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this started last night when i was trying to play. I cannot connect to the lobby and game just exits to desktop. Game was playing fine Saturday morning.
windows 10 64 bit
wired connection
latest windows and game updates ( as of 7/4/18 am)
Ran full virus scan today
Reset router and modem
Deleted FFXIV from firewall and let it repopulate
IS there anything else i can do to get this game to work?
Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.
Did anything change or update on your PC that coincides with this?
Here are a few things you can try:
Open the Internet Explorer browser, open the "Tools", go to "Internet Options" and adjust the following settings:
- Under the "General" tab, please delete ALL browser history.
- Under the "Security" tab, please move the slider to the lowest possible settings or no higher than "Medium"
- Under the "Privacy" tab, please move the slider to the lowest possible settings or to "Allow All Cookies"
- Under the "Advanced" tab, please make sure that "Allow software to run or install even if signature is invalid" is CHECKED.
- Make sure that all SSL and TLS (EXCEPT SSL 3.0) are CHECKED. [SSL 3.0 should be UNCHECKED]
- Hit "Apply" to save the settings, and then "OK, to close the Internet Options menu.
- Right-Click on the FFXIV launcher icon and select "Properties"
- Go to the "Compatibility" tab, and change the compatibility mode to "Windows 7"
- Hit "Apply", then "OK" to save the changes.
- Please RESTART your PC now. Once your PC has been restarted, Right-Click the FFXIV launcher icon once more and select "Run as Administrator"
If you have a different program or settings for your anti-virus and firewall, try making an exception for the game in the anti-virus as well.
Check the following Port Ranges on your router/modem to ensure that the following Port Ranges have been opened/forwarded/triggered:
▼TCP
54992 through 54994,
55006 through 55007,
55021 through 55040
Your ISP may forward these ports for you.*
You can also try a clean boot. Simply open the task manager and select the 'Start up' Tab. Disable everything here and restart the PC. This will make sure that no background processes are interfering with the game. Make sure all other programs are closed or disabled while playing the game.
We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!