Recovery from Square Enix Account Management System Issue (Aug. 3)

At the time below, our payment agency’s systems experienced technical difficulties causing errors when using credit cards, or PayPal/Boleto Bancário for the actions below.

We are pleased to announce that the issue has been addressed, and we apologize for any inconvenience this may have caused.

[Date & Time]
Aug. 3, 2018 1:15 a.m. to 1:28 a.m. (PDT)
Aug. 3, 2018 8:15 to 8:28 (GMT)
Aug. 3, 2018 9:15 to 9:28 (BST)

[Detail]
Errors being displayed when using credit cards for the following:
- Registering or changing payment method
- Purchasing a Security Token
- Process the Retainer Service
- Process the Digital Upgrade Service
- Apply for the World Transfer Service
- Apply for the Character Renaming Service
- Purchase of Optional Items


Users may not be able to perform the following actions using credit card/PayPal/Boleto Bancário:
-Charging for Square Enix Crysta

[Affected Service]
Square Enix Account Management System