Graphics Problem: Mac

So I have been having slight graphics problems since I believe the last update before May 12. It does not affect game performance however. It simply adds random pinkish glitch looking lines on the screen at times.

It always has the problem in the main menu screen but in game it flashes on and off every couple of minutes. It is always on the bottom or middle bottom in the menu. In the game it is more often across the middle of the screen.

I have included pictures of the issue I have in this tweet.

https://twitter.com/CryBloodwing/sta...05913570906112

I am not sure if this is a game problem, or a computer problem. Is this a common occurrence on Macs? I occasionally have it happen in World of Warcraft but not that often. These are the only two times it has happened. However these happened not after I updated the OS version, but the games.

I will go to Apple support if it is a computer problem instead.

Computer Info

Laptop: Macbook Pro 2017, 13in with Touchbar(2560 x 1600)
Version: macOS High Sierra 10.13.4
Processor: 3.5 GHz Intel Core i7
Memory: 16 GB 2133 MHz LPDDR3
Graphics: Intel Iris Plus Graphics 650 1536 MB

This is my in game graphics info but I doubt that is a problem because it does not affect the main menu?

Main Display: Intel Iris Plus Graphics 650
Screen Mode: Full Screen
High Res UI Settings: 100%
Default UI Size: 90%
Gamma Correction: 50
Character Lighting: 0
Frame Rate Limit: 60 FPS, Limit frame rate when client is inactive

General Graphics: Disable rendering of objects when not visible, Use low detail models on distant objects(Cache LOD data only when necessary). both on
Real Time Reflections: off
Edge Smoothing: FXAA
Transparent Lighting Quality: Normal
Grass Quality: Off
Map Resolution: Normal

Shadows: Hide for all
Shadow Quality: Use low detail models on shadows
Shadow Resolution: Low-512p
Shadow Cascading: off
Shadow Softening: Weak

Texture Filtering: Anisotropic
Ansiotropic Filtering: x4

Movement Physics: Off for all

Effects: Naturally darken edges of screen, blur graphics around object in motion. both on

Screen Space Ambient Occlusion: Weak
Glare: Low
Water Refraction: low


If any other info is needed I can add it.

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

I wouldn't say this issue is common with Macs, however, the official system requirements do mention some graphical issues on Intel Iris graphics (scroll down to the bottom and click on 'Mac'): https://na.finalfantasyxiv.com/stormblood/product/
However, if it does happen with other games, it may be something specific to your Mac.

What resolution are you running the game at? Have you tried lowering it? Are you running in Fullscreen mode or Borderless windowed?

Make sure you aren't running any other programs in the background.

Double-check that nothing is overheating. This can happen if one of the vents is even partially obstructed.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

Hello everyone,

Due to no response from the original poster, this thread will be moved to 'Closed Concerns.' If anyone is still having this particular problem, please create a new thread and we will assist you in any way we can.

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