this showed up last night so I completely uninstalled the game and delete files in My Games. I keep trying to reinstall but this error message shows up.
Printable View
this showed up last night so I completely uninstalled the game and delete files in My Games. I keep trying to reinstall but this error message shows up.
Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.
Can I get some addition information regarding the issues you’re having?
Please provide:
- Platform (PC, PS4, Mac)
- Any error codes or messages you receive upon disconnect (if any)
- Type of connection (wired or wireless)
- Other programs running while the game is playing (if any)
- Frequency at which error occurs
- Everything you have tried to resolve the issue
We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!
PC Win 10
no other error codes listed
wired
no other programs recently downloaded or installed
error occurs when I try and install the game
I uninstalled the game then deleted the files under My Games
At first I could not patch the game, then I uninstalled and deleted My Games FFXIV folder, then tried to reinstall and I keep getting the same message.
Thank you for the update illgot.
It looks like you are having trouble connecting to the server to download the game. Try some of the following to alleviate the issue:
Open the Internet Explorer browser, open the "Tools", go to "Internet Options" and adjust the following settings:
- Under the "General" tab, please delete ALL browser history.
- Under the "Security" tab, please move the slider to the lowest possible settings or no higher than "Medium"
- Under the "Privacy" tab, please move the slider to the lowest possible settings or to "Allow All Cookies"
- Under the "Advanced" tab, please make sure that "Allow software to run or install even if signature is invalid" is CHECKED.
- Make sure that all SSL and TLS (EXCEPT SSL 3.0) are CHECKED. [SSL 3.0 should be UNCHECKED]
- Hit "Apply" to save the settings, and then "OK, to close the Internet Options menu.
- Right-Click on the FFXIV launcher icon and select "Properties"
- Go to the "Compatibility" tab, and change the compatibility mode to "Windows 7"
- Hit "Apply", then "OK" to save the changes.
- Please RESTART your PC now. Once your PC has been restarted, Right-Click the FFXIV launcher icon once more and select "Run as Administrator"
Reset your router by turning it off for a few minutes, then back on.
Makes sure your anti-virus/firewall has the appropriate exceptions for Final Fantasy XIV (you can temporarily disable them while you try to connect as well).
Check the following Port Ranges on your router/modem to ensure that the following Port Ranges have been opened/forwarded/triggered:
▼TCP
54992 through 54994,
55006 through 55007,
55021 through 55040
Your ISP may forward these ports for you.*
We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!
I tried visiting http://frontier.ffxiv.com/ and it wouldn't load. Stating
"Forbidden
You don't have permission to access / on this server."
Followed the above steps (though my default browser is Chrome). Did not work.
I also shut down Windows Defender with no results.
Not sure if windows defender is blocking this or my ISP. I tried connecting through various VPN locations and still nothing.
What setting would I use to make sure windows defender isn't the issue and I will check with my ISP tomorrow about the listed ports.
edit: I just added Port Forward/Triggers (not sure if there is a "port opened") and it did not work.
edit: I just tried various VPN locations and it did not work.
edit: not sure if this helps but the same error message shows up. "C:/program files (x86)/squareenix/final fantasy xiv - a realm reborn/boot/locales/fileinfo.fiin" follows the same error numbers in title of post.
unable to download patch files 11003 10009 10019
I was able to download it onto my laptop through the wireless and it worked, something is blocking it on my PC.
I again tried turning off windows defender (only firewall I am aware of) and it still could not reach the updater.
I just downloaded the free trail off Steam just to see if it works and it did. I'm not sure what is blocking the game but I can access my full account just under Steam instead of the direct download.
I'll try again in a week or two for an SE download to see if it works.
Thank you for the update illgot.
Interestingly, the Steam launcher is the same as the direct download launcher. You may have some sort of permission for Steam that the other launcher does not, however I'm not sure.
It look like you can log into the game without issue using the Steam Launcher. However, if you want to use the Standard Launcher, you can try redownloading it here: https://www.finalfantasyxiv.com/playersdownload/na/
We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!
Hello everyone,
Due to no response from the original poster, this thread will be moved to 'Closed Concerns.' If anyone is still having this particular problem, please create a new thread and we will assist you in any way we can.
Thank you for visiting the Final Fantasy XIV Technical Support Forums.