error code 17 when trying to log into character
I think my character is stuck in limbo, can it be moved to the Kugane Aetheryte Plaza?
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Date & Time: 08/08/2018 18:30 EST
Frequency: Continuously
World name: Hyperion
Character name: Reynaud Vergellione
Retainer name: N/A
NPC name: N/A
Monster name: N/A
Class/Level: BRD70
Party or solo: solo
In-game time: Do not remember
Area and coordinates: Kugane, by Monster Hunter event Quest giver
Housing: N/A
Steps:
1. Accepted Quest, next step is to go to Reunion in the Azim Steppe
2. Attempted to Teleport to Reunion
3. Game Crashes with "An unexpected error has occurred. Exiting FFXIV.(17)"
4. further attempts to log in met with same error after selecting my character. Another character on same account and same server is not affected.
Connection Specs
- Verizon Wireless Fiber
- Modem maker/model number: Fios Quantum Gateway
■ PC Specs
To obtain the system information, open the FFXIV launcher and select Config → System Information → Display.
-=-=-=-=- System Information -=-=-=-=-
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
SYSTEM_OS Windows 10 Pro 64-bit (6.2, Build 9200) (16299.rs3_release_svc_escrow.180502-1908)
SYSTEM_CPU Intel(R) Core(TM) i7-6700K CPU @ 4.00GHz (8 CPUs), ~4.0GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16333.430MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 475.973GB SYSTEM_FREEDISC_SPACE 283.230GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.511GB SYSTEM_FREEDISC_SPACE 574.633GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1080
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP GeForce GTX 1080
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 8086.000 MB
Gamepad Manufacturer: Sony
Gamepad Model Name: Dualshock 4
Gamepad Part Number: CUH-ZCT1U
Browser Information
- Name and version of the browser currently in-use: Google Chrome 68
- Internet Explorer Version: Edge/11