A friend of mine (she can't use the forums yet) had an issue come up when she logged out of the game. After a lag spike and losing her connection to the server (two separate events, the latter she had to quit out of the game entirely and log back in), she got this error when she quit out of the game.
This notice came up twice in a row (clicked OK, it came up once again, clicked OK again, FINAL FANTASY XIV closed). She's on a laptop connecting via WiFi, if that helps.Quote:
An unexpected error has occurred. Exiting FINAL FANTASY XIV. 2018-08-02_01:56
KERNELBASE.dll+3A388
dxgi.dll+37705
dxgi.dll+31B8
dxgi.dll+2F84
dxgi.dll+3301
dxgi.dll+2FC7
d3d11.dll+3925D
d3d11.dll+27853
Unexpected Error Upon Quit
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08-11-2018, 03:09 AMCeallachUnexpected Error Upon Quit
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08-11-2018, 07:08 AMAriellendera
Hello Ceallach, Thank you for posting on the Final Fantasy XIV Technical Support Forums
Please have your friend try the following suggestions:
- Switch to DirectX 9 mode (select ‘Config’ from the launcher)
- Update/reinstall Graphics card drivers
- Disable all programs/overlays running in the background
- Perform a clean boot*
- Set compatibility mode to Windows 7/8**
- Make sure that any anti-virus software they have has the appropriate exceptions
- Install game on C drive (The same drive as the Operating System)
*To perform a clean boot for Windows 8/10: Open the task manager and select the 'Start up' Tab. Disable everything here and restart the PC. For Windows 7: Click Start, type msconfig.exe in the Start Search box, and then press Enter to start the System Configuration utility. On the General tab, click the Selective startup option, and then click to clear the Load startup items check box. On the Services tab, click to select the Hide all Microsoft services check box, and then click Disable all. For Mac: Restart the Mac, then immediately press and hold the Shift key. The Apple logo appears on your display. Release the Shift key when you see the login window.
**To change compatibility mode, right click on the exe file (Default location: C:\Program Files (x86)\SquareEnix\Final Fantasy XIV - A Realm Reborn\boot\ffxivboot.exe), right click it and select ‘Properties.’ Select the ‘Compatibility’ tab and select an earlier version of Windows (most likely 8 or 7).
Hope to be of assistance. -
08-11-2018, 01:27 PMCeallach
After updating the graphics driver, she got a similar error. It was two windows in a row again. The first was the same, but the second read differently.
After that, I tried turning off DirectX 11 support. When logging in, the green Play button said "DirectX 9.0c" in small print at the bottom. Clicking the button, however, caused the game to fail to launch, citing this.Quote:
An unexpected error has occurred. Exiting FINAL FANTASY XIV. 2018-08-02_01:56
ffxiv_dx11.exe+2B1B5E
ffxiv_dx11.exe+95824
ffxiv_dx11.exe+5CC65
USER32.dll+16CC1
USER32.dll+1699C
USER32.dll+20453
ntdll.dll+9DBC4
win32u.dll+23C4
Then I turned DirectX 11 support back on. I tried turning on compatibility mode for Windows 8 next. The first error still appears when closing the game. That was followed immediately by the first error I mention in this post before the game actually closed. I turned off compatibility mode at this point.Quote:
A fatal DirectX error has occurred.(1000003d)
The game's already installed on the C drive, as that's the only drive this laptop has. At this point I opened the task manager. For startup programs, there were only ten things listed, some of them antivirus software. I disabled them all, shut down the laptop, and turned it back on (read: I didn't choose to "restart"). I opened the task manager again to double-check that the programs I disabled were still listed, and they were (and still disabled). The errors still came up when I quit the game. At this point, I enabled the startups again.
EDIT: I did some research and found out a few things that might be the cause. It's probably not the Game Bar on Windows 10, which I already had completely off. System scans showed no problems. Microsoft was essentially unable to help in any meaningful way. I did, however, find out that the game works just fine in windowed mode. I'd rather not be stuck with that, if possible. -
08-12-2018, 01:51 PMCeallach
I just finished uninstalling and reinstalling the game. The same error still occurs.
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08-14-2018, 06:23 AMEinmimiria
Thank you for the update Ceallach.
You mentioned that you can run the game in windowed mode, correct? If you start the game in windowed, then switch to fullscreen, do you have the same issue? This still only happens on exit (for DX11) correct? You aren't getting this error while trying to play, correct?
Can you submit a Final Fantasy XIV system report? Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.'
We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV! -
08-14-2018, 06:53 PMCeallachIt's only upon closing the game. If the game's not in full screen mode when I close it, there's no error. We've been running it in borderless windowed mode lately.Quote:
Originally Posted by Einmimiria
Quote:
Originally Posted by FINAL FANTASY XIV System Report
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08-30-2018, 02:38 AMAriellendera
Hello everyone,
Due to no response from the original poster, this thread will be moved to 'Closed Concerns.' If anyone is still having this particular problem, please create a new thread and we will assist you in any way we can.
Thank you for visiting the Final Fantasy XIV Technical Support Forums.