FF14 Freezes into crashes (No error messages. Just not responding)
Hello! For background information, I have a MSI GE72VR laptop, and I have the graphical settings set to Standard(Laptop). I have a GTX 1060.
Problem:
I've been having freezes on and off during gameplay, especially during combat. The game will freeze. Said freeze will vary from a second to 3 seconds, then it will go back to normal for about 1-5 seconds, and then freeze where it will be Not Responding. Opening the launcher will result in UAC loading for a VERY long time, mostly resulting to freezing.
To play again, I need to restart my machine where the likelihood of another freeze into crash is VERY high. There is a slight freeze when clicking "START" on the main menu, and then it will let me login. Once coming back, there's a 70% chance of it freezing again on the next combat encounter, or any future combat encounter.
Again, restarting lets me launch the launcher again, where it will most likely not freeze again. If it does, a fourth restart will do it, and it might freeze later that day.
This happens once or twice a day, but it mostly happens during combat, from a BLM casting Fire 4, a WHM spamming Holy, and SMN throwing out Akh Morns at the same time, or just me auto attacking a mob, it doesn't matter. It can either happen at the exact moment I start the pull, during the pull or 2-5 seconds after the pull.
During the freeze, the music will play, and there are times when the sound effects will keep on playing or the sound effects will not play at all. Also the freeze can happen ANYTIME, it is just more frequent during combat.
Games such as Destiny 2, Starcraft 2, Metro series, and Overwatch have no problems, so I don't think this is an issue of my machine being bad. I have not overclocked the video card, and also removed the factory OC since apparenty Blizzard games don't like Overclocking.
Things I tried:
Installed Nvidia driver (398.82)
Installed Nvidia hotfix (398.98)
Disabled every program, essentially a clean boot.
Set power options to max for video card and laptop(this greatly reduced the crashes, but it is still there)
Disabled Discord overlay
Disabled Geforce Experience
Uninstalled Geforce Experience
Tried the Dx9 client(Dx9 has low framerates (30-40) for some reason, so I haven't played on this enough to test for a freeze into crash)
Disable full screen optimization
Run as admin
System info:
Code:
-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-
MyDocument C:\Users\Payotz\Documents
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified
-=-=-=-=-=-=- System Information -=-=-=-=-=-=-
SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (17134.rs4_release.180410-1804)
SYSTEM_CPU Intel(R) Core(TM) i7-6700HQ CPU @ 2.60GHz (8 CPUs), ~2.6GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS E179BIMS.10A
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 12164.117MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 15620.117MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 117.079GB SYSTEM_FREEDISC_SPACE 19.318GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 913.871GB SYSTEM_FREEDISC_SPACE 400.438GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS Intel(R) HD Graphics 530
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP Intel(R) HD Graphics Family
SYSTEM_GRAPHICS_MAKER Intel Corporation
SYSTEM_GRAPHICS_VRAM 6052.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 6082.059 MB
SYSTEM_GRAPHICS_DAC Internal
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_2e329e8610bbb375\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_2e329e8610bbb375\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_2e329e8610bbb375\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_2e329e8610bbb375\igd12umd64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 22.20.0016.4836
SYSTEM_GRAPHICS_DRIVER_DATE 10/16/2017 17:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1060
SYSTEM_GRAPHICS_DEVICE Unknown
SYSTEM_GRAPHICS_CHIP GeForce GTX 1060
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM Unknown
SYSTEM_GRAPHICS_SHARED_VRAM SYSTEM_UNKNOWN
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE Unknown
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nvmii.inf_amd64_5618940dad3bd9ce\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmii.inf_amd64_5618940dad3bd9ce\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmii.inf_amd64_5618940dad3bd9ce\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmii.inf_amd64_5618940dad3bd9ce\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 24.21.0013.9898
SYSTEM_GRAPHICS_DRIVER_DATE 8/8/2018 17:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
