warrior 3
FINAL FANTASY XIV Online
VLC media player
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Microsoft Visual C++ 2017 x64 Minimum Runtime - 14.13.26020
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Epic Games Launcher Prerequisites (x64)
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
NVIDIA Ansel
NVIDIA 3D Vision Driver 398.82
NVIDIA Control Panel 398.82
NVIDIA Graphics Driver 398.82
NVIDIA GeForce Experience 3.14.0.139
NVIDIA 3D Vision Controller Driver 390.41
NVIDIA PhysX System Software 9.17.0524
NVIDIA Update 31.2.0.0
DisplayDriverAnalyzer
NVIDIA SHIELD Streaming
NVIDIA HD Audio Driver 1.3.37.4
NVIDIA Install Application
NVIDIA Miracast Virtual Audio 398.82
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVIDIA NetworkService Container
NVIDIA Session Container
NVIDIA User Container
NVIDIA Display Container
NVIDIA Display Container LS
NVIDIA Display Watchdog Plugin
NVIDIA Display Session Container
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Telemetry Container
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.14.0.139
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.06.0
Microsoft Visual C++ 2017 x64 Additional Runtime - 14.13.26020
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe 00001A2C
C:\Program Files (x86)\Epic Games\Launcher\Portal\Binaries\Win64\EpicGamesLauncher.exe 0000028C
C:\Program Files (x86)\ExpressVPN\xvpn-ui\ExpressVPN.exe 00001D24
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00001FA0
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00000D34
C:\Program Files (x86)\Razer\Synapse\RzSynapse.exe 00000C40
C:\Program Files (x86)\Steam\Steam.exe 00000D38
C:\Program Files (x86)\Steam\bin\cef\cef.win7\steamwebhelper.exe 000015C8
C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe 00000CAC
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 000017C0
C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_17.5.9600.22013_x64__8wekyb3d8bbwe\LiveComm.exe 000013F4
C:\ProgramData\Razer\Synapse\RzStats\RzStats.Manager.exe 00001740
C:\Users\baked\AppData\Local\Discord\app-0.0.301\Discord.exe 00000994
C:\Users\baked\AppData\Local\NVIDIA\NvBackend\ApplicationOntology\NvOAWrapperCache.exe 00001578
C:\Users\baked\AppData\Local\razer\InGameEngine\cache\RzStats.Manager\RzCefRenderProcess.exe 0000110C
C:\Users\baked\AppData\Local\razer\InGameEngine\cache\RzSynapse\RzCefRenderProcess.exe 000016B8
C:\Windows\Explorer.EXE 00000C44
C:\Windows\System32\RuntimeBroker.exe 0000167C
C:\Windows\System32\SettingSyncHost.exe 0000139C
C:\Windows\System32\skydrive.exe 0000065C
C:\Windows\system32\conhost.exe 000010D4
C:\Windows\system32\taskhostex.exe 0000165C
D:\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivlauncher.exe 00001628
D:\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivsysinfo64.exe 0000097C
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Laptop Model Name:
Laptop Model Number:
Gamepad Manufacturer:
Gamepad Model Name:
Gamepad Part Number:
Browser Information
- Name and version of the browser currently in-use:
- Internet Explorer Version:
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Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.
This looks like a driver crash. Does this happen on only one character, or does it happen with every character?
Unfortunately, it's a bit difficult to determine exactly what is causing it, but we do have some suggestions on how to resolve it:
Disable all unnecessary programs and overlays (Geforce Experience, Discorde Overlay, etc.) running in the background.
Set compatibility mode to Windows 7 (right click on the ffxivboot.exe file and select ‘Properties.’ Then select the ‘Compatibility’ tab and choose Windows 7).
Make sure that any anti-virus software you have has the appropriate exceptions for Final Fantasy XIV.
You can also try a clean boot. Simply open the task manager and select the 'Start up' Tab. Disable everything here and restart the PC.
If it is only happening with one character, you can try deleting the files in the 'My Documents' folder (My Documents > My Games > Final Fantasy XIV).
We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!
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thanks for the tips. the issue was happening on all charters. i think i fixed the problem tho. all i did was fresh install the game on the ssd that has the OS on it a few times cuz i kept getting some dx9 errors when running dx11 but after the third time the errors stopped popping up. ive put maybe a couple dozen or so hours on it since then and no errors yet. if i do happen to get anymore errors i will defiantly post about them here.
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Thank you for the update Baked_Ghost. I'm glad you were able to resolve the issue.
This thread will be moved to the 'Closed Concerns' subforum as the thread creator has found a resolution to their issue.
Thank you for visiting the Final Fantasy XIV Technical Support Forums.