SYSTEM_GRAPHICS_PIXEL_SHADER
SYSTEM_GRAPHICS_VERTEX_TEXTURE
SYSTEM_SOUND Speakers (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {3F9D7156-5551-4CDB-8BCE-D8BBBB88ECD7}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.8210
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 7/11/2017 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {DDA615B0-FA91-11E6-8001444553540000}
SYSTEM_INPUT_NAME SteelSeries Gaming Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 265 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {DDA663D0-FA91-11E6-8002444553540000}
SYSTEM_INPUT_NAME MSI EPF USB
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {2ED09F30-9D78-11E7-8001444553540000}
SYSTEM_INPUT_NAME SteelSeries Rival 300 Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {2ED46FC0-9D78-11E7-8002444553540000}
SYSTEM_INPUT_NAME SteelSeries Rival 300
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 265 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {2ED7F230-9D78-11E7-8003444553540000}
SYSTEM_INPUT_NAME SteelSeries Rival 300 Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 4096 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {A320A9F0-FAAA-11E6-8001444553540000}
SYSTEM_INPUT_NAME Razer Lycosa
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SYSTEM_INPUT {DDA68AE0-FA91-11E6-8003444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {A320D100-FAAA-11E6-8002444553540000}
SYSTEM_INPUT_NAME Razer Lycosa
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
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SYSTEM_INPUT_NAME Radio Switch Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
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Technical Support - Post New Thread - Mozilla Firefox
Task Manager
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-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-
C:\FINAL FANTASY XIV Online\boot\ffxivlauncher.exe 0000110C
C:\FINAL FANTASY XIV Online\boot\ffxivsysinfo64.exe 00002E98
C:\Program Files (x86)\MSI\Dragon Center\Dragon Center.exe 00002948
C:\Program Files\Mozilla Firefox\firefox.exe 00002C4C
C:\Program Files\WindowsApps\Microsoft.SkypeApp_12.1815.210.0_x64__kzf8qxf38zg5c\SkypeHost.exe 00002034
C:\Program Files\WindowsApps\Microsoft.ZuneVideo_10.18071.11811.0_x64__8wekyb3d8bbwe\Video.UI.exe 00002488
C:\Program Files\pia_manager\nwjs\pia_nw.exe 000006F4
C:\Program Files\pia_manager\openvpn.exe 000022BC
C:\Program Files\pia_manager\pia_manager.exe 00002B74
C:\Users\Payotz\AppData\Local\Temp\ocr3410.tmp\bin\rubyw.exe 00002920
C:\Users\Payotz\AppData\Local\Temp\ocr8C03.tmp\bin\rubyw.exe 00001FCC
C:\WINDOWS\Explorer.EXE 0000168C
C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_2e329e8610bbb375\igfxEM.exe 000017AC
C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00001E48
C:\WINDOWS\system32\DllHost.exe 000018FC
C:\WINDOWS\system32\SearchFilterHost.exe 00002FC0
C:\WINDOWS\system32\SettingSyncHost.exe 00002610
C:\WINDOWS\system32\ctfmon.exe 00001500
C:\WINDOWS\system32\taskmgr.exe 00002A94
C:\Windows\System32\RuntimeBroker.exe 00002860
C:\Windows\System32\smartscreen.exe 000018DC
C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 000021E8
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00001F20
c:\windows\system32\SynTPEnh.exe 000012B8
c:\windows\system32\sihost.exe 00000D50
c:\windows\system32\svchost.exe 00001AA4
c:\windows\system32\taskhostw.exe 00001184
I'm currently trying out other things in the meantime. I will update this thread with the results.
EDIT: I managed to get an error message out of it just by waiting the freeze out and not interacting with it. [Direct X 11000002]
Going to try compatiblity mode as suggested here: http://forum.square-enix.com/ffxiv/t...Error-11000002
EDIT2: It does freeze, but the freeze is a lot shorter. Around .5- 1 second. This does still happen between 1-5 seconds. Restarting does fix it, and it looks like it does not happen again after the restart. Will continue investigating.
EDIT3: It still happens even after the restart. The freeze duration grows longer and longer the more times it freezes. The delay between freezes does not change. Still frequently happens during combat.
EDIT4: Moving the files from SDD -> HDD did not solve the problem. However, it looks like moving it to the HDD makes the game more stable. Also, lowering the volume seems to result in the game being stable. Still investigating.
EDIT5: Muting the bgm in addition to the other things I've tried led to the most stable the game has ever gotten. This was before the 08/20/2018 hotfix. Will continue trying out bgm and non-bgm settings.
